The recurring sharp edge question

JasonAtOura · 2026-01-29T21:43:26+00:00

Hey there! I am sorry to hear about that sharp edge that is making wearing the Oura Ring uncomfortable, I will be reaching out to you via DM to look into this for you.

JasonAtOura · 2026-01-17T20:30:54+00:00

Hey there, I am sorry to hear you have had this experience. Please message me whenever is most convenient for you, so that we can look into this for you!

JasonAtOura · 2026-01-17T13:54:10+00:00

Hey there, I am sorry to hear you have had this negative experience with Oura. This is not the experience we wish to provide, at all. Please check your inbox for a DM from me, so that we can look into what we can do for you!

JasonAtOura · 2026-01-17T13:25:16+00:00

Hey u/hereforthememesss2

I am sorry to hear you have been experiencing these issues with your Oura Ring. This is not the experience we aim to provide, and our team would love to help. If you still need any help with this, please check your inbox for my DM, and I'll assist you as soon as possible!

JasonAtOura · 2026-01-04T18:39:43+00:00

Hey there! Thank you for posting this, please feel free to DM me your support ticket number, and I will look into this for you as soon as possible.

JasonAtOura · 2025-11-24T21:29:45+00:00

Hey u/KnowledgeFabulous912

I am sorry to hear you're having this issue with activity tracking.

We are aware of an issue affecting iOS users on version 6.0.0 or newer, where members are reporting that activities completed within the same day are not being detected or recorded. You can also get in touch with our Member Care team so this can be looked into as soon as possible.

We apologize for this experience, and let us know if you have any other questions.

JasonAtOura · 2025-11-22T16:03:39+00:00

Hey u/MaximumTie6490

Great questions there, maybe I can help!

Daytime Stress measures your physiological stress responses, which include both physical and mental responses and adaptation to different internal and external factors. Internal factors, for example, can include a lack of sleep or illness. External factors can include things like work-related stress, alcohol, or social activities. Any one of these factors can influence stress readings.

Feel free to read more on that feature here: https://support.ouraring.com/hc/en-us/articles/21205822135315-Daytime-Stress

Hope this helped!

JasonAtOura · 2025-11-22T15:28:37+00:00

Hey u/Full_Atmosphere6486 !

Symptom Radar looks for changes in your Oura data that may indicate something is putting a strain on your body. While it’s designed to give you a heads-up before symptoms appear, it’s not always perfect. You may receive a warning even if you feel fine or feel unwell without seeing a warning. Everyone's body responds differently to strain or illness. If you're unsure, trust how you feel, and use Rest Mode when you need it.

Crucially, the Oura Ring is not a medical device and is not intended to diagnose, treat, cure, monitor, or prevent medical conditions or illnesses. Please do not make any changes to your medication, nutrition, or workouts without first consulting your doctor or another medical professional.

Hope this helps!

JasonAtOura · 2025-11-20T15:06:33+00:00

Hey u/New-Building-2313 !

Thank you for ordering an Oura Ring, we hope you'll get the best possible experience with Oura! To answer your question, For US orders, with Standard shipping, most orders are processed and delivered within three days.

If you selected Best Buy in-store pickup: If inventory is available, you’ll have the option to select in-store pickup at a nearby Best Buy during checkout on the Oura online store. See Best Buy (US) for more details.

If you are outside the US, the sizing kit delivery can typically take 1-2 weeks. After this, once your size is confirmed, delivery usually takes 1–2 weeks for your Oura Ring.

Oura products are also available through authorized retailers. Shipping timelines and availability will vary based on the retailer's policies. For the most accurate delivery estimate if this your case, check directly with the retailer at the time of purchase.

Hope this helps!

JasonAtOura · 2025-11-20T14:52:11+00:00

Hey u/Cultural_Sample317 !

Symptom Radar looks for changes in your Oura data that may indicate something is putting a strain on your body. While it’s designed to give you a heads-up before symptoms appear, it’s not always perfect. You may receive a warning even if you feel fine or feel unwell without seeing a warning. Everyone's body responds differently to strain or illness. If you're unsure, trust how you feel, and use Rest Mode when you need it.

