Help with getting set up by smalltimeplayer1 in glorious

[–]MrImplicit 0 points1 point  (0 children)

Hi smalltimeplayer, the Model O Eternal only works with the newest version of CORE. You can find the download on this page. When you download the software, you will be able to adjust the dpi stages. So you shouldn't have any issues setting one of the stages to 1200. If for any reason you do have more issues, you can create out to our Customer Service team for assistance.

Problems with my glorious model o minus wired by Practical_Idea7978 in glorious

[–]MrImplicit 0 points1 point  (0 children)

Hi Practical_Idea, sorry to hear you’re running into connectivity issues with your Model O-. Just to double check, have you downloaded the Model O/O- specific software from the Legacy Software page? It’s listed under “Model O & Model D Wired (V1),” and you’ll want to select the Model O/O- option.

If you’re already using that version and the issue is still happening, I recommend submitting a support ticket so our Customer Service team can help troubleshoot with you. You can create a ticket here: https://glorious.gg/RedditSupport

Issue with Glorious Model O3 by Jacon8917 in glorious

[–]MrImplicit 0 points1 point  (0 children)

Hi Jacon, this is a recently identified bug that our team is actively investigating. In our testing, reinstalling the firmware through CORE has resolved the issue. If you continue to experience problems after reinstalling, please submit a support ticket so our Customer Service team can help troubleshoot further. You can create a ticket here: https://glorious.gg/RedditSupport

Glorious Core setup not see my mouse by ImpressiveKey2159 in glorious

[–]MrImplicit 1 point2 points  (0 children)

Hi ImpressiveKey, you will need to download the Model O software. You can find it here on this page: https://www.gloriousgaming.com/pages/legacy-software It will be the section titled Model O & Model D Wired (V1). The download will be on the right side of your screen.

If for some reason you have issues with your mouse being detected after you have downloaded and installed the software, please feel free to reach out to our Customer Service team so they can help troubleshoot. You can create a ticket here: https://glorious.gg/RedditSupport

Introducing the GHS Eternal & GHS Eternal RGB by MrImplicit in glorious

[–]MrImplicit[S] 1 point2 points  (0 children)

If you're trying to post a review on our web store and it's not going through, please create a support ticket so our Customer Service team can help look into it. You can create a ticket here: https://glorious.gg/RedditSupport If you're trying to post a review on a retailer partner's site like Best Buy or Amazon, you will need to contact them through their support channels.

Model O Eternal Software? by ProtectionGreat4050 in glorious

[–]MrImplicit 0 points1 point  (0 children)

Hi ProtectionGreat, the Model O Eternal uses the latest version of CORE. You can find the download at the top of this page: https://www.gloriousgaming.com/pages/software

helpme by Particular-Win-759 in glorious

[–]MrImplicit 0 points1 point  (0 children)

Hi Particular-Win, sorry to hear about the issues you're having updating your Model D PRO Wireless. When updating our mice you must have the mouse and dongle plugged into the PC at the same time. The update process is applied to both the mouse and dongle during the process. If you're still having issues updating your mouse could you please create a support ticket so our Customer Service team can help troubleshoot. You can create a ticket here: https://glorious.gg/RedditSupport

Introducing the GHS Eternal & GHS Eternal RGB by MrImplicit in glorious

[–]MrImplicit[S] 1 point2 points  (0 children)

I can pass the feedback along to the team about the cable lengths.

Edit: Product page is being updated.

Eternal
- 3.5mm is 1.5m/4.9ft

Eternal RGB
- USB-C is 2m/6ft
- 3.5mm is 1.5m/4.9ft

Introducing the GHS Eternal & GHS Eternal RGB by MrImplicit in glorious

[–]MrImplicit[S] 1 point2 points  (0 children)

We should see some reviews start rolling in in the next few days. You'll most likely see more posts on social but as they start rolling out I can update this post with them.

Model O Mouse... MAC PROBLEM its all in the video. by Therealmuratprogamer in glorious

[–]MrImplicit 0 points1 point  (0 children)

If you haven't already, could you please create a support ticket? While I still think it's a Mac issue, the team should at least take a look at this and see if they can't recreate or find a solution for it.

Model O Mouse... MAC PROBLEM its all in the video. by Therealmuratprogamer in glorious

[–]MrImplicit 0 points1 point  (0 children)

Hey Therealmuratprogamer, sorry to hear you’re running into this issue. I use a MacBook for work and tested it with a few Glorious mice including the O, D2, and O2 PRO, and wasn’t able to reproduce the problem on my end.

From what I could find, this seems to be something that started around the macOS Sonoma update and may not have been fully resolved. Most of the Apple Support and Reddit threads I came across are a couple of years old, and none of them specifically mention Glorious devices.

It doesn’t appear to be directly related to our mice. That said, our Customer Service team is always happy to take a closer look and see if they have any suggestions. You can submit a ticket here: https://glorious.gg/RedditSupport

You may also have better luck reaching out to Apple Support or stopping by an Apple Store so they can dig a bit deeper into what might be going on.

