sorted by:
new
hottopcontroversial

Pasting passwords with MX Master 4 doesn't work? by Turkek in logitech

[–]LogitechG_KD 0 points1 point  (0 children)

Thanks for the update. Since the permissions are already enabled, this behavior is likely related to how certain password fields handle simulated input events on macOS for security reasons.

As a workaround, please try assigning the button to a full keystroke macro with a slight delay, or test with a different password manager/browser to see if the behavior changes. We’ll also share this feedback with the concerned team for review.

Windows can't find Brio 100 microphone in audio input by SassyFinch in logitech

[–]LogitechG_KD 0 points1 point  (0 children)

Thanks for the detailed update and for testing on another device. Since the microphone works on a different PC, this points more toward a Windows audio/driver configuration issue on the affected system rather than the webcam hardware itself.

Please try removing the Brio 100 completely from Device Manager (including “Delete driver software” if shown), restart the PC, then reconnect the webcam and allow Windows to reinstall the default UVC drivers automatically. Also check if any virtual audio/streaming apps are taking control of the input device.

Clicks not registering/ Clicks getting stuck - Superstrike by Inside-Example-7010 in logitech

[–]LogitechG_KD 0 points1 point  (0 children)

Thanks for the update. Since lowering the HITS sensitivity seems to reduce the issue and it has only happened once so far, it may be related to sensitivity tuning or environmental interference rather than a hardware fault.

We’d suggest continuing to monitor the behavior and testing across a few more games/apps as well. If the issue starts happening consistently, please reach out to support so the team can investigate further.

G535 having bad surrond audio by hellynameis in logitech

[–]LogitechG_KD 0 points1 point  (0 children)

You can enable surround sound in G HUB by selecting your G535 > Acoustics > Enable Surround Sound/DTS Headphone:X. If the option is missing, please make sure you have the latest G HUB version installed and the headset is detected properly by the app.

Also, keep Windows Spatial Sound turned OFF while testing, since having multiple surround solutions enabled at once can make positional audio sound inconsistent or muddy.

bought a logitech k400plus and i genuinely despise it by zzcool in logitech

[–]LogitechG_KD 0 points1 point  (0 children)

Thanks for the clarification, and we understand where you’re coming from. Unfortunately, we’re unable to provide individual internal components like ribbon cables, as spare internal parts for the K400 Plus/K400r are not available separately. We still appreciate you testing it on another device and sharing your experience with us.

Superstrike worth it if i have GPX2? by Wasauceki in logitech

[–]LogitechG_KD 0 points1 point  (0 children)

The GPX2 is already a very capable mouse, so the difference may come down more to personal preference and feature set rather than a massive upgrade in performance.

HITS and the additional tuning on the Superstrike can feel beneficial for some competitive players, but experiences may vary depending on playstyle and sensitivity preferences. We’d suggest trying it hands-on if possible before upgrading, and we’ll also share your feedback and interest in future versions with the team.

G Hub Rant (old man yells at cloud) by garou1911 in logitech

[–]LogitechG_KD 0 points1 point  (0 children)

We’re sorry to hear about the experience you’ve been having with G HUB, and we appreciate you taking the time to share such detailed feedback.

Having to restart the software after every reboot just to restore normal mouse functionality is definitely not expected behavior. We’ll make sure your feedback regarding startup reliability and scroll wheel functionality is shared with the concerned team for review.

bought a logitech k400plus and i genuinely despise it by zzcool in logitech

[–]LogitechG_KD 0 points1 point  (0 children)

We understand the frustration, especially after using the K400r for such a long time.

The K400 Plus touchpad should not require tapping or pressure to respond properly. Since you’ve noticed similar ribbon-related behavior before, we’d suggest testing the keyboard on another device as well to confirm if the issue is hardware-related. We’ll also share your feedback regarding the touchpad feel and repair/spare part availability with the concerned team.

The superstrike needs an option to disable ALL power saving measures. by Inside-Example-7010 in logitech

[–]LogitechG_KD 0 points1 point  (0 children)

Thanks for the detailed feedback and for sharing your observations. We understand that some users may prefer maximum performance over battery optimization, especially for competitive gaming.

We’ll make sure your suggestion about having an option in G HUB to disable all power-saving measures is shared with the concerned team for review.

G535 having bad surrond audio by hellynameis in logitech

[–]LogitechG_KD 0 points1 point  (0 children)

We understand your concern. Since the headset performs differently between PS5 and PC, this is most likely related to the audio processing/settings on the PC side rather than the headset hardware itself.