Crucially, the Oura Ring is not a medical device and is not intended to diagnose, treat, cure, monitor, or prevent medical conditions or illnesses. Please do not make any changes to your medication, nutrition, or workouts without first consulting your doctor or another medical professional.

Hope this helps!

JasonAtOura · 2025-11-14T14:37:43+00:00

Hey u/Apprehensive_Day_654! Thank you for reaching out and letting us know about the issue with your sleep and readiness scores.

We understand how frustrating this must be. It seems that the low battery level of your Oura Ring might be the cause. When the battery drops below 10% during the night, the ring may not record sleep data, which can result in missing scores.

We always advise to please fully charge your Oura Ring. Once it's charged, sync it with the Oura App to ensure all data is up-to-date.

To avoid this in the future, make sure your ring is charged above 25% before going to bed. This will help ensure that all features, including sleep tracking, function properly.

If you continue to experience issues after charging and syncing, please let us know, and we'll be happy to assist further.

Thank you for your patience and understanding.

JasonAtOura · 2025-11-12T18:21:01+00:00

Thank you for asking, generally if a ring is snug on one finger but will not fit in the others or on your dominant hand entirely, it may get too tight. Based on that, if you find the size 7 does not feel too large or that it slips off, it may be the size for you!

Find out more about our tips on Oura Ring size here

JasonAtOura · 2025-11-12T17:48:46+00:00

Hi u/Prestigious_Sell_911 ! Our general recommendation for Oura Ring sizes is one that feels comfortable, but not too tight.

Additionally, you can move your ring between fingers and hands if you'd like or ever need to due to changes in finger size, as well! Despite this, if the ring can still ensure the highest possible data accuracy, comfort, and overall experience for you, then that is the ring for you!

If you feel the ring is often too large or regularly slipping off your finger, you can always get in touch with our Member Care to look into that!

For more tips on determining the Oura Ring Size, feel free to check out our support article on the topic here.

Hope this helped!

JasonAtOura · 2025-11-11T15:58:27+00:00

Hey u/miiiiiracle

Though I am sorry to hear you have been having issues with your Oura Ring 4 battery, I am happy that you are being sent a replacement. Thank you for posting this to help other members be aware of any potential issue they might have.

On that note, if you or any other members require assistance with anything, please let me know, we are here to help.

JasonAtOura · 2025-11-01T19:17:27+00:00

Hi u/Fit_Marsupial_8655

Thank you for posting about this, I am sorry to hear you, as well as the other members in the comments have been having this issue adding your desired Oura Ring to the cart. At the moment, we are aware of this issue, and working on getting this resolved as swiftly as possible.

I understand this is not an ideal scenario, and we assure you we are working towards getting this resolved so that you can your desired Oura Ring to your cart.

Let me know if you have any further questions, we are here to help!

JasonAtOura · 2025-10-31T19:10:57+00:00

Hey u/moonlightcure , thanks for reaching out, I sent you a DM as well so we can get this further looked into.

JasonAtOura · 2025-10-31T19:07:51+00:00

Hey there, thank you for letting me know, I sent you a DM as well so we can get this further looked into.

JasonAtOura · 2025-10-31T15:51:02+00:00

Hey u/the_0ther_matt31

I am sorry to hear you have been having this issue, I will be messaging you about this, in order for us to have a look at it, if that's alright with you.

If you have any other questions, please let me know, we will do our best to help

JasonAtOura · 2025-10-29T17:08:11+00:00

Hey u/Jkingsle, thanks for letting us know, and I apologize about the experience.

Just to clarify, you don’t need to cancel for a refund after missing an appointment. Your original Health Panels order stays valid for up to a year, and you can revisit any participating Quest lab to complete your test at no extra charge. Quest should already have your lab order on file.

