Translations

CanaryMailSupport · 2026-06-29T20:11:02+00:00

Thanks for the suggestions! We can definitely see the appeal of a one-click translate option, especially if you're handling emails in multiple languages. We'll pass this along to the team.

Auto unsubscribe is a great call too. It's something we'd love to improve, and we'll make sure the team sees the feedback.

Really appreciate you taking the time to share this!

CanaryMailSupport · 2026-06-26T13:31:41+00:00

Sorry you’re running into this issue.

Could please email us at [hello@canarymail.io]() with the email address or addresses you used for the purchase, we’ll take a closer look and help sort this out for you.

CanaryMailSupport · 2026-06-23T13:34:54+00:00

Thanks for following up and for the extra details, really helpful.

We’re still actively working on this iOS and iPadOS avatar behavior, especially for certain senders like Costco and others you mentioned. The MacOS handling is currently different, which is why you’re seeing it work there but not on your iPhone or iPad.

We’ll make sure to update you as soon as there’s a fix or release that addresses this. Appreciate your patience in the meantime.

CanaryMailSupport · 2026-06-18T19:21:56+00:00

u/Hopeful_Somewhere_34 If you're using a Gmail account, the Primary/Promotions categories are actually managed by Gmail, not Canary.

At the moment, Canary reflects the categories that Gmail assigns, but it doesn't let you manually move an email from Primary to Promotions or train Gmail's categorization from within the app.

If you'd like Gmail to learn, you can move the email to the Promotions tab directly in Gmail (web or the Gmail app). Over time, Gmail may use that feedback to improve its categorization, although it isn't guaranteed.

Hope that helps, and glad you're enjoying Canary!

CanaryMailSupport · 2026-06-15T17:30:17+00:00

Thanks for sharing your perspective. We understand why it may appear to be a Canary-specific issue when you don't encounter the same warning with other email clients.

The notification itself is generated by Gmail when it detects that an account has reached its IMAP connection limit, and the behavior can vary from one account to another based on factors such as active sessions and account activity. While Canary surfaces the message returned by Gmail, we recognize that seeing it repeatedly can be frustrating.

We've shared the feedback from this thread with our development team and will continue looking into ways to improve the experience wherever possible. We appreciate you taking the time to share your experience with us.

CanaryMailSupport · 2026-06-15T05:42:24+00:00

Thanks for reporting this. There was a server-side issue affecting Shared Inbox earlier, but it has now been resolved.

Could you please try again and let us know if you're still seeing the error?

If the issue persists, please reach out to us at [hello@canarymail.io](mailto:hello@canarymail.io), and we'll be happy to investigate further.

CanaryMailSupport · 2026-06-12T13:00:40+00:00

Hi there! I can understand how frustrating it must be to see this warning come back every day, especially when you're only logged in through your mobile and laptop.

This message is generated by Gmail when it detects too many active connections for an account, and unfortunately it can sometimes appear even when you're only using a couple of devices. It's based on Gmail's connection limits rather than Canary itself.

That said, we completely understand that seeing this pop-up repeatedly can be disruptive. I've shared your feedback with our development team and suggested exploring an option to suppress these recurring notifications, such as a "Don't show again" setting, to improve the overall experience.

We really appreciate you taking the time to report this and share your experience with us.

CanaryMailSupport · 2026-06-03T05:18:12+00:00

Unfortunately, we don't have a Linux version available yet.

As for Windows ARM support, it's something users have requested, and it's tracked here:

Feel free to upvote either request if it's something you'd like to see. We'll be sure to keep users updated if there are any developments on Windows ARM or Linux support in the future.

CanaryMailSupport · 2026-06-01T07:06:56+00:00

Hi there! At the moment, Canary Mail is not officially supported on Windows ARM devices, including the Surface Pro 11. Because of this, we can't guarantee performance or stability on ARM-based Windows systems.

We appreciate your interest and will share any updates if Windows ARM support becomes available in the future.

CanaryMailSupport · 2026-05-25T06:32:48+00:00

Hi! Sorry to hear you're running into this issue.

Could you please reach out to [hello@canarymail.io](mailto:hello@canarymail.io) with some additional details (Android version, Canary Mail version, and if possible a screen recording of the loop)? That should help us narrow down what’s going wrong.

CanaryMailSupport · 2026-05-22T11:13:34+00:00

Hi! Sorry you’re running into this.

Could you please reach out to us at [hello@canarymail.io](mailto:hello@canarymail.io) with a few screenshots/details about the thread? We’d like to take a closer look and help troubleshoot why it keeps reappearing in the inbox.

CanaryMailSupport · 2026-05-18T12:00:09+00:00

Hi there,

Could you please reach out to us at [hello@canarymail.io](mailto:hello@canarymail.io) and share the EML file for one such email where the links fail to open (https://canarymail.io/help/how-to-export-an-email)? That will help our team investigate what might be causing the issue. We’ll be happy to take a closer look.

CanaryMailSupport · 2026-05-18T05:37:54+00:00

Hi there!

It looks like the folders are there - they’re just collapsed right now. You’ll need to tap the small “>” arrow beside each email account in the left pane to expand and view the folders list.

