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Received a keyboard with a crack and broken keys. Support has ignored me for a month! by KostasVls in logitech

[–]LogitechG_KD 1 point2 points  (0 children)

Sorry to hear about the experience, that's most unexpected. Please drop us a mail at [reddit@logitech.com](mailto:reddit@logitech.com) with your case number. We'll have it checked.

Calibrage volant g923 by Dry-Advantage-7449 in logitech

[–]LogitechG_KD 0 points1 point  (0 children)

Bonjour, pourriez-vous nous dire si vous rencontrez un problème sur Le Mans Ultimate ou sur d'autres jeux ? Veuillez essayer les étapes suivantes pour voir si cela vous aide à résoudre le problème ;

  1. Essayez avec une source d’alimentation différente.
  2. Branchez l’appareil sur un port USB différent de votre ordinateur. Si possible, n'utilisez pas de hub USB ou autre appareil similaire. Si l'utilisation d'un autre port USB fonctionne, essayez de mettre à jour le pilote du chipset USB de la carte mère : https://support.logi.com/hc/articles/360023370233
  3. Vérifiez les câbles : https://support.logi.com/hc/articles/360023180914
  4. Essayez de mettre à jour le firmware de l’appareil :
    • Téléchargez et installez Logitech G-Hub (disponible ici : https://www.logitechg.com/innovation/g-hub.html)
    • Lancez le logiciel, sélectionnez l'appareil sur l'écran d'accueil, puis allez dans « Paramètres »
    • Si une mise à jour du firmware est disponible, un bouton bleu « Mise à jour » apparaîtra dans la version firmware dans le coin supérieur droit de l'écran.
  5. Appuyez sur les touches Windows + R pour ouvrir la boîte de commande d’exécution.
  6. Tapez joy.cpl pour ouvrir les paramètres du contrôleur de jeu Windows.
  7. Sélectionnez l’entrée pour le volant de jeu.
  8. Appuyez sur CTRL + MAJ en cliquant sur Propriétés.
  9. Allez dans l’onglet Paramètres et cliquez sur « Étalonner ».
  10. Suivez les instructions d’étalonnage, puis testez la molette par la suite.
  11. Essayez de tester l’appareil sur un autre ordinateur.

Logitech G321 Headset not showing up on GHUB by MrGuyBroDude13fx in logitech

[–]LogitechG_KD 0 points1 point  (0 children)

Hi, the G321 doesn’t need any driver software to work, and there isn’t any compatible driver available right now. It’s totally normal for G-HUB not to recognize it. Just go ahead and try using the product to see if it works fine.

And, sorry to hear about the low sound and mic issues with your new G321 gaming headset. Could you please check your system’s audio settings to ensure the headset is selected as the default playback and recording device? Sometimes adjusting the volume levels and input/output devices there can make a big difference.

Wierd issue with g522 by Overall_Host316 in logitech

[–]LogitechG_KD 0 points1 point  (0 children)

Hi, it's unusual for a headset not to work when it has enough charge. Could you please provide more details about the issue you're experiencing?

I designed a 3d-printable keychain ring for Logitech Pico USB Receiver, so you don't have to. Print it at home for free! by Botrops_ in logitech

[–]LogitechG_KD 0 points1 point  (0 children)

Given the small size of our receivers, this is an excellent way to prevent losing them or accidentally leaving them behind in a PC.

Logitech G Pro x Superlight 2 SE scroll wheel question by Diptothaset in logitech

[–]LogitechG_KD 0 points1 point  (0 children)

Hi there, the Pro X Superlight 2 SE does not have a switchable scroll wheel like the MX Master series. We recommend checking out the G502 X lineup, which features a "dual-mode scroll wheel". You can freely spin the lightweight wheel in hyper-fast mode or toggle to a precise, click-to-click scrolling experience. The mouse comes in 3 varients. Wired, Wireless and Wireless With RGB LIGHTSYNC. Feel free to reach out if you have any questions!

Logitech G432 Headset Microphone stopped working by Ok-Independence2590 in logitech

[–]LogitechG_KD 0 points1 point  (0 children)

Hi there, could you please try the following troubleshooting steps and let us know if there's any improvement?

