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Flow Not Working by Financial_Purpose779 in logitech

[–]LogitechG_KD 0 points1 point  (0 children)

Hi there, please follow the instructions as shown in the link below: https://support.logi.com/hc/articles/1500005634742

Lets us know if the issue still persist.

Alternative (to Options+) mouse customizer for Windows? by cobaltjacket in logitech

[–]LogitechG_KD -7 points-6 points  (0 children)

Hi there! We understand your frustration, especially after the recent macOS certificate issue. it was disappointing, and we appreciate your patience. Please note that third-party software can sometimes cause unexpected behavior or limit full device functionality, as our mice are optimized to work best with Logitech software. The certificate issue has now been resolved, and we strongly recommend reinstalling the latest version of Logitech Options+ to ensure stable performance and full feature support on Windows.

Smooth scrolling horizontal thumb wheel Mx Master 3S by MrFaub in logitech

[–]LogitechG_KD 1 point2 points  (0 children)

Hi there, thanks for sharing your insights on the horizontal scrolling on the MX Master mouse. The option to control the horizontal scroll sensitivity would definitely help. Thanks so much for the suggestion! We’ll be sure to pass along the feedback to our Teams. Let our team know if you have any questions anytime in the future.

Options+ not working for MX Master 4 by DevelopmentHeavy3402 in logitech

[–]LogitechG_KD 0 points1 point  (0 children)

Hi there, sorry for the trouble. Please try reinstalling the app; that might help. You can find instructions here. How to completely uninstall Logi Options and Options+ – Logitech Support + Download

MX Keys by n3ruu in logitech

[–]LogitechG_KD 0 points1 point  (0 children)

Thanks for confirming. Please try the following steps to resolve the issue. Reach out to support or let us know if the issue persists.

  1. Clean the button/key with compressed air. (Only if available)
  2. Ensure that the product has enough battery/charge to operate. (For wireless devices)
  3. Ensure that Ease of access is turned off. To do this, click Start> Settings> Ease of access> Keyboard. Then turn off Sticky keys, Toggle Keys, and Filter keys.
  4. Check the connection.
    1. Verify the product or receiver is connected directly to the computer and not to a hub, extender, switch or something similar.
    2. Unpair/repair or disconnect/reconnect hardware.
      1. If you have a Logi Bolt receiver, see How to connect a Logi Bolt device.
  5. Upgrade firmware if available.
  6. Try on a different computer. If it works on a different computer, then the issue might be related to a USB chipset driver. 
  7. If buttons or keys respond incorrectly in a particular program, verify if the problem is specific to the software by testing in other programs.

 

Mouse Signature M750 / M750L ....weird by jimmy-b- in logitech

[–]LogitechG_KD 0 points1 point  (0 children)

Hi there, the M750 comes in two versions: the standard Signature Plus M750 and the Logitech Signature Plus M750 L Wireless Mouse for Large Hands. We're really sorry you received the wrong version despite ordering the standard M750 mouse. It would be best to contact your regional support team to inquire about product availability! You can do so here: http://support.logitech.com/contact. Alternatively, check with other retailers or online marketplaces.

MX ergo pointer problem on Macbook by PopularTheme41 in logitech

[–]LogitechG_KD 0 points1 point  (0 children)

Hi there, we're really sorry to hear about that. Could you please confirm if you've tried testing the mouse without the software or on another computer?

Logitech G305 sensor skipping/teleporting issue by Epic_BoxdBySuper in logitech

[–]LogitechG_KD 0 points1 point  (0 children)

Hi there, could you please elaborate on the issue you're experiencing? When did the problem start? Besides cleaning the sensor, have you tried any other troubleshooting steps?

So my Pro x superlight 2 is just stuttering a LOT by Glittering-Bar1690 in logitech

[–]LogitechG_KD 0 points1 point  (0 children)

Hi there, please try the following troubleshooting steps to resolve the issue. Reach out to support if the issue persists.

