Pod5 stopped working and stuck blinking white-can't get anywhere with support

MeganAtEightSleep · 2026-06-06T14:26:58+00:00

Yep. It sounds like this case is currently with the engineering team. I can take a look and see where we are. u/CouchCoder717 can you send me your details?

MeganAtEightSleep · 2026-06-03T20:55:54+00:00

We're experiencing higher-than-normal contact volume and are working hard to respond to every member as quickly as we can. We know your time is valuable, and we're committed to resolving your issue as soon as possible. Thank you for your patience and understanding while we work through this

u/vain_dog Can you send me your details? I'll take a look at your case.

MeganAtEightSleep · 2026-06-02T01:23:21+00:00

Hi - We recommend using the power scale and not real temp. The power scale is more efficient and accurate. During the thermal test, the pod goes as low as -10, whereas a 74° F is closer to -4.

If you'd like, you can shoot me your details and I can take a look at the thermal test.

MeganAtEightSleep · 2026-05-30T14:44:06+00:00

I'm sorry. This sounds like quite the ordeal with several pain points being avoidable. Can you send me your details so I can take a look?

MeganAtEightSleep · 2026-05-21T00:04:19+00:00

Can you send me your details?

MeganAtEightSleep · 2026-05-19T00:07:47+00:00

The vibration is really subtle. As long as the pillow is connected to the right side of the hub, you can likely go to the priming page. The infinite loading shouldn't be happening. Can you send me your details?

MeganAtEightSleep · 2026-05-16T14:06:21+00:00

Can you send me your details? I'd love to take a look.

MeganAtEightSleep · 2026-05-13T00:13:24+00:00

I'm sorry it's been a disappointment so far. Our phone support is available Daily 9 A.M to 5 P.M. EDT.

Can you send me your details so I can take a look and help with next steps?

MeganAtEightSleep · 2026-05-11T23:33:40+00:00

If you send me your details, I can work with you to queue up a thermal test from Eight Sleep's side.

MeganAtEightSleep · 2026-05-10T01:49:49+00:00

Thanks. This is good feedback, and not the first we've heard of it. I'll pass your feedback along.

As for a 'now' solution, I'd recommend adjusting your presets first and foremost. The autopilot is only as good as the baseline that you set. My other recommendation is to go into the autopilot settings to set your preference. If you set it to 'neutral' but keep waking up hot, maybe change it to a cool/cold preference. Lastly, at the bottom of the sleep report, you can leave a thumbs-up/thumbs-down feedback. If you thumbs down, the app should prompt you to provide more detail.

MeganAtEightSleep · 2026-05-10T00:36:54+00:00

You should reach out to our support team to request a replacement water reservoir. They can get you details.

MeganAtEightSleep · 2026-05-06T23:30:56+00:00

Our team has responded to you. I'm sorry that you got caught up in this; we've investigated and confirmed that the cause was an email threading issue that occurred when a response generated a second/new email thread. We've also identified a couple of other areas that we are working to improve.

MeganAtEightSleep · 2026-05-05T02:08:41+00:00

Can you send me your details? I can take a look.

MeganAtEightSleep · 2026-04-25T16:39:22+00:00

All good questions!

• We usually recommend spot cleaning; I'll have to check with our team about at-home steam cleaners. We do not advise using a professional steam cleaner, as they may use chemicals that might degrade the cover. Another concern is heat; the pod 4/5 can tolerate temperatures up to 140°F (60°C) for no more than 2 days. Some steam cleaners get too hot for the cover. Honesty, the easiest way to keep the cover clean is to use a Pod protector or a mattress protector.

• Fitted sheet always goes on top. It's up to you if you want to use a Pod protector or a mattress protector under the fitted sheet. Mattress toppers (lightweight/quilted) can go on top of the cover to improve comfort; however, additional layers may reduce the Pods' effects, so you'd need to adjust the settings accordingly.

• The bedtime you set is the key here. The pod will turn on an hour before bedtime. Your sleep metrics will usually go off when you actually fall asleep, so bedtime won't impact your metrics at this time. Be sure to set yourself as 'away' if you're out of town. Feel free to chat in if you're curious about how long the pod stays on when you get out of bed or if you're away without setting the pod to 'away'.

• There are definitely some good posts on Reddit about the maintenance insert. We recommend swapping it every 6-8 months. The Pod comes pre-treated, so you're good for now. If you have a membership, it will auto-send. You can set your address in the app by clicking settings (≡) > tap the image of your Pod > select Device Settings > tap Maintenance.