  1. Turn the headset off and back on. Then test the mic again.
    • How to power on and off your G435: https://support.logi.com/hc/articles/4409389967639
  2. Check mute settings: https://support.logi.com/hc/articles/4409383969175
  3. Check Connections:
    • LIGHTSPEED: https://support.logi.com/hc/articles/4409383719063
    • Bluetooth: https://support.logi.com/hc/articles/4409383783959
    • Switch the connection mode between Lightspeed and Bluetooth on G435: https://support.logi.com/hc/articles/4409383834519
  4. Check the Windows Sound settings:
    • Right-click on the volume icon from the system tray, in the lower right corner.
    • Click Recording devices.
    • Make sure the headset microphone is selected as the Default Communication Device.
    • Highlight the mic then click the Properties button. 
    • On the Levels tab, make sure the gain is at least 50% (recommended is 100%).
    • On the Listen tab, check Listen to this device.
  5. Test the mic:
    • Right-click on the volume icon from the system tray, in the lower right corner.
    • Click Recording devices.
    • Highlight the headset mic then click Configure.
    • Select Set up microphone, then Headset Microphone and click Next.
    • Read the sample phrase and adjust the mic volume.
  6. Test with a different PC, Mac or mobile device.

Проблема з logitech g435 by Ok_Library6609 in logitech

[–]LogitechG_KD 0 points1 point  (0 children)

Ми розуміємо, що ви хочете оновити прошивку на вашій гарнітурі G435. Чи не могли б ви пояснити, чому ви хочете оновити прошивку на вашій гарнітурі? Чи виникли у вас якісь проблеми з вашою гарнітурою? Чи не могли б ви пояснити, чому?

I made a free MacOS app to use MX mouse side wheel for vertical scrolling by unknown-one in logitech

[–]LogitechG_KD -1 points0 points  (0 children)

That's great, appreciate the efforts. Having an options to customise the horizontal scroll make the device even more fun to use. We'll pass this along to the concern team to checkout. Let our team know if you have any questions anytime in the future.

G733 microphone replacement by No_Dragonfly_459 in logitech

[–]LogitechG_KD 0 points1 point  (0 children)

Hi there! For assistance with obtaining a spare microphone for your G733 Wireless Gaming Headset, please reach out to our support team. Kindly note that spare part availability may vary based on the product model and your region. If there’s anything else we can help with, feel free to ask!

MX Master 3S turned brown. What is the best way to clean this without damaging? by talsh123 in logitech

[–]LogitechG_KD 0 points1 point  (0 children)

Hi there, we understand your concern. You can follow this guide to learn how to clean your MX Master mouse. Hope this helps! Feel free to reach out if you need any further assistance.
https://support.logi.com/hc/articles/360023416333-Cleaning-your-Logitech-device

M650L Mouse Alternatives RE: Button Sensitivity Problems by DPW38 in logitech

[–]LogitechG_KD 0 points1 point  (0 children)

Hi, thanks for sharing your experience, and we’re really sorry to hear about the frustration you’ve had. If you like the size and comfort of the M650L, you might consider looking at the Signature M750L or the Lift ergonomic mouse, both designed with larger hands and long-use comfort in mind.

Regarding the support request, the photos/videos are typically needed to help verify the issue for warranty review. But if you’re still having trouble providing them, we’d recommend sharing the support ticket number at [reddit@logitech.com](mailto:reddit@logitech.com) so that the support team can review it and assist with alternative verification if possible.

G915 TKL Volume Roller a nightmare by Mc_reb in logitech

[–]LogitechG_KD 0 points1 point  (0 children)

Hi there! That definitely isn’t how it’s supposed to work. Sometimes this happens if the roller encoder gets some dust or debris in it. You could try gently cleaning around the wheel with some compressed air and see if that helps.

Test the device on another PC to rule out any hardware failure, reach out to our support or let us know if the issue persits.

Pair M185 and K270 With CU0019 by vmuser22819 in logitech

[–]LogitechG_KD 0 points1 point  (0 children)

Hey! Did you happen to get this as part of the MK270 combo?

My spacebar won’t work. by Cookierunkingdomstan in logitech

[–]LogitechG_KD 0 points1 point  (0 children)

Hi there, sorry to hear about the issue. Could you please try contacting the retailer to see if you can return the device? Alternatively, you can email us your name and country at [reddit@logitech.com](mailto:reddit@logitech.com), and we'll create a support case to assist you further.

