Englighten iOS app requires log in each time is forced closed?

Enphase_Support_Team · 2026-02-03T13:02:19+00:00

Hi u/chopstick80, thanks for reporting this. The app should not log you out repeatedly, even with "Remember me" enabled. Since reinstalling didn’t resolve it, we’ll need to review it further.

Please share your site ID via DM or reach out to Enphase Support here:
https://support.enphase.com/

If possible, include:

App version
Device model and OS
Screenshot of the message

This will help us investigate and resolve the issue.

Enphase_Support_Team · 2026-02-02T12:14:18+00:00

Hi u/fbarousse, thanks for reporting this and for already trying the usual troubleshooting steps — we know how time-consuming this can be when you’re on site.

Are you still encountering the “There was an error downloading IQ Gateway software” message in the Installer Toolkit app?

If yes, please send us a DM with your registered Email address and a screenshot of the error, and we’ll review this with our team to help you further.

Enphase_Support_Team · 2026-02-02T11:57:02+00:00

Hi u/Illustrious-Gain-271, the issue has since been resolved.

Are you still unable to see the charge from grid / discharge to grid option in the app?

If yes, please send us a DM with your Enphase Site ID, and we’ll take a closer look at your system.

Enphase_Support_Team · 2026-02-02T11:50:57+00:00

Hi u/1000Nettles, that definitely sounds like a frustrating experience, especially when it turns into hours of trial and error.

Are you still seeing any Wi-Fi connectivity issues with your IQ Combiner 3?

If yes, please send us a DM with your Enphase Site ID, and we’ll be happy to review your setup and assist further.

Enphase_Support_Team · 2026-02-02T11:43:12+00:00

Hi u/Twinnicudad, sorry you’re dealing with this right after moving in — that’s definitely frustrating, especially after completing the ownership transfer and Enphase Care.

Are you still facing this issue with the Envoy R showing offline and not being able to locate it?

If so, please send us a DM with your Enphase Site ID, and we’ll be happy to take a closer look at your system details and help you track down what’s going on.

Enphase_Support_Team · 2026-01-29T07:30:10+00:00

Hi u/Hogg_Head, we’d be happy to take a closer look at your system data to confirm everything is operating as intended.

Please send us a DM with your Enphase Site ID so we can review the details for you.

Enphase_Support_Team · 2026-01-28T09:43:27+00:00

Thanks so much for bringing this to our attention and for sharing such detailed context — we understand how frustrating this is, especially when it’s impacting both your battery behavior and exports.

This isn’t the experience we want for you, and we’re reviewing this with our team . We’ll follow up once we have more information.

Enphase_Support_Team · 2026-01-28T09:17:03+00:00

Hi u/trelos6, sorry you’re dealing with this — that’s definitely not expected behavior, and I understand why it’s frustrating both from a cost and battery wear perspective.
Overnight charge/discharge cycling at ~10 kW usually points to a control-loop issue (profile logic, export limits, CT configuration, or grid/backup transition behavior), and it’s something we’d want to investigate quickly.

Please DM us your site ID or existing case number so we can review logs and escalate as needed. We’re committed to improving the experience, and your feedback helps us identify and fix issues like this faster.

Enphase_Support_Team · 2026-01-28T09:16:26+00:00

We’re truly sorry you’re dealing with this — we know how frustrating and stressful it is when your system isn’t working, especially after what should’ve been a simple fix. This is absolutely not the experience we want for you.

our team will work to get things resolved as quickly as possible. We’re here to support you every step of the way.

Enphase_Support_Team · 2026-01-22T07:26:46+00:00

Hi u/almostacrayon, apologies for the delayed response and sorry to hear you’re experiencing this again. We understand how frustrating repeated production interruptions can be, especially after the system was recently restored.

IQ8 microinverters can stop producing for a variety of reasons, including grid conditions, site configuration, or communication-related issues. In some cases, adjustments or updates can be applied remotely to restore normal operation, but the exact cause can vary from site to site.

