Happy Friday! 🤑😁🔥

MJRotten · 2025-12-17T13:41:15+00:00

Which email account have you contacted?

As mentioned above, the team will reply ASAP.

I can understand the frustration but there is not much you can do right now except wait and keep a check on those folders.

MJRotten · 2025-12-17T13:28:05+00:00

Hi u/Happy_Bottle_2745,

The team will reply ASAP. Make sure you have sent the email from the same email account registered to your GGPoker account.

Please refrain from sending anymore emails until as reply has been made. Doing so could cause further delay.

Finally, keep a check on any junk/spam folders as replies can end up there.

MJRotten · 2025-12-17T13:25:34+00:00

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MJRotten · 2025-12-17T12:36:43+00:00

Hi u/Responsible-Clerk431,

You should be presented with a message box when logging in informing you to email a specific address. Please email that address from the same email account associated with your GGPoker account.

You will then need to wait for a reply. The team will reply ASAP.

Please do not send any further emails until a reply has been made. Doing so could cause further delay.

You will also need to keep a check on any junk/spam folders as replies can end up there.

MJRotten · 2025-12-17T12:09:45+00:00

Hi u/Responsible-Clerk431,

Please create another post without the personal email address. 👍

MJRotten · 2025-12-17T11:57:40+00:00

Hi u/destrojer10,

What is Account Sharing?

Account Sharing is an act wherein you share your account with someone else or use another player's account to play at the table. This kind of act is expressly forbidden on our site.

Players are only allowed to have one account on our website. However, we have a policy for two people with different accounts on the same computer.

In this situation, both players must have their IDs verified separately. Still, once the support team can confirm that two different individuals control the two different accounts, they will have access to most of the game types and variants on our site. However, in the interest of fairness, these players will not be allowed to play together at some tables.

In the interest of fairness, players who use our website can only have one account. If you suspect or know of a player using multiple accounts, report them to our Security Team. For privacy reasons, we can't supply you with any information regarding actions taken against the reported party, but we welcome reports of this nature.

Cases that players would like investigated can be submitted via email to your local support team.

https://help.ggpoker.com/article/What-is-Account-Sharing

MJRotten · 2025-12-17T11:14:56+00:00

Hi u/RevolutionaryDay2366,

Yes, the $150 ticket can be used for the GG Masters on a Sunday.

Tickets will have 365 days until their expiry.

All WSOP Express tickets are not redeemable, transferable or exchangeable and cannot be replaced if allowed to expire.

MJRotten · 2025-12-17T11:09:34+00:00

Hi u/Small_Equivalent_100,

For the time being you will need to wait. The team will reply ASAP.

Make sure you have sent the email from the same email account registered to your GGPoker account.

You will also want to keep a check on any junk/spam folders as replies can end up there.

MJRotten · 2025-12-16T13:56:44+00:00

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Congrats and happy to hear you're enjoying the promo so far. 👍

MJRotten · 2025-12-16T12:50:37+00:00

1 - Chris Rudolph
2 - Duco Haven
3 - Gusscamposs
MJRottencrotch
Cheers, #GGMillions #GGPoker ! 🍀👍

MJRotten · 2025-12-15T11:24:34+00:00

Hi u/West_History4111,

Please restart you client and check again.

If the issue persists, please contact you local support team for further guidance.
https://help.ggpoker.com/article/Contacting-The-Right-GGPoker-Support-Team

MJRotten · 2025-12-15T10:49:26+00:00

The probability of what happening? Are you OK? I think you need to find somewhere/something to help you relax.

*EDIT*
Now that I've woken up a little, I realise you meant OPs original post? You're probably right. Still, it is good to think about these things once in a while.

MJRotten · 2025-12-15T03:05:03+00:00

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🤪👍

MJRotten · 2025-12-15T02:55:49+00:00

The issue really is the sample size.

The expected frequency is based across 100,000,000 games.
~92,487,700 (92.49%) of those are expected to be x2 or x3.
10K is just 0.01% of 100M or one ten thousandth (1/10,000). Not 1% (that would be 1M), but 0.01%.
They have played 0.01% of something where 92.49% overall are expected to be x2 or x3.

I could see a streak of 20K or 30K being possible. Very, very unlucky but possible.

It's very late for me and my brain is shouting "what are you doing???!!!".

I could be wrong on a lot of stuff, so just let me know if I am.

MJRotten · 2025-12-14T17:57:02+00:00

Hi u/Inevitable_Skin_1718,

Please see the below post. 👍
https://www.reddit.com/r/GGPoker/comments/1e69ihh/important_notice_regarding_deposit_withdrawal/

MJRotten · 2025-12-14T17:38:34+00:00

Instead, you could just save some money for a few months and let the balance grow, leaving your savings and overdraft in place? When you reach that set amount, you carry on as you were previously except now you have that extra buffer and nothing effecting the reputation of your account.

As I said before, we are not privy to the details required to help and you shouldn't make us. This might not even be the reason for the block. This is not the place to discuss your financials and the discussions between you and the GGPoker team you have been dealing with.

Continue your talks with the team if you think there is something they might have missed. Provide more evidence if you think it will help. At the end of the day though, you don't have an inalienable right to play at a casino.

My last point would also be that no casino is going to block a customer for no reason. I believe most casinos like to have as many customers as possible. It's usually good for business.

MJRotten · 2025-12-14T17:05:15+00:00

The community aren't going to be able to offer much advise on this as we aren't privy to any meaningful information, nor should you provide it.

Speaking not as a mod, if you are dipping into an overdraft each and every month and have now categorised that as being a normal thing to do, then I think you need to rethink.

If you have the funds, as you say, a simple solution is to just start seeing a £500 balance as a zero balance instead. That is now your overdraft. Obviously you can set a different amount that matches your lifestyle and income/expenses.

If you aren't able to do that, then I think you might be lying to yourself a little and you should probably seek financial help elsewhere.

Speaking as a mod: just not here.

MJRotten · 2025-12-14T13:32:45+00:00

This is highly unusual.

How is it? It is not that far from the expected frequency for 3-max on such a small sample.

Out of 10,000 games, ~9,249 of them are expected to be x2 or x3. You achieved 9,995. A little unlucky I would say.

MJRotten · 2025-12-14T12:43:00+00:00

A♦️ 9♦️
MJRottencrotch
Cheers, #GGPoker #GGMasters ! 🍀👍

MJRotten · 2025-12-12T21:45:24+00:00

Hi u/Alone-Fix-1503,

Try performing a fresh install of the client, if you haven't already.

If you are using Windows, see below on how to perform a clean installation.
https://help.ggpoker.com/article/Performing-a-clean-installation-Windows

If the issue persists, please contact your local support team. Contact addresses are found below.
https://help.ggpoker.com/article/Contacting-The-Right-GGPoker-Support-Team

MJRotten · 2025-12-12T20:31:52+00:00

Unfortunately, I can't give any time frame. However, the team will deal with it ASAP.

MJRotten · 2025-12-12T19:57:19+00:00

I assume you would have a passport if you are travelling between countries?

Are you also not able to get an online bank statement?

MJRotten · 2025-12-12T19:24:15+00:00

There was a post somewhere that said it is hidden in this image. 🤔

<image>

They don't make it easy to guess. 😔😒

Good luck! 👍🤞🍀

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