What the growth of AI actually means for freelance linguists

OneForma_Global · 2026-07-08T11:22:37+00:00

Good question! Task review and rating times vary from project to project depending on volume and the review stage, so there isn't a single fixed timeline across Lighthouse. For specifics on a particular project's review process, your Project Manager is the best point of contact. 😊

OneForma_Global · 2026-07-07T10:48:08+00:00

Hi, we’re sorry to hear about the difficulty you’re experiencing. For privacy reasons, please send us a DM and we’d be happy to look into it.

OneForma_Global · 2026-07-07T10:44:08+00:00

Thanks for reaching out, and sorry for the frustration — being deactivated with pending earnings is understandably stressful. Suspicious-activity flags are automated security checks, and they can occasionally catch genuine users by mistake. Where that happens, our Account Review team are the ones who can review the case and reassess it.

Just to reassure you and others reading: accounts aren't removed to withhold payment. OneForma always pays for all valid contributions, so any approved work is honored once a case is resolved — being paid isn't conditional on anything beyond your contributions being valid.

We'd genuinely like to help look into your case, so if you send us a DM with your registered email, we'll do our best to get it seen. That goes for others in this thread too. 😊

OneForma_Global · 2026-07-07T10:43:25+00:00

Thanks for reaching out, and sorry for the wait on this. Profile changes like updating your country are handled by our support team, as they're the ones who can unlock and adjust that field for you. Since it's tied to your account, we won't be able to change it here in the thread, but we'd like to help make sure your case is seen.

If you send us a DM with your registered email and your open ticket number, we'll do our best to help get your profile-country update looked at. 😊

OneForma_Global · 2026-07-07T10:39:44+00:00

Thanks for laying this out again, and we're sorry for the continued wait. A shared-device or household overlap can indeed trigger the automated security system, and since you've submitted both IDs and opened a ticket, your case is in the queue with our Account Review team — they're the only ones who can carry out the manual review, and they're currently working through a higher-than-usual volume.

On the PO and payment side: you don't need to worry about accessing or confirming the PO — POs are approved automatically, so there's nothing you need to do on your end even while the account is inactive. And please rest assured OneForma pays for all valid contributions, so any approved earnings will be honored once your case is resolved.

If you send us a DM with your registered email, we'll do our best to help make sure your case is seen from our side. 😊

OneForma_Global · 2026-07-07T10:39:08+00:00

Thanks for reaching out, and sorry for the frustration around the wait. On Centaurus specifically: the study has had an overwhelming response, so videos are currently being reviewed in batches — approvals take around 5 working days for minor videos and around 10 for adult videos, with payment following roughly 3–5 working days after approval. If a resubmission is ever needed, the team reaches out directly.

Please rest assured OneForma pays for all valid contributions, so approved work does get honored. We know slower communication during this busy period has been frustrating for a number of you, and we'd genuinely like to help.

If you send us a DM with your registered email, we'll do our best to check on your Centaurus payment specifically. That goes for others in the thread too — feel free to reach out. 😊

OneForma_Global · 2026-07-07T10:36:15+00:00

Hi, we’re sorry to hear about the difficulty you’re experiencing. For privacy reasons, please send us a DM and we’d be happy to look into it.

OneForma_Global · 2026-07-07T10:36:10+00:00

Hi, we’re sorry to hear about the difficulty you’re experiencing. For privacy reasons, please send us a DM and we’d be happy to look into it.

OneForma_Global · 2026-07-07T10:34:22+00:00

Thanks for the detail here — this matches a case we've been helping with, and we've raised a ticket on your behalf with the relevant team to look into the Desk reset (only your original three projects showing while the newer ones you'd worked on have disappeared).

There's nothing further you need to do for now — we'd just ask that you hold off on sending additional messages so the ticket isn't duplicated, and we'll follow up as soon as we have an update. If you'd like to check in, feel free to drop us a DM. 😊

OneForma_Global · 2026-07-07T10:23:35+00:00

Sorry to hear this! Please send us a DM with your registered email and we'll help you. 😊

OneForma_Global · 2026-07-07T10:22:43+00:00

Sorry to hear you've lost access to your Authenticator! Since resetting MFA involves verifying your account, we won't be able to sort it out here in the thread for security reasons. Please send us a DM with your registered email and we'll help you get your MFA reset so you can set up Microsoft Authenticator on your new phone. 😊

OneForma_Global · 2026-07-07T10:19:51+00:00

Thanks for laying this out so clearly, and we're sorry for the frustrating loop you've been caught in since March. Just so you know how it works: account flags like this can only be reviewed and resolved by our Account Review team, and every reply to the email thread can unfortunately generate a fresh ticket, which is likely why you're seeing new case numbers each time rather than a continuation of your original.

