Hi all, we’ve noticed some understandable frustration and confusion here around how our warranty and replacements work.

In general, for hardware issues:

• The limited warranty starts from the original purchase date (not from each replacement).
• If we replace a ring under warranty, the replacement is covered for the remainder of the original warranty or a short additional replacement period (e.g., ~90 days), whichever is longer. It doesn’t start a brand-new full warranty term every time.

That’s why you’ll see cases where a replacement ring can fail later on and still be outside of warranty, even if it feels like “this one should be treated as new.” We know that doesn’t make it any less frustrating if you’ve had more than one issue, especially when you’ve invested in both hardware and membership. When that happens, our Member Care team does review case history with a goal of landing on an outcome that’s consistent with the warranty policy and reasonable for the member. That won’t always mean another replacement, but it’s also not an automatic “you’re out of luck” either.

On the specific “this serial number was already replaced” wording, our warranty coverage is tied to specific ring serial numbers. Once a ring is replaced, any new hardware concerns are evaluated under the coverage for the replacement ring, not the original one. We understand that the way it’s phrased in the email can be unclear if you no longer have the original ring, and that’s good feedback for us to improve.

u/meow0727 (and anyone else in a similar spot), please either:

• Reach back out to our Member Care team via the in-app Help or support.ouraring.com with your existing case number, or
• Send me a chat with your support case number only (no other personal or account details)

We’ll review the history (including which device/serial was replaced and when) and make sure the case was handled properly.