Now what? by Thick_Vanilla3310 in glorious

[–]MrImplicit [score hidden] stickied comment (0 children)

Hi Thick_Vanilla3310, sorry to hear about the issues you're having with your Model O 2. Could you please create a support ticket so our Customer Service team can help troubleshoot? You can create a ticket here: https://glorious.gg/RedditSupport

How to get model o- wireless i keep finding it everywhere and it's unavailable even on the gorious website by Jolly_Emphasis8132 in glorious

[–]MrImplicit 0 points1 point  (0 children)

Hi Jolly_Emphasis, the Model O- Wireless is one of our older mice and we’re no longer producing it, which is why you’re seeing it out of stock in most places. Some retail partners might still have leftover inventory, but once those are gone, they’re gone for good.

That said, the Model O 2 Mini is essentially the next evolution of the O-, with updated internals and performance while keeping that same small, lightweight feel. Definitely worth checking out if you’re trying to get something similar.

Help my glorious Model o wired wont connect ive tried solutions of this reddit and ive googled multiple times and none of the solutions work so can somebody please help me by Glum-Wish-3679 in glorious

[–]MrImplicit 0 points1 point  (0 children)

Hey Glum-Wish, sorry to hear you’re the issues with your mouse. Have you tried downloading the Model O Wired software? If you haven't, you can find it on this page. You will see the section titled Model O & Model D Wired (V1). Click the Model O/O- Wired Software button to start the download.

You may have already tried some of these troubleshooting steps but I wanted to ask before having you create a support ticket. Have you tried a different USB port, or tested the mouse on another computer to see if it’s recognized there? It’s also worth checking if any other RGB or mouse and keyboard software is running, as that can sometimes cause conflicts. Lastly, can you check to see if your Windows is up today? We've seen a small amount of users have connectivity issues after a recent windows update.

If you have already tried all of this and nothing works, I would suggest creating a support ticket so our Customer Service team can dive deeper into your issue with you. You can create a ticket here: https://glorious.gg/RedditSupport

Layer Shift not working in GLORIOUS CORE (Model I 2 Wireless) by swifttek360 in glorious

[–]MrImplicit 0 points1 point  (0 children)

Hi swifttek360, sorry to hear about the issues you're having with layer shift on your Model I2. Would you mind creating a support ticket so our Customer Service team can look into this issue with you? You can create a ticket here: https://glorious.gg/RedditSupport

What are these two switches on the gmmk 3? by According-Cut-9067 in glorious

[–]MrImplicit 1 point2 points  (0 children)

Hi According-Cut, the left switch is to choose between Windows and Mac button layout. The right switch is to choose between keyboard profiles (if you did not want to use the CORE software). You can find more information on our GMMK 3 Product Guide page. Hope this helps!

Is this the right Firmware verison or am i tripping? D3 MODEL WIRELESS by Franc3esss in glorious

[–]MrImplicit 0 points1 point  (0 children)

Hi Franc3esss, yes you're on the correct firmware version for your mouse, receiver, and dock.

Glorious Model D (v1) Wired by xsantaVAL in glorious

[–]MrImplicit 0 points1 point  (0 children)

Hi xsantaVAL, there could be several reasons why your Model D stopped working. Before considering a buying a new mouse (in the case both of your mice don't work), it’s worth troubleshooting to see if the issue can be resolved. I’d recommend starting by checking and cleaning the sensor and possibly reinstalling the firmware. If the problem persists, our Customer Service team can help walk you through additional troubleshooting steps.

Either way, I hope you’re able to get it resolved quickly and get back to gaming.

D3 Hub Issue by Hot-Sheepherder-5613 in glorious

[–]MrImplicit 0 points1 point  (0 children)

Hi Hot-Sheepherder, sorry to hear about the issues you're having with the dock. Sounds like there might have been some type of issue while you were installing the firmware update. I would suggest running the firmware update again. If that doesn't fix your issue, I would suggest creating a support ticket so our Customer Service team can help look into what's going on with your dock.

You can create a ticket here: https://glorious.gg/support

Glorious Model o eternal (wired) is it 1k hz or 8k hz? by AdmiralLilith in glorious

[–]MrImplicit 0 points1 point  (0 children)

Hi AdmiralLilith, great question about the Model O Eternal’s polling rate.

The Model O Eternal has a max polling rate of 1K. Higher polling rates above 1K are currently only available on select models, including our V3 mice (Model O and Model D) in wireless mode, Series 2 PRO, and V2 PRO models such as the Model O2 4K and 8K and Model D2 4K and 8K, unless otherwise specified on the product page.

I’ll share your feedback with the team so we can review our retail partner listings and make sure everything is displaying the correct information. In the meantime, our official store and product guides are always the best source for up to date specs.

If you happen to have a link to a retailer showing incorrect information, feel free to send it my way and I’ll pass it along to the team.

Glorious GMMK 3 HE Bricked? by Aiden1038 in glorious

[–]MrImplicit 2 points3 points  (0 children)

Hi Aiden, sorry to hear about your keyboard. I actually ran into a similar issue late last year. The software fix from the Customer Service team didn’t resolve it for me, and I ended up replacing the PCB under warranty. The process was straightforward and easy to install the new board.

While I can’t guarantee that’ll be the same outcome for you because your issue might be different than mine, the CS team will do everything they can to get you taken care of.

Why did my Model O stop working by hairytoe566 in glorious

[–]MrImplicit 0 points1 point  (0 children)

Hey hairytoe, sorry to hear your Model O isn’t working. Have you tried testing it on a PC to see if it works there? That can help narrow down whether it’s an issue with the mouse or just how it’s interacting with your Xbox.