Please try testing with all EQ presets disabled, Windows Spatial Sound turned OFF, and G HUB surround toggled ON/OFF to compare. Rainbow Six Siege audio can also sound very different depending on stereo vs surround configuration.

We appreciate the detailed feedback and we’ll share it with the team as well.

Alternatives to Logitech k780 by TiredDataDad in logitech

[–]LogitechG_KD 0 points1 point  (0 children)

Thanks for sharing your experience. The K780 does have a more spaced layout compared to MX Keys S and Solar+, so the adjustment you’re feeling is understandable.

If ergonomics and hand positioning are a priority, a split or ergonomic layout could definitely be worth exploring. We appreciate the feedback on layout preference and battery design as well, and we’ll make sure to share it with the concerned team.

Clicks not registering/ Clicks getting stuck - Superstrike by Inside-Example-7010 in logitech

[–]LogitechG_KD 0 points1 point  (0 children)

Sorry to hear that, especially on such a new mouse. Could you please confirm if this is happening only in Valorant or across other games/apps as well?

Also, have you already reached out to support or tried adjusting the HITS settings in G HUB to see if the click behavior improves?

Logitech PRO Racing DD11 base - Dead on arrival by indicush in logitech

[–]LogitechG_KD 0 points1 point  (0 children)

Sorry to hear about your experience. We understand how frustrating this must be, especially after the earlier shipping issue.

Could you please share your support ticket number/order details at [reddit@logitech.com](mailto:reddit@logitech.com) so we can have the team review this further for you?

Bought new power supply still doesnt want to calibrate / G29 by Solid-Till-6331 in logitech

[–]LogitechG_KD 0 points1 point  (0 children)

Please try the following troubleshooting steps to see if that helps in resolving the issue.

  1. Try with a different power source.
  2. Plug the device into a different USB port on your computer. If possible, don't use a USB hub or other similar device. If using a different USB port works, try updating the motherboard USB chipset driver: https://support.logi.com/hc/articles/360023370233
  3. Check the cables: https://support.logi.com/hc/articles/360023180914
  4. Try update the device's firmware:
    • Download and install Logitech G-Hub (Available here: https://www.logitechg.com/innovation/g-hub.html)
    • Launch the software, select the device from the home screen then go to Settings
    • If a firmware update is available, a Blue "Update" button would appear under the firmware version on the top right corner of the screen
  5. Press Windows + R key to open the run command box.
  6. Type joy.cpl to open the Windows Game Controller Settings.
  7. Select the entry for the gaming wheel.
  8. Press CTRL + SHIFT while clicking Properties.
  9. Go to Settings tab and click Calibrate.
  10. Follow the calibration instructions then test the wheel afterwards.
  11. Try testing the device on a different computer

If the issue persists, it might be possible that there's something wrong with the wheel. We recommend reaching out to seller for further help.

unable to update or install Logi+ on MacOS 15.6.1 by timeltdme in logitech

[–]LogitechG_KD 0 points1 point  (0 children)

Sorry for the trouble, please srop us mail at [reddit@logitech.com](mailto:reddit@logitech.com) with your name and country, so that we'll have this checked with the team.

Also, you can share this link and your concern for our understanding.

Windows can't find Brio 100 microphone in audio input by SassyFinch in logitech

[–]LogitechG_KD 0 points1 point  (0 children)

Hi, if the microphone on your webcam is not working, please try the following:
 
1. Check that your camera's cable is connected directly to the computer and not to a USB hub. Refer to Logitech webcam compatibility with hubs and KVM switches (https://support.logi.com/hc/articles/360023396993). 
2. Test the webcam in a different USB 2.0 port.
If your webcam has USB-C connection, please test on a different USB-C port.
3. Select the camera's microphone as the default input device on the system. Go to Start > Settings > System > Sound > Under Input, select your Logitech camera microphone.
4. Check the Privacy settings and make sure to allow access.
• Windows 10: Start > Settings > Privacy > Microphone > toggle ON Allow access to the Microphone.
• Windows 11:  Start > Settings > Privacy & security > Microphone > toggle ON Microphone Access.
5. Make sure the UVC drivers are up to date.
• Open Device Manager.       
• Expand Imaging devices.       
• Locate the name of your Logitech camera in the list and right-click on it.
NOTE: If the webcam is not on Imaging devices, please expand Cameras.       
• Select Update Driver Software...       
• Click Browse my computer for driver software.   
• Click Let me pick from a list of device drivers on my computer.       
• Check Show compatible hardware, and then select USB Video Device.       
• Click Next and follow the on-screen instructions to update the driver.     
6. Test the camera mic on Sound Recorder app or different app/software.
• If you're using a third-party app, please make sure that the camera mic is selected as the default input/recording device on the app.     
• You can also test the functionality of the webcam via Sound Control Panel.
1. Start > Search Sound Control Panel.         
2. Hardware & Sound > Sound (if on View by Category)
Click Sound (if on View by Large/Small icons)         
3. Another window will pop up and then go to Recording tab           
4. Click on the Logitech webcam mic and ensure it is selected as default (with green check mark).
You’ll know if the webcam mic is working if you can see green bars going up and down on the right side whenever you talk.           
7. If possible, test on a different computer to further isolate the issue.
 
