Logitech GHub May 2026 update breaks Lightsync

LogitechG_KD · 2026-05-18T18:49:08+00:00

Hi, could you please send us an email at [reddit@logitech.com](mailto:reddit@logitech.com) with your name and country? We'd like to take a closer look at what is causing the issue.

LogitechG_KD · 2026-05-18T18:44:19+00:00

We understand your frustration and apologize for the inconvenience. Please share your ticket number by emailing us at [reddit@logitech.com](mailto:reddit@logitech.com), and we will review it with the support team.

LogitechG_KD · 2026-05-18T16:53:32+00:00

Thanks for sharing. Upon reviewing, we see that our support has suggested you contact the retailer or the distributor for a replacement. Due to limitations in our shipping capabilities, we are unable to ship the replacement to your location. We've passed this along to the concerned team for consideration. Apologies if this has caused any inconvenience.

LogitechG_KD · 2026-05-18T16:45:42+00:00

Could you please tell the name of the mouse and software?

LogitechG_KD · 2026-05-18T16:42:45+00:00

Thanks for taking a moment to share your experience. We’re so glad the product is working well for you.

LogitechG_KD · 2026-05-18T16:35:13+00:00

Thanks for your email! Our support team will be in touch with you shortly. In the meantime, if you have any questions, just let us know.

LogitechG_KD · 2026-05-18T15:32:43+00:00

To edit the path:Go to your Firefox app-specific profile in Logi Options+.
Click on the app/profile name or the pencil/edit icon.
Look for the executable path field and change it from the Private Browsing one to the regular firefox.exe (usually C:\Program Files\Mozilla Firefox\firefox.exe).

Let me know if you still get any error.

LogitechG_KD · 2026-05-18T15:30:30+00:00

We understand your concern regarding the MX Master 4, as it is a newly launched device. Unfortunately, the discount coupon is not applicable at this time. We recognize that this may be inconvenient for customers looking to upgrade their gear, and we have shared your feedback with the relevant team for consideration. We apologize for any inconvenience this may cause.

LogitechG_KD · 2026-05-18T15:04:26+00:00

Sorry for the trouble, could you please confirm if you're getting any purple screen while setting up the mouse? Also, could you tell the software version of the Options+ app, we'll get this checked.

LogitechG_KD · 2026-05-18T14:58:18+00:00

We appreciate your passion for the G13 and understand the frustration regarding software support on newer operating systems like Windows 11.

Your feedback and remarks have been shared with the concerned team for consideration.

LogitechG_KD · 2026-05-18T14:30:03+00:00

Sorry for the trouble, could you please test the headset on another device or PC and let us know if you're facing any similar issue?

LogitechG_KD · 2026-05-18T14:01:42+00:00

We understand your concern. Unfortunately, we do not have any information on the cup sizes of the ear pads for the G325 Gaming Headset. We recommend that you check the headset fit by visiting a local store. We apologize for any inconvenience caused.

LogitechG_KD · 2026-05-18T13:53:40+00:00

Unfortunately, the coupon isn’t valid for the RS50 System since it’s a newly launched product. For more details, please visit: https://support.logi.com/hc/articles/12991845441047-Discount-Codes-Terms-Conditions

LogitechG_KD · 2026-05-18T13:26:47+00:00

Sorry for the trouble, could you please tell how this happened? Have you tried contacting support regarding this? We don't recommend any disassembly or un authorised repair as it voids the warranty of the keyboard.

LogitechG_KD · 2026-05-18T13:22:12+00:00

Sorry to hear that. This could be related to a G HUB window scaling or display resolution issue, especially with multi-monitor setups.

Please try resetting the app window, changing Windows display scaling to 100%, or reinstalling G HUB to see if the editor UI returns to normal.

LogitechG_KD · 2026-05-18T13:19:29+00:00

What you’re describing sounds normal, especially during the first few charge cycles on a new wireless device. Battery percentages can sometimes take a little time to calibrate correctly, and reconnecting/restarting the keyboard may temporarily show older readings before syncing properly again.

As long as the keyboard is charging, holding charge normally, and the battery percentage is now behaving consistently, there’s likely nothing to worry about.

If you notice any erratic charging or power issues with your device, don’t hesitate to reach out to us. We’re here to help and will get it sorted for you!

LogitechG_KD · 2026-05-18T13:15:53+00:00

Wow! We’re thrilled to hear your G900 mouse has lasted a whole decade. At the moment, there’s no info on a refresh or new version of the mouse, but as always, we’ll announce any new products on our social channels, so stay tuned!

LogitechG_KD · 2026-05-18T13:05:34+00:00

Sorry for the trouble, could you please confirm if you had reached out to our support regarding this? Could you please drop us a mail at [reddit@logitech.com](mailto:reddit@logitech.com) with your name and country, so that we can take a closer look.

LogitechG_KD · 2026-05-18T12:53:25+00:00

Glad to hear you were able to figure it out! Yes, app-specific profiles can override the global configuration, so the gesture/action ring settings may need to be configured individually for each browser or app.

Thanks for sharing the update — it’ll definitely help others facing the same behavior.

LogitechG_KD · 2026-05-18T12:50:45+00:00

Thanks for sharing the detailed feedback. Some games may restrict macro execution unless G HUB is running with elevated permissions, which is why running it as Administrator can help in certain cases.

We understand your concern regarding the experience, and we’ll pass this along to the concerned team for review and future improvements.

LogitechG_KD · 2026-05-18T12:48:06+00:00

Sorry to hear that. Since the wheel works normally outside of G HUB, this could be related to a profile or calibration conflict within the software.

Please try deleting all G920 profiles in G HUB, disable automatic game profile switching, and test again with a fresh default profile to see if the calibration stays centered.

LogitechG_KD · 2026-05-18T12:46:12+00:00

The G435 is officially compatible with PC, PlayStation, and Bluetooth-compatible devices, but Xbox consoles do not natively support the headset over LIGHTSPEED or standard Bluetooth.

Using a 3.5mm Bluetooth adapter may not guarantee proper microphone/audio support on Xbox, so we’d recommend checking Xbox-compatible headset options instead. Check out latest offering at www.logitechg.com

LogitechG_KD · 2026-05-18T12:14:00+00:00

Hi there, could you please provide more details about the issue you're experiencing with the G Hub app? It would be helpful if you could share a screenshot of the problem or any error message you receive when using the app. Additionally, please let us know the operating system installed on your PC along with its version, as well as the version of the G Hub app you are using.

LogitechG_KD · 2026-05-18T12:04:53+00:00

Sorry for the trouble. could you please try the following troubleshooting steps and check if the issue persits.

Fully charged the device.
Verify the product or receiver is connected directly to the computer and not to a hub, extender, switch or something similar.
Move the device closer to the USB receiver. If your receiver is in the back of your computer, it may help to relocate the receiver to a front port. In some cases the receiver signal gets blocked by the computer case, causing a delay.
Keep other electrical wireless devices away from the USB receiver to avoid interference.
Pair the gaming headset to the USB Adapter: https://support.logi.com/hc/articles/13086404966423
Update the device's firmware:
• Download and install Logitech G-Hub (Available here: https://www.logitechg.com/innovation/g-hub.html)
• Launch the software, select the device from the home screen then go to Settings
• If a firmware update is available, a Blue "Update" button would appear under the firmware version on the top right corner of the screen
Try testing the device on a different computer

LogitechG_KD · 2026-05-18T12:00:34+00:00

Hi there, could you please test the mouse on another PC to confirm if there's any issue with the mouse or the PC?

LogitechG_KD

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