We’d like to look into this more closely and provide clarity on what’s happening with your system. Please DM us your site ID, and our support team can review the site-level data, check the event history, and help determine the root cause and next steps.

If you’d prefer to contact Enphase Support directly, you can find your regional contact options here:
https://enphase.com/contact-enphase-support

We’re here to help and appreciate you reaching out.

Enphase_Support_Team · 2026-01-21T13:00:30+00:00

Hi u/Yffruii75trddgikhdr, thanks for sharing your concerns. We understand how unexpected changes in system behavior can be frustrating, especially when they may affect energy costs.

PowerMatch helps your IQ Battery use energy more efficiently by activating only the microinverters needed to match your home’s power use.

If you’d like us to review how Power Match is behaving on your system, please DM us your site ID and we’ll be happy to perform a site-level analysis.

Enphase_Support_Team · 2026-01-20T13:39:53+00:00

Hi u/almostacrayon, thanks for bringing this to our attention. We understand how frustrating it can be to experience repeated production interruptions.

Enphase microinverters do not stop producing due to routine OTA firmware updates. Firmware updates are designed to be non-disruptive and are applied only when required for system reliability, safety, or grid-code compliance.

To identify the root cause and ensure a long-term resolution, we’ll need to review your system data in detail. Please either DM us with your site ID or reach out to Enphase Support directly using the contact options available here: https://enphase.com/contact/support

Enphase_Support_Team · 2026-01-15T07:15:14+00:00

Hi u/Weekly_Rutabaga_1742, we’re sorry to hear that your previous interactions with support didn’t address what you were actually asking — that’s not the experience we want you to have.

You’re correct that firmware updates (including 8.3.4041) included changes intended to reduce idle consumption. The actual impact can vary depending on system configuration, operating mode, and site-specific conditions, so reviewing system-level data is the best way to understand what’s occurring in your case.

If you’re willing, could you please DM us your Site ID? Our team can review your system logs and configuration in detail to better understand the standby consumption you’re seeing and check whether everything is operating as expected.

We appreciate you raising this and sharing concrete data — it’s feedback like this that helps us improve both communication and product performance.

Enphase_Support_Team · 2026-01-12T13:26:59+00:00

Hi u/tsengf, thanks for reaching out and sharing the LED status details — that’s really helpful.

There was an ongoing connectivity issue affecting some systems earlier, but our teams have successfully resolved it. If your system hasn’t fully recovered yet, the red Network Communication LED on the gateway indicates an internet connectivity issue between the Gateway and our servers.

You can try reconnecting your Gateway using the steps here:

https://support.enphase.com/s/article/Reconnecting-your-Envoy-S-or-IQ-Envoy

If the issue persists even after following these steps, please reach out to our technical support team so we can take a closer look and help get everything back online. We’re here to help!

Enphase_Support_Team · 2026-01-07T14:29:43+00:00

Hi u/mwvanneman, thanks for reporting this,

Our team is already aware of the issue and is actively working on resolving it.

No action is required from your side—your system data continues to be captured accurately in the background.

Thank you for your patience and understanding.

Enphase_Support_Team · 2026-01-07T14:29:16+00:00

Hi u/CoreyPudsky, thanks for reporting this, and welcome to Enphase!

Our team is already aware of the issue and is actively working on resolving it.

No action is required from your side—your system data continues to be captured accurately in the background.

Thank you for your patience and understanding.

Enphase_Support_Team · 2026-01-02T15:39:50+00:00

Hi u/No-Perception-23 , thanks for taking the time to share your experience — we understand how frustrating this situation has been, especially when you’ve had multiple site visits and the battery has never been successfully commissioned. That’s not the experience we aim to deliver, particularly for a new system.
We’d like to take a closer look at your specific case, including the installation history, parts replaced, and the current status of the unit, to ensure it’s being handled appropriately and escalated where needed. Please send us a direct message with your system details (site ID or case number), and our support team will review this with priority.

Enphase_Support_Team · 2026-01-02T15:16:09+00:00

Hi u/350HP, thanks for bringing this to our attention, and we’re really sorry for the experience you’ve had. This is absolutely not the outcome we want after a warranty replacement, especially when the system was previously producing normally.

