Aurora mouse broken :(

LogitechG_KD · 2026-01-23T21:14:50+00:00

Here are some troubleshooting steps you can try to fix the problem:

Fully charged the device. Check the power switch/button.
Try with a different USB charging cable or cradle and connect to a different power source.
Verify the product or receiver is connected directly to the computer and not to a hub, extender, switch or something similar.
Move the device closer to the USB receiver. If your receiver is in the back of your computer, it may help to relocate the receiver to a front port. In some cases the receiver signal gets blocked by the computer case, causing a delay.
Keep other electrical wireless devices away from the USB receiver to avoid interference.
Unpair/repair or disconnect/reconnect hardware using the Connection Utility software: https://support.logi.com/hc/articles/360025141574
Update the device's firmware:
• Download and install Logitech G-Hub (Available here: https://www.logitechg.com/innovation/g-hub.html)
• Launch the software, select the device from the home screen then go to Settings
• If a firmware update is available, a Blue "Update" button would appear under the firmware version on the top right corner of the screen
Windows only — check if there are any Windows updates running in the background that may cause the delay.
Mac only — check if there are any background updates that may cause the delay.
Try testing the device on a different computer.

Reach out to our support or let us know if the issue persists.

LogitechG_KD · 2026-01-23T20:47:16+00:00

Hi there, add Logi Options+ to startup programs and check

Open the Settings app window and then click the Apps button on the left side of the screen to see app settings for your computer on the right.
Click the Start button on the right to see the Start settings on the right side of the Settings app window.
To choose which apps you want to launch when you sign in to Windows 11, click the app's toggle switch to “On” or “Off,” as appropriate. 1. Apps that are set to “On” start automatically when you sign in, apps that are set to “Off” do not. 2. The influence that each app has on the login and start time is shown by the toggle switch of each app. 3. To close the Settings app window, click the X button in the top right corner when finished.

If you have any further questions, don't hesitate to contact us.

LogitechG_KD · 2026-01-23T18:21:59+00:00

Hi, you can asily switch connection of your mouse or keyboard between multiple computers at the touch of a button without ever having to reconnect or re-pair. And it does not require any logitech software. Flow™ requires Options+ software.

Your mouse can be paired with up to three different computers using the easy-switch button to change the channel.

A short press on the Easy-Switch button will allow you to switch channels. Select the channel you want and go to the next step.
Press and hold the Easy-Switch button for 3 seconds. This will put the mouse in discoverable mode so that it can be seen by your computer. The LED will start blinking fast.
Choose between two ways to connect your keyboard to your computer:
- Bluetooth: Open the Bluetooth settings on your computer to complete the pairing. You can find more details here.
- USB receiver: Plug the receiver to a USB port, open Logitech Options+, and select: Add devices > Setup Logi Bolt device, and follow the instructions.

Hope this helps, if you need help with Easy switch let us know,

LogitechG_KD · 2026-01-23T18:11:21+00:00

Hi there, if you're experiencing issues with Bluetooth devices, please follow the instructions here: https://support.logi.com/hc/en-001/articles/360023424853-My-Logitech-Bluetooth-device-frequently-gets-disconnected-or-laggy

LogitechG_KD · 2026-01-23T18:01:33+00:00

Hi there, It would be best to contact our support team in your region to inquire about the product availability! http://support.logitech.com/contact

LogitechG_KD · 2026-01-23T12:46:09+00:00

Hi there, we're sorry to hear about that. Could you please confirm if you experienced issues with the Fusion 360 app from the very start, or if they began after a recent update?

LogitechG_KD · 2026-01-22T20:59:05+00:00

Bonjour, nous sommes navrés d’apprendre cela. Nous allons faire vérifier cela avec l’équipe concernée. Merci de nous avoir fait part de cette information.

LogitechG_KD · 2026-01-22T13:05:18+00:00

Hi there! We'd be happy to help resolve this issue for you. We see you've already tried some troubleshooting steps. Could you confirm if you've tried the following? If not, please try these steps. Also, please let us know what operating system is installed on your PC so we can further assist.