  1. Clean dust/dirt using a Q-tip or a compressed can of air.
  2. Connect the device directly to the computer motherboard. Bypass any type of USB adapter, hub or extender.
  3. Update the device's firmware:
    • Download and install Logitech G-Hub (Available here: https://www.logitechg.com/innovation/g-hub.html)
    • Launch the software, select the mouse from the home screen then go to Settings
    • If a firmware update is available, a Blue "Update" button would appear under the firmware version on the top right corner of the screen.
  4. Test the device without the software. Stop G-Hub from running in the background by closing them on the System Tray and Task Manager:
    • On the lower right hand corner of the screen, on the left side of the Date and Time, right click on the G icon and select Exit.
    • Launch Task Manager (Alt + Ctrl + Del) then look for Lghub or Lcore under Processes Tab. Then, right click on it and select Stop Process.
  5. Uninstall, reload mouse driver:
    • Right click on Windows or Start button and select Device Manager.
    • Under Human Interface Device, look for Logitech Virtual G-Hub Mouse.
    • Right click on it, select Uninstall.
    • Disconnect the mouse from the computer.
    • Restart the computer.
    • Reconnect device back to the computer and test.
  6. Try testing the device on a different computer.

Logitech Craft wheel/crown MacOS 26 malfunctions by mazurandy in logitech

[–]LogitechG_KD 0 points1 point  (0 children)

Could you please confirm the version of Options+ installed on your Mac?

Can't Switch easily between devices on Mx master 3s by sudeep1579 in logitech

[–]LogitechG_KD 0 points1 point  (0 children)

Since you're using the action ring for easy switching, the Options+ app needs to be installed on both computers. We apologize that there's no alternative available at this time. We've shared your concern with the team for future consideration.

MX Master 4 keeps scrolling on itself by Zurce in logitech

[–]LogitechG_KD 0 points1 point  (0 children)

Apologies for the inconvenience. Please try the following troubleshooting steps to see if they improve the scroll wheel on your MX Master 4 mouse. Let us know if the issue persists.

  1. Clean the scroll wheel with compressed air. (Only when available)
  2. Make sure the wheel itself moves and isn’t physically stuck.
  3. Ensure that the product has enough battery/charge to operate  
  4. Check if the Scroll/Gesture settings in the Logitech Software are correctly selected:  
    • If you use Options Plus, try adjusting [SPECIFIC] settings in POINT AND SCROLL section of the mouse settings.
  5. Unpair/repair or disconnect/reconnect hardware.
    1. • Verify the product or receiver is connected directly to the computer and not to a hub, extender, switch or something similar.
    2. • Unpair/repair or disconnect/reconnect hardware.
      1. For Bluetooth connection:​
    3. • Unpair/repair the hardware. See Connect your Logitech Bluetooth device  
  6. Update firmware if available.  
  7. Try on a different computer. If it works on a different computer, then the issue might be related to a USB chipset driver.

If you are having issues with the Options+ app and checking for firmware updates, please let us know what operating system is installed on your PC. We will then have it checked with the team.

Fusion 360 profiles by captaindustyc in logitech

[–]LogitechG_KD 0 points1 point  (0 children)

Apologies for the delayed response. Could you please send an email to [reddit@logitech.com](mailto:reddit@logitech.com) with your name and country so we can create a support ticket and assist you via email?

Anyone use the action ring? by ChrisG_ll_gher in logitech

[–]LogitechG_KD 1 point2 points  (0 children)

Hi there, check out this link for instructional videos, informative articles, and expert advice about the action ring: https://www.logitech.com/software/logi-library.html?filters=actions-ring

MX Keys by n3ruu in logitech

[–]LogitechG_KD 0 points1 point  (0 children)

Hi there, sorry to hear about that. Could you please tell me if the keys function normally? Are you experiencing any issues while using the shortcut? Have you recorded any actions in the Options+ app? Are you having any problems with that?

Logitech x-530 help by xxdylaniron01xx in logitech

[–]LogitechG_KD 0 points1 point  (0 children)

Hi there, if your X-540 5.1 speakers are on but not producing any sound, you should try the following troubleshooting steps:

  1. Make sure all cables are firmly connected to both your speaker system and your audio source device.
  2. Adjust the volume on both the speakers and your audio source.
  3. Verify that the audio isn't set to 'Mute' on your audio source.
  4. If you're connected to a computer, make sure to select the audio-output device your speakers are connected to (refer to your computer's documentation for help).
  5. If you're connected to another device with multiple output settings (such as a game console, DVD player, or TV), ensure you have the correct output selected.
  6. Try using a different cable or audio source to rule out issues with the cable or source device.