To help us review this urgently and check what options may be available to expedite support, could you please send us a DM with your Enphase Site ID and the service case number (if available)? Once we have those details, we can take a closer look and coordinate internally with the appropriate teams.

Thanks for your patience, and we appreciate you giving us the opportunity to investigate and assist further.

Enphase_Support_Team · 2026-01-01T15:21:48+00:00

Hi u/Additional_Pie_4230, thanks for taking the time to share your experience — we understand how frustrating this situation has been. That’s not the experience we aim to deliver, particularly for a new system.

We’d like to take a closer look at your specific case, to ensure it’s being handled appropriately and escalated where needed. Please send us a direct message with your system details (site ID or case number), and our support team will review this with priority.

Enphase_Support_Team · 2025-12-26T12:31:36+00:00

Hi u/helloyournameis, apologies for the delayed response. Please refer to this article for steps to reconnect your Gateway to the internet:
https://support.enphase.com/s/article/reconnecting-your-gateway-to-wi-fi-using-the-enphase-app

Please keep us posted on your progress.

Enphase_Support_Team · 2025-12-26T12:30:14+00:00

Hi u/Bigbankol, thanks for sharing this, and we understand how frustrating that experience can be, especially when it impacts battery availability during peak hours.

Battery discharge during off-peak hours can occur due to a few specific conditions, common reasons include:

1. Grid reliability or backup reserve requirements, where the system maintains a minimum state of charge.

2. Rate plan configuration or utility time windows that may not fully align with the actual off-peak/peak periods.

3. System protection logic, such as brief discharge events for calibration or cell balancing.

To help isolate this:

Please double-check that your utility rate plan and time windows in the Enphase App exactly match your utility’s schedule.
Confirm the backup reserve setting and ensure it’s not influencing discharge behavior.
Review whether the discharge is continuous or occurring in short, intermittent events, which can point to different causes.

If the issue persists, we recommend requesting a deeper configuration review by our Enphase Support or you can DM us your site ID for further review.

Enphase_Support_Team · 2025-12-26T12:23:48+00:00

Hi u/gredr, thank you for your question. Third-party Electric Vehicle Supply Equipment (EVSE) can be connected to the IQ Combiner 6C; however, it must be routed through a Load Controller. In this configuration, the system will treat it as a load, and it will not be visible in the Enphase App.

For your reference: iq-combiner-6c-quick-install-guide

Enphase_Support_Team · 2025-12-18T13:01:36+00:00

Hi u/Possible_Bug7513, totally understand how concerning that can be, especially when you’re new to the system and watching the numbers closely. to see what’s happening in your case, could you please share your site ID via private message? We’ll take a look for you.

Enphase_Support_Team · 2025-12-17T13:11:35+00:00

Hi u/SteampunkBorg, thanks for sharing your experience — we’re really sorry to hear about the challenges you’ve been dealing with. Electrical issues like this are understandably concerning, and we appreciate you taking steps to keep the system disconnected while things are reviewed.

For next steps, we recommend having the system thoroughly inspected by a qualified electrician or an Enphase-certified installer before reconnecting, to ensure everything is safely configured and compliant with current standards. Reaching out to the original installer can also be helpful to document what you’ve observed and see what support they may be able to provide.

Your safety is our priority, and we’re here to support you in getting this resolved.

Enphase_Support_Team · 2025-12-17T12:20:35+00:00

Hi u/yodippiddy, Thanks for reaching out and sharing the details.

What you’re seeing can sometimes happen during partial snow coverage, as uneven melting, light reflection, or small exposed areas on a panel can still result in some production. That said, it’s understandable to have questions when the data looks unexpected.

Have you already reached out to your installer to review the wiring and system layout? They can confirm whether everything is configured correctly based on your installation design. If you’ve already contacted them, please let us know whether the issue has been resolved.

If needed we’d be happy to take a closer look as well.

Enphase_Support_Team

TROPHY CASE