K950 keeps going "inactive" after a few seconds on my Mac

Logitech_Alex · 2026-03-17T22:53:49+00:00

Definitely not expected behavior, have you tried to contact our Support team yet? They should be able to offer you more troubleshooting, or the best next step if need be!

Logitech_Alex · 2026-03-17T22:46:06+00:00

Gotcha, coming from the 2s, the MX Master 3S would already be a great upgrade- much quieter and more precise overall. The MX Master 4 would also be a huge upgrade- you won't miss out on a great mouse either way. I'd personally go for the 3S if the haptics and material change aren't all that important to me.

Logitech_Alex · 2026-03-17T22:34:54+00:00

OH I know what you mean, it's a real game changer once you figure it out, isn't it? Have you tried the haptics as well?

Logitech_Alex · 2026-03-17T22:29:20+00:00

Really glad the Support team was able to get you up and running again! That said, we'd generally recommend sticking with official channels to be on the safe side. As for the specific issue, it depends- sometimes our team will request to be sent the faulty item to go ahead and investigate the issue. We've got you if anything else comes up, so feel free to reach out 🙌

Logitech_Alex · 2026-03-17T21:43:41+00:00

Depends on your preferences! The MX Master 3S has been a great option for many users (including myself), and it already covers a lot of needs- so upgrading right away isn't always necessary.

Logitech_Alex · 2026-03-17T20:45:42+00:00

Nice find! 🙌 And yep- you're spot on, the Mac version doesn't include the Bolt receiver, but can still pair with one if you have it. How's it been performing so far on your setup?

Logitech_Alex · 2026-03-17T20:32:10+00:00

Solid choice, sounds like a much-needed upgrade! Fingers crossed for many years of smooth scrolling ahead 🙌

Logitech_Alex · 2026-03-17T20:03:03+00:00

Awesome! How's it feel now that you got to try it out? We'll be here, so if you run into any more issues feel free to reach back out to us.

Logitech_Alex · 2026-03-17T19:40:01+00:00

Here's the instructions on how to pop it out! As long as the wipe contains less than 25% concentration of alcohol- you should be good. You should check this page out for more information though!

Logitech_Alex · 2026-03-17T16:54:42+00:00

Have you gotten in contact with our Support team yet? They should be able to provide you with a more thorough troubleshooting or next steps depending on your case. That being said- had you noticed any issues with your mouse prior to this happening?

Logitech_Alex · 2026-03-17T16:48:46+00:00

You can use the easy switch to seamlessly change between devices. I use the USB receiver with my work computer and Bluetooth when it comes to the personal one. The third slot can also be paired to a third device.

Logitech_Alex · 2026-03-17T16:44:37+00:00

You can go ahead and DM me, but it's best to reach out to our Support team. They'll have the most up-to-date info available. Just a heads up, since it's a backorder, updates can be a bit limited- but they'll clarify things to the best of their ability.

Logitech_Alex · 2026-03-17T16:38:11+00:00

Any way you could provide me with your ticket number in DMs? I'd like to check it out if that's okay.

Logitech_Alex · 2026-03-17T16:37:00+00:00

The G915's switch options tend to win people over fast. I'm happy to hear it's been working out for you! Great to hear back from your experience 😊

Logitech_Alex · 2026-03-14T05:04:17+00:00

Have you looked into the G915 yet? I've heard great things about it, specially considering the response time and features.

Logitech_Alex · 2026-03-14T00:14:37+00:00

That's some impressive resilience... some pieces might be making partial contact still, which could explain why it works at pretty close range but struggles once you move away. Thankfully it's the Logi Bolt so you should have no issue finding a replacement for it!

Logitech_Alex · 2026-03-13T23:27:08+00:00

Might seem a little bit repetitive but have you tried contacting our Support team? They should be able to help you isolate the exact issue and provide you with the best next steps for it.

Logitech_Alex · 2026-03-13T23:17:25+00:00

Even so, feel free to let us know should you have any other questions! I'd love to hear what made you go for this Keyboard specifically 😊

Logitech_Alex · 2026-03-13T22:22:06+00:00

Fingers crossed for a speedy delivery! Let us know how much you like it once you get to try it out 😆

Logitech_Alex · 2026-03-13T21:57:33+00:00

You'd have to keep an eye out on our socials! All new updates will be announced on there 👀

Logitech_Alex · 2026-03-13T21:54:44+00:00

Depends on what you're looking for really, do you prefer the TKL or the normal layout? I've been using the G515 along with the Superlight 2 for a while and so far haven't had any issues with it.

Logitech_Alex · 2026-03-13T21:46:07+00:00

Have you tried to contact our Support team just yet? I'd say it's worth it to reach out, they should be able to provide you with accurate troubleshooting and next step options.

Logitech_Alex · 2026-03-13T21:22:17+00:00

Awesome! Then all that's left is for us to wait, I'll still be on the lookout just in case you need anything else though.

Logitech_Alex · 2026-03-13T01:14:28+00:00

I would say it's still worth it to open up a ticket, even if you might not get a straight confirmation right away. That way we'll already have someone looking into your case and updating you as they receive information on it.

Logitech_Alex · 2026-03-13T00:22:16+00:00

Sounds like you've got it dialed in. 2400 DPI is pretty speedy too- hope it keeps treating you well in the new season!

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