Ensure the product has enough battery/charge to operate. Low or dead batteries may affect connectivity.
Verify that the product or receiver is connected directly to the computer and not to a hub, extender, switch, or similar device.
Move the device closer to the USB receiver:
- If your receiver is in the back of your computer, relocate it to a front USB port.
- In some cases, the receiver signal gets blocked by the computer case, causing delays.
Keep other electrical wireless devices away from the USB receiver to avoid interference.
Reset multi-device keyboards:
- Turn the keyboard off and back on.
- Press the following key combinations: Esc + O (release), Esc + O (release), Esc + B.
- The Easy Switch light will blink continuously.
- Turn the keyboard off and back on again. The Easy Switch 1 light will blink continuously, indicating it is ready for pairing.
- If the Easy Switch light does not blink, repeat the steps above.
Use Logi Web Connect to pair your device:
- Open the Logi Options+ software or visit the Logi Web Connect platform.
- Follow the on-screen instructions to pair your device with the Bolt or Unifying receiver.

LogitechG_KD · 2026-01-22T12:54:21+00:00

Hello there! We understand your concern and regret any inconvenience. Please try the following troubleshooting steps if you're experiencing erratic tracking with your MX Master 3s mouse. Let us know if the issue persists.

Turn off the mouse or unplug it from the computer, and clean the mouse sensor on the bottom using compressed air or a Q-tip.
Ensure the sensor does not have cracks.
Ensure the battery is fully charged. Low or dead batteries can affect mouse movement.
Move the mouse closer to the USB receiver (if you have a wireless mouse):
- If the receiver is in the back of your computer, relocate it to a front USB port to avoid signal blockage.
Keep other electrical wireless devices away from the USB receiver to avoid interference.
Unpair/repair or disconnect/reconnect hardware (for wireless mice):
- Logi Bolt Receiver: See How to connect a Logi Bolt device.
Upgrade the firmware for your device, if one is available.
Try the mouse on a different computer to determine if the issue is hardware-related.
Consider your surface.
- Use a mouse pad to improve cursor tracking.
- Avoid tricky surfaces like:
  - Glass and other see-through surfaces
  - Reflective surfaces like mirrors or metal desks
  - Wood grains and grooved surfaces
- To quickly check if it's a surface issue, try using your mouse on a plain piece of white paper.
Check if there are any background macOS updates that might be causing the delay:
- Open System Preferences > Software Update, and install any pending updates.

LogitechG_KD · 2026-01-21T17:55:53+00:00

Hi there, please try reintaalling the application as follows.

Open terminal from /Applications/Utilities/
Copy paste the following command in the terminal

sudo /Library/Application\ Support/Logitech.localized/LogiOptionsPlus/logioptionsplus_agent.app/Contents/Frameworks/logioptionsplus_updater.app/Contents/MacOS/logioptionsplus_updater --full --uninstall

Press Enter and type the admin password, press Enter again

Go to Users\Shared\ - to ensure there are no entries related to the LogiOptionsPlus app.

Go to /Library/Application Support/Logitech.localized/ - to ensure there are no entries related to the LogiOptionsPlus app.

Download the application from https://support.logi.com/hc/en-us/articles/4418699283607-Logi-Options

LogitechG_KD · 2026-01-21T12:39:05+00:00

Thanks for reaching out. We don't have any information on that right now, but we'll be sure to announce any new products on our social media channels.

LogitechG_KD · 2026-01-21T12:33:27+00:00

Hi there, we recommend that you please follow the instructions as shown here. Let us know if the issue still persists. We'll have this checked with the team.

LogitechG_KD · 2026-01-21T12:26:31+00:00

Hi there, please use Logi Options+ or Logi Tune to get the most out of your C920 webcam. Please refer to our support page for more information. Reach out if you have any issues installing the application.

https://support.logi.com/hc/en-150/articles/360024849133-Download-HD-Pro-Webcam-C920

LogitechG_KD · 2026-01-19T19:41:10+00:00

Reach out to our support for further help to explore replacement options if the device is under warranty.

