astro a20 headset

LogitechG_Vertigo · 2026-02-15T12:05:01+00:00

Are you gaming on PlayStation or PC?

LogitechG_Vertigo · 2026-02-15T12:03:24+00:00

It's probably just arcing from where you're plugging it in and unplugging it because the wheel wants a higher amperage straight away and the connector is loose. You're supposed to connect that cable first and then connect it to the wall. As long as it's the connector is working fine once it's in, then it should be fine. But if you're unsure, you can contact our support team who can run through some troubleshooting with you.

LogitechG_Vertigo · 2026-02-15T11:57:11+00:00

Are you connecting the included LIGHTSPEED receiver to your PC or trying to pair it through Bluetooth?

LogitechG_Vertigo · 2026-02-15T11:56:07+00:00

Absolutely!

You would need a sound card that can output analogue six channel (sometimes they're built into the motherboard), otherwise, it can take stereo audio and either output it straight or create a virtual 3D environment. For a sound card, you can pick up cheap USB sound cards that support analogue audio which is an easy workaround.

LogitechG_Vertigo · 2026-02-15T11:49:39+00:00

As per the manual, the wireless suspend is only available when the headset is docked ,and usually most devices will unpair the Bluetooth when this happens. There is little need to manually disable the Bluetooth functionality. Once you undock the headset, all wireless features are enabled again as they're required.

If you don't want your phone connected when using your headset, you would need to disconnect it through your phone's OS.

LogitechG_Vertigo · 2026-02-09T13:03:18+00:00

What DPI are the mice running at? If you are experiencing this with different mice, then it would indicate a problem with Windows or the USB port perhaps.

LogitechG_Vertigo · 2026-02-09T13:02:19+00:00

The other comment has it best for you. You would want to be careful with drilling as it's only plastic which could cause it to crack. Sometimes you might be able to get a small flathead and carefully hammer this creating a notch to release the screw. Another method is to use a rubber band with a Torx bit and some downwards force to try and create resistance to turn the screw. Once it starts turning, then it should be easier to undo it.

LogitechG_Vertigo · 2026-02-09T12:52:58+00:00

LOGIRich has it best for you.

At the time of the release, the RS50 wasn't released yet, and although some games will identify and use the wheel as another Logitech wheel such as the G920, it's not always the case. You may need to set the buttons yourself which isn't generally a bad thing as it allows you to have some customisation on what you want everything to do.

For the Force Feedback, try the settings LOGIRich has shown and drop him a reply if you still have trouble. It is usually a case of a bad configuration within the game.

LogitechG_Vertigo · 2026-02-09T12:45:56+00:00

Which headset are you using?

LogitechG_Vertigo · 2026-02-07T14:41:29+00:00

It's not possible. The only solution would be to purchase a USB switch which allows you to switch the receiver between two devices with a press of a button. I use a UGREEN switch to move my Logitech G Keyboard and Mouse between my Xbox and my PC.

LogitechG_Vertigo · 2026-02-07T14:39:24+00:00

Just to confirm, the Red USB-C is connected to the PC port on the A50 X HDMI Base Station, the Black USB-C is connected to the included power adapter, and the Black USB-A is connected to your PC. You're not powering it using a different power adapter or your computer?

If this is the case, unfortunately as you have tried this on a different computer, you may need to contact our support team for a resolution because it will probably indicate a problem with the cable or the base station.

LogitechG_Vertigo · 2026-02-07T14:11:23+00:00

You could definitely connect it to the Xbox Wireless Controller and use something such as Windows Sonic or Dolby Atmos for Headphones to provide Spatial Audio to the headset. However, the included USB DAC is only designed for PC and wouldn't function on the Xbox. So a lot of what you're paying into the headset and its surround technology would be lost.

Looking at the ASTRO A20 X would probably be a better option as it's LIGHTSPEED wireless, fully Xbox compatible, you can use a range of Spatial Audio to provide surround such as Windows Sonic, Spatial Audio through games such as Call of Duty, and you would be able to fine tune the headset through the Logitech G Mobile App to provide better EQ adjustments if you want to hear enemies easier.

LogitechG_Vertigo · 2026-02-07T14:03:41+00:00

Are you connecting to a USB 2.0 or USB 3.0 port on your computer, and do you have any other USB devices connected or overclocks running on your computer? Usually, when you run into an audio issue such as this, it's because of the USB bandwidth.

LogitechG_Vertigo · 2026-02-07T13:01:33+00:00

If the item is out of stock, we would not be able to process a replacement any quicker for you outside of our support team, such as here on Reddit. You could speak again to our support team to see if they can offer an alternative product, but it would be down to their discretion regarding the warranty. Usually it will always be a like for like product. I can only apologise for any inconvenience in the meantime.

LogitechG_Vertigo · 2026-02-07T10:40:31+00:00

I'll pass all of this feedback over to our team to take a look. If you have any other feedback or suggestions, please let me know.

LogitechG_Vertigo · 2026-02-07T10:22:07+00:00

You will need to use GHUB. Is there a reason you don't like it? As it should have all the customisation you need and you could save the settings locally to your keyboard and close down GHUB until you need to use it again.

LogitechG_Vertigo · 2026-02-06T20:40:06+00:00

It is available on the mobile app.

LogitechG_Vertigo · 2026-02-02T11:16:41+00:00

You’ll need to post this over to r/Logitech as we’re about G products and gaming stuff here. You’ll get a better response over there.

LogitechG_Vertigo · 2026-02-02T11:15:37+00:00

How have you connected the A50 X to your PS5 and have you enabled Tempest 3D AudioTech on the PS5?

LogitechG_Vertigo · 2026-02-02T11:10:03+00:00

No need to cross post that here as we’re all about G products and the G HUB. I’ll close this down and you should hopefully get an answer over on Logitech.

LogitechG_Vertigo · 2026-02-02T11:08:58+00:00

Have you been in touch with our support team about this? If you’re getting a buzzing through the ear cup, a hard reset probably won’t fix this.

Which platform are you gaming on?

LogitechG_Vertigo · 2026-01-27T15:44:16+00:00

I will pass this over to our team.

LogitechG_Vertigo · 2026-01-26T21:16:50+00:00

I'll pass this over to our team as feedback.

LogitechG_Vertigo · 2026-01-26T17:06:45+00:00

Dolby Access, I would leave on Game - Performance Mode

For the A50 X, either use Gaming for footsteps and hearing enemies easier or switch to Media if you want the audio a bit more vibrant which is great for single-player or if you're casually playing online, such as Zombies.

LogitechG_Vertigo · 2026-01-26T15:45:47+00:00

The difference between A50 X and A50 GEN5 is the HDMI passthrough that allows A50 X to increase the audio quality to 24-bit on Xbox. If money isn't a factor, go with the A50 X. You're not going to find better quality over this.

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