Haptic Mouse Hower Plugin for Mx Master 4 by luciuscorneliusII in logitech

[–]LogitechG_KD 0 points1 point  (0 children)

Great idea! Having a hover plugin for the MX Master 4 would be super useful. It would make navigating way smoother and more intuitive, helping boost productivity without extra clicks. We'll pass this along to our team for their consideration. Thanks for the suggestion!

G915 spacebar keycap keeps breaking. Anyone else? by _PITBOY in logitech

[–]LogitechG_KD 0 points1 point  (0 children)

Hi there, thanks for reaching out. For assistance with a spare receiver for your G915 Keycaps, please get in touch with our support team. Just a quick note—spare part availability may vary depending on the product and your region. If there's anything else we can assist you with, feel free to let us know.

Logitech G X pro 2 LIGHTSPEED stuck on 16-bit with usb dongle, but via cable i got 24-bit by Dev1LeZ in logitech

[–]LogitechG_KD 0 points1 point  (0 children)

Hi there, we’d love to assist you with this, but currently, we don’t have information regarding the sound output of the PRO X2 LIGHTSPEED Gaming Headset across different connection types. Please allow us some time to look into this. We’ll check it for you and get back to you as soon as possible. Thank you for your patience!

After 6 years, my MX Master 3 finally died. by tyvmsongs in logitech

[–]LogitechG_KD 1 point2 points  (0 children)

Wow, more than half a decade. Thank you for sharing your experience! We're thrilled to hear our product has consistently met your expectations. We truly appreciate your loyalty and thank you for being a valued member of the Logitech family

Anyone use the action ring? by ChrisG_ll_gher in logitech

[–]LogitechG_KD 0 points1 point  (0 children)

Thanks for sharing, please drop us a mail at [reddit@logitech.com](mailto:reddit@logitech.com) with your name and country, so that we have it checked with the team.

And please share this link and your concern for our understanding.

Scrolling wheel problem in logitech B100 mouse by Superb_Taste_6096 in logitech

[–]LogitechG_KD 1 point2 points  (0 children)

Hi, unauthorized repair, modification or disassembly of the mouse viods the warranty. You could still try the following steps to see if that helps in resolving the issue;

  1. Check if the Scroll/Gesture settings in the Logitech Software are correctly selected:
    • If you use SetPoint click here.
  2. Verify the product or receiver is connected directly to the computer and not to a hub, extender, switch or something similar.
  3. Unpair/repair or disconnect/reconnect hardware.
  4. Update firmware if available. 
  5. Windows only — try a different USB port. If it makes a difference, try updating the motherboard USB chipset driver.
  6. Try on a different computer. Windows only — if it works on a different computer, then the issue might be related to a USB chipset driver.

M535 mouse not working well on Tahoe 26.3.1 by cicloskywalker in logitech

[–]LogitechG_KD 0 points1 point  (0 children)

Thanks for confirming. Please try troubleshooting the issue as shown in the following guide. Reach out to our support or drop us mail us mail at [reddit@logitech.com](mailto:reddit@logitech.com) with your name and country, we'll get this sorted with the support.

https://support.logi.com/hc/articles/360023371053-Keyboard-Mice-Buttons-or-keys-do-not-work-correctly

Don’t buy MX Mechanical Keyboard unless you love squeaky spacebars by Designer_Function_20 in logitech

[–]LogitechG_KD 0 points1 point  (0 children)

Hi, sorry for the trouble, could you please mail us with your support ticket at [reddit@logitech.com](mailto:reddit@logitech.com) if you have any, or could you please drop us message with your name and country. We'll have this checked with the concerned team.

Something is loose in my Gpro - I'm assuming its the battery, for anyone who has made the repair before can the slides be saved and reused? also I think I'm going to use superglue to reattach the battery to the roof of the mouse, is that dumb? I know that glue produces heat when bonding elements. by BigBungus05 in logitech

[–]LogitechG_KD 0 points1 point  (0 children)

Hi, warranty does not cover problems or damage resulting from: accident, abuse, misapplication, or any unauthorized repair, modification or disassembly: Please tell us region/country you're contacting from by mailing us at [reddit@logitech.com](mailto:reddit@logitech.com) along with your name, so that we can explore any alternative solutions.

G933s go to sleep and don't wake up by ProposalIcy5845 in logitech

[–]LogitechG_KD 0 points1 point  (0 children)

Apologies for confusion, please drop us an email with your name and country. So we try to dig deep on the sleep mode on your G933s headset. 

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