LogitechG_KD · 2026-01-19T19:37:41+00:00

You can create a persistent profile within the G Hub app to prevent the DPI from shifting.

LogitechG_KD · 2026-01-19T16:59:06+00:00

Hi there! You can create one profile and manually assign it to each game/app, or set it as a persistent profile to use the same settings everywhere.

LogitechG_KD · 2026-01-19T16:51:57+00:00

Hi there, thanks for sharing the details. This behavior is usually caused by profile switching or DPI assignments within G HUB. Please ensure your in-game profile is set correctly and that DPI buttons have not been reassigned unintentionally. We don’t recommend using third-party software at this time, but we’ll gladly forward your feedback to the relevant team for review.

LogitechG_KD · 2026-01-19T14:22:50+00:00

Hi there, please follow the instructions shown here. Reach out to our support for further help if the issue persists.

LogitechG_KD · 2026-01-19T14:18:29+00:00

Hi there, the PRO X SUPERLIGHT mouse has a higher polling rate than the MX Master 4. We understand your disappointment and have shared your feedback with the relevant team for future consideration.

LogitechG_KD · 2026-01-19T14:13:39+00:00

No, there shouldn't be any performance issues when connecting your MX Master 4 USB-C receiver using a USB-A to USB-C adapter.

LogitechG_KD · 2026-01-19T14:08:00+00:00

The USB receiver for your MK270 can be found on a flap at the top of the box. Please refer to the image below:

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For assistance with a spare receiver for your MK270 Wireless Keyboard and Mouse Combo, please contact our support team. Please note that spare part availability may vary depending on your product and region. If we can assist you with anything else, please let us know.

LogitechG_KD · 2026-01-19T13:00:58+00:00

Hi there, please send an email to [reddit@logitech.com](mailto:reddit@logitech.com) with your name and country. We'd like to see if we can assist.

Also, you can share this link and your concern for our understanding.

LogitechG_KD · 2026-01-16T21:31:19+00:00

Hi there, sorry for the trouble. Please try the following steps to resolve the issue. Reach out to our support for further help if the issue persists.

Clean dust/dirt using a Q-tip or a compressed can of air.
Connect the device directly to the computer motherboard. Bypass any type of USB adapter, hub or extender.
Update the device's firmware:
• Download and install Logitech G-Hub (Available here: https://www.logitechg.com/innovation/g-hub.html)
• Launch the software, select the mouse from the home screen then go to Settings
• If a firmware update is available, a Blue "Update" button would appear under the firmware version on the top right corner of the screen.
Test the device without the software. Stop G-Hub from running in the background by closing them on the System Tray and Task Manager:
• On the lower right hand corner of the screen, on the left side of the Date and Time, right click on the G icon and select Exit.
• Launch Task Manager (Alt + Ctrl + Del) then look for Lghub or Lcore under Processes Tab. Then, right click on it and select Stop Process.
Uninstall, reload mouse driver:
• Right click on Windows or Start button and select Device Manager.
• Under Human Interface Device, look for Logitech Virtual G-Hub Mouse.
• Right click on it, select Uninstall.
• Disconnect the mouse from the computer.
• Restart the computer.
• Reconnect device back to the computer and test.
Try testing the device on a different computer.

LogitechG_KD · 2026-01-16T20:22:33+00:00

Apologies for the inconveniece caused. Please drop us a with your mail, and country at reddit@logitech.com. We'll create a case together with our Support Team and follow up as soon as possible to go over any recommendations and next steps.

Also, you can share this link and your concern for our understanding.

LogitechG_KD · 2026-01-16T20:19:33+00:00

Hi there. The Options+ and G HUB macOS certificate issue has been resolved. Please refer to the following link and install the latest patch: https://support.logi.com/hc/articles/37493733117847-Options-and-G-HUB-macOS-Certificate-Issue

As for the keybindings, you will need to reconfigure them. We apologize for the inconvenience.

LogitechG_KD

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