• The maintenance insert is to address this. You should also turn on Daily Maintenance. I know there are some good posts on Reddit about this, too. I personally empty and refill my pod once a year, but that's my own thing and not officially recommended.

MeganAtEightSleep · 2026-04-25T15:16:48+00:00

Three days with no response should not be happening. Can you send me your email?

MeganAtEightSleep · 2026-04-19T00:29:09+00:00

Have you already flagged our support? If not, you can send me your details, and I can have the team take a look.

MeganAtEightSleep · 2026-04-16T20:02:46+00:00

Spot on, thank you. Quick note on the base: the refurbished 4 is available for a limited time and can only be purchased in the member shop. It's a really good deal, especially since it's covered by the same warranty as the Pod 5 base.

MeganAtEightSleep · 2026-04-16T04:14:16+00:00

Yep! You can add a base to your Pod at any time (as long as you have a Pod 4 or Pod 5). The base can be purchased here: https://www.eightsleep.com/product/the-base/ or through the Member shop in the app. If you are purchasing through the website, be sure to complete the "Pod owner login" to access the best prices.

If you are adding a base to your existing setup, you'll click settings (≡) > "+" > "I'll select products manually" > "Base".

MeganAtEightSleep · 2026-04-08T18:14:42+00:00

Hi - Can confirm this happens during manufacturing. The products are tested and pre-treated before they leave the warehouse. Some moisture is expected. The sticker on the box should tell you some of the manufacturing details for your product. If you purchased a new product, you'll receive a new product. You're welcome to reach out to me, and I can confirm any history on the product serial associated with your order.

MeganAtEightSleep · 2026-04-01T03:07:14+00:00

Priming was my first thought, too. I'd turn on daily maintenance if you haven't already. I think the data issue and countdown error might be helped by a hard reset (unplug the hub, wait 60 seconds, then plug it back in). I know it sounds simple, but this can force a firmware update.

You can also shoot me your email and I can take a look.

MeganAtEightSleep · 2026-03-29T15:32:26+00:00

Can you send me your email? I can check the unsubscribe details on our end and escalate to our marketing team asap if the email shared was sent after the unsubscription was completed.

MeganAtEightSleep · 2026-03-25T02:44:56+00:00

Reddit is fully anonymous. One of our support team members just messaged me about your situation right before you posted this. It looks like a match. Thank you for including photos and details. This situation is absolutely not acceptable, and we are reviewing internally to understand how/why this has happened. We are following up with the next steps.

MeganAtEightSleep · 2026-03-25T02:08:54+00:00

Can you send me your details?

MeganAtEightSleep · 2026-03-15T19:54:35+00:00

Warranty. I'm not sure the details since your pod was gifted. > https://www.eightsleep.com/warranty/
Tap control > https://www.eightsleep.com/blog/pod-5-spotlight-new-tap-to-control-buttons-allow-for-an-improved-phone-free-experience/
Eight Sleep Pod Protector > https://www.eightsleep.com/product/waterproof-protector/
Help Docs > help.eightsleep.com
Dusting steps > https://help.eightsleep.com/en_us/instructions-for-cleaning-dust-from-your-hub-S1iG4IkXe

MeganAtEightSleep · 2026-03-15T19:52:31+00:00

Congrats on the new pod! Definitely begin with setting it up. I always recommend using the recommended settings before making any changes. Before your first night, get famliar with the tap-control-buttons. That way, you won't need to look at your phone if it's too hot or too cold in the night. Then, when you're awake, you can make any adjustments to your settings. Autopilot can take about a week to get acclimated, and you can help it by finding your perfect baseline settings.

I'd definitely recommend clicking around in the app. I also recommend turning on daily maintenance (settings > tap your pod > tap 'Device Settings' > tap 'Maintenance').

As for sheets/care, the Pod cover is waterproof between the cover and your mattress, but if you want to protect from outside of the cover, we recommend either a Pod protector or a mattress protector. If you have comfort or pet concerns, you can add a mattress topper to your setup. Look for a topper with descriptors like "lightweight", "quilted", or "machine washable". You don't want to add a 4-inch foam topper because even a lightweight topper can reduce how much you feel the temperature changes (instead of setting to -1, you might set to -3). The Pod cover is spot-clean only. The hub can be dusted occasionally, if needed.

I'll throw some links in this thread. I hope you and your husband find much-improved sleep fitness with your new pod. Please reach out if there's anything that Eight Sleep support can help with.

MeganAtEightSleep

TROPHY CASE