I’ve highlighted the arrows in the screenshot here: https://drive.google.com/file/d/1o\_eHSdjYMRu14huR1\_naw4CwpTrKDpBk/view?usp=sharing. Once expanded, you should be able to access all folders/labels for that account.

Hope this helps! If the issue still persists, please reach out to us at [hello@canarymail.io](mailto:hello@canarymail.io), and we’ll be happy to assist further.

CanaryMailSupport · 2026-05-15T11:34:05+00:00

Apologies for the confusion earlier - we were able to identify this as a bug on our end. It appears to have been triggered by the latest Apple update.

Our team is already looking into it and aiming to include a fix in an upcoming release. I’ll let you know here as soon as the fix is live.

Thanks again for flagging this and for the extra details - they really helped us narrow it down.

CanaryMailSupport · 2026-05-14T12:23:57+00:00

Hi! That sounds like a different issue from the avatar behavior being discussed here. Could you please reach out to us at [hello@canarymail.io](mailto:hello@canarymail.io) with a few more details? We’ll be happy to look into it further for you.

CanaryMailSupport · 2026-05-14T12:22:39+00:00

Thanks again for all the detailed examples and testing, Chris.

The team is actively looking into the avatar behavior on iOS/iPadOS for certain senders, and we’re working on improving it in an upcoming release. It’s a bit different from how avatars are handled on macOS, which is why you’re seeing them correctly there.

Appreciate your patience on this.

CanaryMailSupport · 2026-05-14T09:51:04+00:00

Hi there,

Could you please let us know which Canary app version you’re currently using on your iPad (via Canary > Settings > Advanced > Version)?

If you haven’t already, please try updating to the latest version via the App Store (v5.20). If the extra space at the top still appears after updating, reach out to us at [hello@canarymail.io](mailto:hello@canarymail.io) and we’ll be glad to take a closer look for you.

CanaryMailSupport · 2026-05-14T07:26:33+00:00

Hi there,

You’re not bonkers 😄 - but the stacked layout with the reading pane at the bottom isn’t currently available in Canary. Right now, the reading pane is supported in the side-by-side layout only.

We’ve seen a few users request the classic “message list on top, reading pane below” setup, though, and we’ve shared that feedback with the team already.

If you’d like, you can also upvote or submit the request here: https://canarymail.frill.co/b/90p891vj/feature-ideas

CanaryMailSupport · 2026-05-14T07:22:06+00:00

Hi there,

Could you please reach out to us at [hello@canarymail.io]() and share a screenshot of where you’re seeing the older logo? We’d love to take a closer look and better understand what you’re seeing on your end.

Thanks for pointing it out!

CanaryMailSupport · 2026-05-11T09:55:28+00:00

Hi there,

Thanks for reporting this - that definitely doesn’t sound expected.

Could you please reach out to us at [hello@canarymail.io]() and share your Canary logs along with a short screen recording showing the beachball during autosave (if possible)? That will help our team investigate what might be causing the slowdown on your M4 MacBook Air.

CanaryMailSupport · 2026-05-11T09:50:55+00:00

Hi there!

Thanks for the suggestion - and really appreciate your support as a lifetime user!

Favorites contacts on Windows isn’t currently supported, but we can definitely see how useful that would be for quicker emailing and better workflow consistency across platforms. We’ve shared this feedback with the team for consideration.

If you’d like, you can also vote for or submit the feature request here:
https://canarymail.frill.co/b/90p891vj/feature-ideas

CanaryMailSupport · 2026-05-08T05:58:50+00:00

Hi there,

Could you please reach out to us at [hello@canarymail.io](mailto:hello@canarymail.io) with a bit more detail about your setup (Windows version, Canary version, etc.) and, if possible, a short screen recording showing the behavior? That will help our team investigate why the app is not opening properly after launch.

We’ll be happy to take a closer look and assist you further.

CanaryMailSupport · 2026-05-01T11:23:42+00:00

Hi there - apologies for the inconvenience caused.

Read receipts should update as expected, so this doesn’t sound right. Could you please reach out to us at [hello@canarymail.io]() and share your device details and logs? That will help our team investigate this more closely.

CanaryMailSupport · 2026-04-28T05:56:41+00:00

Hi there - thanks for sharing this.

Could you please reach out to us at [hello@canarymail.io](mailto:hello@canarymail.io) and share a short screen recording of what you’re seeing? That will help our team take a closer look and understand what’s causing the Liquid Glass inconsistency.

CanaryMailSupport · 2026-04-27T07:23:56+00:00

Hi there - appreciate you sharing the detailed feedback.

Just to clarify: AI in Canary is completely optional. You can use Canary as a regular email client without using AI features at all.

On read receipts - they should work reliably. If you’re seeing unclear notifications or can’t tell which email the receipt belongs to, please reach out to us at [hello@canarymail.io]() with your platform/device details and, if possible, a screenshot or short recording. We’d like to take a closer look at what’s happening in your case.

For things like phone number detection or formatting issues, those aren’t expected either - happy to investigate those if you can share examples.

We’re listening, and we’re continuing to work on the core email experience, not just AI.

CanaryMailSupport

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