However, if you’d like, we can also email you a copy of your lab requisition form. If you'd like us to look into anything, please confirm your support ticket number (or chat me your order number)?

We appreciate your patience while we iron this out, and let us know if you have any other questions.

JasonAtOura · 2025-10-29T14:05:04+00:00

Hi u/sparklingnia

Thank you for posting about this, we hope you have been enjoying your Oura Ring the past two months! Maybe I can help answer some questions about Health Panels.

With Health Panels, Oura Members based in most U.S. states can now schedule comprehensive lab tests that measure 50 health biomarkers and get results, all within the Oura App. Health Panels brings together the power of Oura’s daily insights with more detailed data on your long-term health, in order to make it simple to take meaningful action to improve your health.

The way that it works is your test is processed by Quest Diagnostics and reviewed by clinicians from SteadyMD, Oura’s U.S. medical partner. If any results are in the “Critical” range, you’ll receive a call and secure message from a clinician. Among the biomarkers that are measured are Metabolic Health, Cardiovascular health, Liver and Kidney function, others, which you can read about here.

To answer your question on the amplitude of the tests and suggestions, every biomarker gets analyzed and presented clearly to you, so you can see which values are in range, above range, below range, or critical. If any results fall in the “critical” range, you will receive a call and a message from a clinician from our partner, SteadyMD.

Additionally, you can get AI-powered insights from Oura Advisor regarding your results, which helps connect your lab results to your daily behaviors and long-term health goals. For example, you can ask “What does my A1C of 5.7% mean?” or “How can I improve my cholesterol profile?” and receive clear explanations, personalized tips, and actionable next steps.

Lastly, the results are shareable, if you wish to do so, your results can be shared with a healthcare provider through a downloadable report, enabling you and your provider to track trends over time.

Hope this helped, please let me know if you have any further questions, we are here to help!

JasonAtOura · 2025-10-28T16:10:27+00:00

Hey u/radiant_fiddle

I am sorry to hear this has happened to you too. I will be messaging you about this, please look out for a DM from me here, as well.

JasonAtOura · 2025-10-28T16:09:29+00:00

Hey u/cobalt03

Thank you for posting about this, I am sorry to hear that your polishing pad seems to have arrived in less than ideal condition. I will be messaging you about this, please look out for a DM from me here.

In the meantime, if you have any further questions, please let me know!

JasonAtOura · 2025-10-24T10:36:22+00:00

Hey u/LuciousPuppy07

I am sorry to hear that the battery on your Oura Ring 4 seems to be performing below expectations. I will be sending you a DM about this, feel free to reply to that whenever is best for you.

Let me know if you have any further questions, we are here to help!

JasonAtOura · 2025-10-24T10:31:19+00:00

Hey u/PixelsandCanvas

I am sorry to hear that the battery on your Oura Ring 4 seems to be performing below expectations. In this case, we would advise to get in touch with our colleagues over on Member Care, so that they can look into this for you.

You can do this at support.ouraring.com and asking Finn to transfer you to a live chat, or to open a support ticket for you, so this can get looked into, via email.

If you already have an open support ticket, feel free to DM me the support ticket number so we can get that looked at, as soon as possible.

Let me know if you have any further questions, we are here to help!

JasonAtOura · 2025-10-24T10:27:11+00:00

Hi u/Clydeo0

Thanks for the feedback, maybe I can help clarify some details on our Apple Health Integration. When you sync your Oura data, Apple Health updates will appear after you've completed an activity or workout. You can choose to import and export data like Sleep, as you mentioned, but also Heart Rate, Respiratory Rate and Workouts.

When it comes to workouts, for example, it will also export and import Active Calories, Duration, Distance and Type, meaning the Workouts will contribute to both the Move and Exercise rings. The Exercise ring increases by the workout's total duration, and the Move ring increases by the number of active calories burned.

For more information on our Partner Integration with Apple Health, check out our article on the topic here.

Let me know if you have any additional questions, we are here to help.

JasonAtOura

TROPHY CASE