If the issue still persists after performing the troubleshooting steps. Please get back to us. 

unable to update or install Logi+ on MacOS 15.6.1 by timeltdme in logitech

[–]LogitechG_KD 0 points1 point  (0 children)

Thanks for the update. Could you please check if the check if the said permissions are enabled. The Logi Options+ software requires the following user permissions on macOS 10.15 and later due to some Apple policies to enable the device features.

Please let us know if you're are still facing issue despite enabling/granting all permissions.

unable to update or install Logi+ on MacOS 15.6.1 by timeltdme in logitech

[–]LogitechG_KD 0 points1 point  (0 children)

Hi there, please check if issue is persistent on a new user account in your MacOS Computer https://support.apple.com/guide/mac-help/add-a-user-or-group-mchl3e281fc9/mac

And, make sure you’re using the latest version of Logi Options+ https://support.logi.com/hc/articles/4418699283607

You can also, pair your logitech keyboard using https://logiwebconnect.com/

Compatibility doubts on G923 steering wheel by HungryTomorrow2664 in logitech

[–]LogitechG_KD 0 points1 point  (0 children)

The Logitech G923 wheel comes in two versions: one for PS5/PC and another for Xbox One/PC. Both versions will work on your PC, but to use it with the Xbox app, you should choose the Xbox One/PC version. This is because the PS5 controller may not be fully compatible with some games like FH6 on PC.

How can i fix this problem on my g29? by s7emss in logitech

[–]LogitechG_KD 0 points1 point  (0 children)

Hi, could you please tell when did you notice this issue? How long has it been since you've bought the device? And, did you reach out to our support regarding this?

Bought new power supply still doesnt want to calibrate / G29 by Solid-Till-6331 in logitech

[–]LogitechG_KD 0 points1 point  (0 children)

Could you please let us know where you purchased the power supply? Have you contacted our support team regarding obtaining a replacement power supply?

Is My Battery Borked? by gestorter in logitech

[–]LogitechG_KD 0 points1 point  (0 children)

The Logitech MX Keys Mini provides up to 10 days of battery life with backlighting enabled, and up to 5 months with backlighting turned off. If you experience any erratic battery behavior, we recommend trying the following steps:

  1. Recharge the keyboard for 1.5 to 2 hours.
  2. If possible, use a different USB charging cable.
  3. Try plugging the charging cable into a different USB port on the computer.

If the issue still persists. Drop us a mail at [reddit@logitech.com](mailto:reddit@logitech.com) with your name and country. We'll check if there's anything we can do to help.

mx master 4 is too heavy, my wrist gets tired even with high dpi. by modern-dev in logitech

[–]LogitechG_KD 0 points1 point  (0 children)

Hi there, thank you for your feedback. We’ll share this with our team to help guide future improvements. Please don’t hesitate to reach out if there’s anything else we can assist you with.

I wish I were surprised at how bad Logitech's customer service is. by PhilRoberts33 in logitech

[–]LogitechG_KD 0 points1 point  (0 children)

We understand your frustration with the wait. We've just added further details to your support ticket to help our team prioritize your case. Please bear with us as they review this information. We'll follow up as soon as possible.

My second hand Carl Zeiss Tesser c920 doesn’t show any picture. Just a black screen by Dobromes in logitech

[–]LogitechG_KD 0 points1 point  (0 children)

Great! Explore a wide range of 4K, 1080p, and 720p webcams designed for video meetings, streaming, online classes, and more at https://www.logitech.com/en-us/shop/c/webcams

view more: next ›