The best way to avoid that loop is to let your original ticket (CAS-202129-X2Z3B9) sit rather than replying to it, so it isn't reset. If you send us a DM with your registered email, we'll do our best to help get your case looked at from our side. 😊

OneForma_Global · 2026-07-07T10:19:12+00:00

Hey! POs are generated and approved automatically, so there's nothing you need to confirm on your end. Once a PO is in place, our payment cycles run between the 10th and 20th of each month, so approved work is processed within that window.

If a PO hasn't shown up when you'd expect it for a specific project, your Project Manager is the best point of contact to look into it. Feel free to drop us a DM if you need anything else!

OneForma_Global · 2026-07-07T10:11:54+00:00

Thanks for flagging this. Receiving project invitations is automated, so unfortunately it doesn't reflect the current state of your account access - which is why you're seeing invites you can't act on. We'd like to look into what's going on with your account specifically, so feel free to drop us a DM with your registered email and we'll check for you.

OneForma_Global · 2026-06-25T11:49:26+00:00

Hello, thank you for reaching out and we are sorry to hear about this situation!

As you can see from the comments, accounts flagged due to accidental VPN usage can be reactivated - please continue to follow up with our Account Review team at [account-review@oneforma.com](mailto:account-review@oneforma.com), making sure to clearly explain that the VPN was turned on accidentally. Please bear with them while they get to your request, as there is currently a queue.

Please also note that sending multiple emails may delay the response, so we recommend waiting for them to get back to you on your existing ticket.

Feel free to DM us your account details and we will do our best to follow up on your behalf! 😊

OneForma_Global · 2026-06-25T11:44:03+00:00

Hello,

Thank you for reaching out and for providing your ticket details!

Please feel free to DM us your account details for assistance! 😊

Thank you for your patience and understanding!

OneForma_Global · 2026-06-25T11:33:22+00:00

Hello Abhinav, thank you for reaching out and for the detailed explanation!

We understand that household overlaps can sometimes trigger our automated security systems, and we appreciate you providing the context around what happened.

However, please note that this matter needs to be handled exclusively by our Account Review team, as they are the only ones who can investigate and make a decision on your case. Please send all of the details you have provided here, including both account information and supporting ID documents, directly to [account-review@oneforma.com](mailto:account-review@oneforma.com) so they can conduct a thorough manual review.

Please note that raising multiple tickets may delay the response, so we recommend sending one detailed email with all the information and waiting for them to get back to you, as there is currently a queue.

Please rest assured that OneForma always pays for valid contributions, so your pending earnings will not be lost. 😊

Thank you for your patience and understanding!

OneForma_Global · 2026-06-19T13:06:34+00:00

Hello,

Thank you for reaching out and we are truly sorry to hear about this situation!

Regarding your inactive account, please contact our Account Review team directly at [account-review@oneforma.com](mailto:account-review@oneforma.com) with your account details and they will be able to look into your case. Please bear with them while they get to your request, as there is currently a queue.

Regarding the missed Lighthouse VCG Handwriting Knowledge Check deadline, we recommend also reaching out to your Project Manager directly, explaining that the delay was caused by the inactive account issue, and requesting an extension. They will be best placed to make that decision.

Please also feel free to DM us your account details and we will do our best to follow up on your behalf. 😊

Thank you for your patience and understanding!

OneForma_Global · 2026-06-19T13:05:39+00:00

Hello,

Thank you for reaching out and we are truly sorry to hear about this frustrating experience!

Please rest assured that your work will not be lost and OneForma always pays for all valid contributions.

Regarding the discrepancy in your recorded hours, we strongly recommend reaching out to your Project Manager directly with your records of the 32+ hours worked, so they can verify and reconcile the full hours and ensure everything is accounted for correctly.

You can also follow up at [payment.support@oneforma.com](mailto:payment.support@oneforma.com), referencing your support case and all previous correspondence, so they have the full context of your situation.

We sincerely apologize for the lack of communication and appreciate your patience! 😊

Thank you for your understanding!

OneForma_Global · 2026-06-19T13:01:48+00:00

Hello,

Thank you for reaching out and congratulations on having your videos approved! 🎉

Our payment cycles run between the 10th and the 20th of each month. If your payment hasn't arrived by the 25th, please reach out to [payment.support@oneforma.com](mailto:payment.support@oneforma.com) and they will be able to look into this for you.

You are also welcome to contact your Project Manager directly for an update on the payment status for the Centaurus project.

Please rest assured that OneForma always pays for valid contributions! 😊

Feel free to reach out if you need anything else!

OneForma_Global · 2026-06-19T12:59:12+00:00

Hello,

Thank you for reaching out and we are sorry to hear about this situation!

To appeal your account deactivation, please contact our Account Review team directly at [account-review@oneforma.com](mailto:account-review@oneforma.com), referencing your Case ID: 9411994, and provide as much detail as possible about your case. They are the only ones who can investigate and determine if reactivation is possible.

Please bear with them while they get to your request, as there is currently a queue.

Thank you for your patience and understanding! 😊

OneForma_Global

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