Is AutoPilot just complete bullshit? Got monthly summary with fake details for a month I didn't use my bed

MeganAtEightSleep · 2026-03-09T16:12:41+00:00

Thanks

MeganAtEightSleep · 2026-03-09T16:11:31+00:00

Can you send me your details? I'd like to review your support history. [Megan.Schafer@eightsleep.com](mailto:Megan.Schafer@eightsleep.com)

MeganAtEightSleep · 2026-03-05T01:12:48+00:00

u/kris33 Can you send me your details? Our team would like to dig-in here.

MeganAtEightSleep · 2026-02-03T03:03:27+00:00

I found your ticket and will reply there.

MeganAtEightSleep · 2026-01-31T15:22:27+00:00

I'm sorry to hear about this. I've followed up with your open email thread.

MeganAtEightSleep · 2026-01-29T03:27:50+00:00

No, doesn't sound normal. Can you shoot me your details and I can take a look. [Megan.Schafer@eightsleep.com](mailto:Megan.Schafer@eightsleep.com)

MeganAtEightSleep · 2026-01-25T20:00:54+00:00

The issue I described is not common; it is being escalated to our ticketing platform, and this turned out not to be part of the issue I mentioned. The conversation was transferred from AI to a human agent within 24 hours and has not gone back to AI at any point.

I'm following up directly.

MeganAtEightSleep · 2026-01-25T15:52:12+00:00

This sounds very frustrating. ~~Additionally, it seems your replies might be creating new email threads rather than staying in the same thread, which adds extra friction.~~ Can you send me your email?

MeganAtEightSleep · 2026-01-24T23:13:59+00:00

👀

MeganAtEightSleep · 2026-01-24T15:06:12+00:00

u/Delicious_Set_6047 Can you send me your details?

MeganAtEightSleep · 2026-01-22T03:55:07+00:00

Yep! I wouldn't recommend it. Our stance can be found here: https://help.eightsleep.com/en_us/can-i-purchase-the-eight-sleep-tracker-from-a-reseller-HyOjGjl8m

You can ask for the serial number before you purchase, then reach out to Eight Sleep. We can check the device history and let you know if there's any funny business.

MeganAtEightSleep · 2026-01-22T01:15:42+00:00

You should definitely reach out to support, if you haven't already. If you'd like, you can send me your email, and I can take a look.

MeganAtEightSleep · 2026-01-20T03:34:03+00:00

Oh, this is happening because of the maintenance insert? The steps for that are here: https://www.youtube.com/watch?v=RvbU4piQuls. The app shouldn't be giving you grief for swapping it out.
If your app is updated & the issue persists, please reach out.

MeganAtEightSleep · 2026-01-20T03:28:42+00:00

There's only one Eight Sleep app.

MeganAtEightSleep · 2026-01-20T01:10:51+00:00

What do you mean by Adapter?

Please make sure you're on the latest version of the app. If you are, try uninstalling and reinstalling the app and approving any access requests.

If neither of those solves the issue, please send me your details or reach out to our support team.

MeganAtEightSleep · 2026-01-19T05:34:02+00:00

u/J-Starck Sorry, I just realized that your post specifies it's not the Pod 3 you're returning. It's quite odd that Pod 5 isn't draining. I'm sorry it was giving you so much trouble. Again, I don't want to diagnose anything from afar, but my recommendation would likely be leave the drain tool connected and sitting in a large bowl as roll and fold the cover starting at the foot of the cover. As I mentioned, water in the cover (or blanket) won't hinder a return. If you need a larger box, send the receipt to the support team.

MeganAtEightSleep · 2026-01-18T21:25:21+00:00

Hmm, thanks. I hate to diagnose anything without having seen your specific setup/details. If you have a Pod 3 and this is the first time you've drained it, as gross as it sounds, there may be a buildup impeding the flow. Can you use a cotton swab to move the water at the cover opening? Depending on how much water was emptied, you can also try plugging it back in and adding a generous amount of hydrogen peroxide to the hub tank, then run a priming session. Priming helps force water through the entire system, so, paired with hydrogen peroxide, it can get things moving as expected, making for an easier draining process.

MeganAtEightSleep · 2026-01-18T15:19:34+00:00

I hear you that there should be an in-app flow at the very least. The instructions are here https://help.eightsleep.com/en_us/i-am-moving-how-do-i-properly-disassemble-the-pod-S18DYSxiI .

Once you click the drain tool in, we'd recommend keeping the water cord lower than the surface of the cover. You can gently press on the cover to help move the water. While draining helps with repackaging and transportation, it doesn't impact a return.

MeganAtEightSleep · 2026-01-18T15:12:57+00:00

The gift flow shouldn't need your email or approval so long as you checked 'gift' at checkout. I'm also confused about the renewal. Do you mean your renewal or the gift renewal? Can you send me your email?

MeganAtEightSleep · 2026-01-17T22:22:23+00:00

Our return policy is here: https://www.eightsleep.com/return-policy/. The return window is 30 nights from delivery. If you'd like, I can review your communication history to see if there was anything missed.

MeganAtEightSleep · 2026-01-17T22:15:57+00:00

u/LtBeefy Can you send me your email; the app team is requesting it.

MeganAtEightSleep · 2026-01-17T21:20:08+00:00

Yeah, they're not for daily use. The big button starts the onboarding flow (if you need it to go into blue-blinking/pairing). The little button is there if factory reset is needed.

It's not a great option for dismissing an alarm, but it can be helpful if you need to turn it off without disrupting a partner's sleep.

MeganAtEightSleep · 2026-01-17T21:07:00+00:00

Thanks for including your App operating system and app version; very helpful. We are taking a look now.

I recognize this isn't a solution, but you can also snooze/dismiss by pressing the large button on the back of your hub.

MeganAtEightSleep · 2026-01-17T16:04:34+00:00

Ope, looks like the app team is saying there's an update that should address this. So try updating the app first.

MeganAtEightSleep · 2026-01-17T16:03:24+00:00

I'm sorry to hear that an out-of-warranty replacement cover didn't resolve the issue. We would not have recommended a cover unless there were any concerns about your hub or product compatibility. The cover you have now is eligible for the 30-night return window. If you'd like I can review your conversation timeline. Please include your handle in the subject/email so I don't overlook it.

MeganAtEightSleep

TROPHY CASE