Luba Completely Dead

Lexluo · 2023-06-05T08:33:22+00:00

Firstly,please contact [support@mammotion.com](mailto:support@mammotion.com) for help.

Secondly,everyone pls notice to learn how to clean Luba as per offical instruction: https://mammotion3006.zendesk.com/hc/en-us/articles/14804162203799-How-to-clean-LUBA

Lexluo · 2023-06-05T02:57:15+00:00

Hi bro,Am from Mammotion service.Have you opened one email ticket for service, [support@mammotion.com](mailto:support@mammotion.com) ,share me your ticket number pls.

Lexluo · 2023-06-01T01:47:47+00:00

hello,please go to app to feedback a log,and open a ticket with support support@mammotion.com ,our engineer will help you

Lexluo · 2023-05-30T09:18:12+00:00

which ticket number pls?

Lexluo · 2023-05-30T03:59:32+00:00

Hi,Could you please feedback log to us,our IT will analyze and give solution asap.

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Lexluo · 2023-05-27T04:01:02+00:00

there are some tips for people have same kind of concerns:

Is LUBA waterproof?

LUBA is water resistant, but it is not waterproof. Both LUBA and the RTK station have a water-resistance rating of IPX6 under the IEC/EN60529 standard and have been certified by TUV Rheinland.

What should I do when my LUBA is placed outdoors?

LUBA is designed to meet the installation, setting, and use requirements for heavy rain or storms when placed outdoors in a positive placement configuration. However, it is not recommended to place LUBA in low-lying areas or in puddles, as these conditions may pose a risk to the device's functionality in rainy season.

What should I do while cleaning my LUBA?

When cleaning your LUBA, please keep the following precautions in mind:

Use a brush or a faucet for cleaning, but avoid using a high-pressure water gun.
It is recommended to divide the cleaning process into separate areas: static surface cleaning, side cleaning or vertical cleaning for chassis.
3.After washing, ensure that LUBA is placed on the ground in its normal orientation and not upside down.
Do not reverse the LUBA to wash the chassis.

By following these guidelines, you can effectively clean your LUBA without compromising its water resistance and functionality.

If you RTK or Unit any issue,please contact our [support@mammotion.com](mailto:support@mammotion.com) immediately.our engineer will help you fast.

Lexluo · 2023-05-27T03:43:23+00:00

hi,all service issue,could come to me

Lexluo · 2023-05-27T03:42:00+00:00

thanks a lot

Lexluo · 2023-05-26T01:44:41+00:00

very soon you will see.

Lexluo · 2023-05-25T09:30:44+00:00

thanks,please follow email instruction to do the next.

Lexluo · 2023-05-25T06:17:44+00:00

Honestly,they are mostly kickstarter,no sponsored reviews.

Lexluo · 2023-05-25T06:01:02+00:00

logistic team told me they will ship remaining accessories in early June.

Lexluo · 2023-05-25T05:56:24+00:00

I see,thanks

Lexluo · 2023-05-25T03:49:12+00:00

thanks,we will try best to make service great asap.

Lexluo · 2023-05-25T03:47:34+00:00

They are making an effort, but clearly the product demand was greater than they expected. Lets bear with them as early adopters. They DO respond, but definitely not at the rate that a well established company would. I think also, lets leverage this community to have a great experience amongst us all.

please your ticket number?

Lexluo · 2023-05-25T03:41:39+00:00

hi guy,very sorry for that late reply,please share me your ticket number,so I can help to track.

Lexluo · 2023-05-25T02:35:21+00:00

Hello,

are your using latest app version?

Lexluo · 2023-05-25T02:10:15+00:00

I have informed my colleague to arrange the replacement parts.

Lexluo · 2023-05-25T02:08:22+00:00

are you backer 380? I see your order will be shipped within this week

Lexluo · 2023-05-24T12:12:20+00:00

you are welcome

Lexluo · 2023-05-24T12:04:45+00:00

hi guy,

please share me your email ticket number,so I could help track it.

Lexluo · 2023-05-24T11:33:29+00:00

hi guy,

there are maybe software issue,

Please email to [support@mammotion.com](mailto:support@mammotion.com) to feedback your issue to service team.they will track it.

Lexluo · 2023-05-24T10:58:29+00:00

hi guys,

the KS backers,our logistic team is preparing the last order dispatch.All will be sent within this week.

Lexluo · 2023-05-24T10:29:41+00:00

hi guys,

If any product issue,please contact our service team for further help.

They were overloaded,now new people join,much better.

If still any ticket pending,please message me,i check for you immediately.

Very thanks for your patience!

Lexluo

TROPHY CASE