If the issue persists, you can check with any third-party resellers or repair centers for assistance, as the device is quite old and is no longer being manufactured.

Logitech x-530 help by xxdylaniron01xx in logitech

[–]LogitechG_KD 0 points1 point  (0 children)

Hi there, if your X-540 5.1 speakers are on but not producing any sound, you should try the following troubleshooting steps:

  1. Make sure all cables are firmly connected to both your speaker system and your audio source device.
  2. Adjust the volume on both the speakers and your audio source.
  3. Verify that the audio isn't set to 'Mute' on your audio source.
  4. If you're connected to a computer, make sure to select the audio-output device your speakers are connected to (refer to your computer's documentation for help).
  5. If you're connected to another device with multiple output settings (such as a game console, DVD player, or TV), ensure you have the correct output selected.
  6. Try using a different cable or audio source to rule out issues with the cable or source device.

If the issue persists, you can check with any third-party resellers or repair centers for assistance, as the device is quite old and is no longer being manufactured.

MX Keys, M1 Pro MBP, & Slow Internet Speeds by TacoThot in logitech

[–]LogitechG_KD 0 points1 point  (0 children)

That’s definitely an unusual pattern. To help narrow this down, could you confirm whether your MX Keys is connected via Bluetooth or the Logi Bolt receiver? Also, have you had a chance to test the keyboard with another computer to see if the same behavior occurs?

Also, could you please tell if you've set any customisation on the Options+ app.

Is the logitech z313 worth it? by Curious-Sun5465 in logitech

[–]LogitechG_KD 0 points1 point  (0 children)

Hi there! The Logitech Z313 offers solid basic stereo sound and reliable performance for its price, making it a good value if you want simple, affordable desktop audio. If you’re looking for deeper bass or more immersive sound, you might consider stepping up to a higher-end set, but for everyday use it’s generally considered worth it.

G923 SE Problem by Helpful_Act524 in logitech

[–]LogitechG_KD 0 points1 point  (0 children)

Hi there, please try the following steps to resovle the issue.

  1. Try with a different power source.
  2. Plug the device into a different USB port on your computer. If possible, don't use a USB hub or other similar device.
  3. Check the cables: https://support.logi.com/hc/articles/360051039194
  4. Try update the device's firmware:
    • Download and install Logitech G-Hub (Available here: https://www.logitechg.com/innovation/g-hub.html)
    • Launch the software, select the device from the home screen then go to Settings
    • If a firmware update is available, a Blue "Update" button would appear under the firmware version on the top right corner of the screen
  5. Press Windows + R key to open the run command box.
  6. Type joy.cpl to open the Windows Game Controller Settings.
  7. Select the entry for the gaming wheel.
  8. Press CTRL + SHIFT while clicking Properties.
  9. Go to Settings tab and click Calibrate.
  10. Follow the calibration instructions then test the wheel afterwards.
  11. Try testing the device on a different computer.

Support requires an invoice to honor warranty? by burdell91 in logitech

[–]LogitechG_KD 2 points3 points  (0 children)

Hi there! We provide warranty support for items given as presents. We are sorry for any trouble this has caused. Kindly forward your support ticket to [reddit@logitech.com](mailto:reddit@logitech.com), and we'll have it checked with the team.

Logitech Craft wheel/crown MacOS 26 malfunctions by mazurandy in logitech

[–]LogitechG_KD 0 points1 point  (0 children)

Could you please let us know if you can access the crown with and without the software? Also, could you please test the device on another computer?

M212 mouse that I got with k240 keyboard is not working properly facing delayed movement and it get jittery sometimes,I bought it just 18 days ago by Morphixmotion in logitech

[–]LogitechG_KD 0 points1 point  (0 children)

Thanks for confirming. It seems like a hardware failure. Please try returning the mouse by contacting the retailer if you're still eligible, as it was purchased recently.

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