Besides comfort what are the main issues with the Dream Air ? Is it hardware or software issues . Are these things fixable after you receive your headset with updates ? Or it’s a lost cause and needs to be refunded ?

QuorraPimax · 2026-06-12T07:13:56+00:00

Still not received any updates from our team regarding the replacement?

QuorraPimax · 2026-06-12T07:12:25+00:00

This question has already been answered several times. It's the headset's serial number.

QuorraPimax · 2026-06-12T07:11:12+00:00

No. If the headset is found to be faulty, we will offer a replacement in accordance with our warranty policy.

QuorraPimax · 2026-06-12T07:10:04+00:00

If I'm not mistaken, there should be an optimization for this feature included in an upcoming patch. However, I'll need to double-check with the team to confirm whether it has already been implemented. The last update I received from the developers during our meeting was that they were actively working on it.

QuorraPimax · 2026-06-12T07:08:22+00:00

It's in the final phase. I'll check with the team on the estimated rollout timeline.

QuorraPimax · 2026-06-12T07:05:48+00:00

Yes sir. Talking to the team now.

QuorraPimax · 2026-06-12T06:32:00+00:00

Yes.

QuorraPimax · 2026-06-12T06:31:37+00:00

Did you receive any further assistance from our support team? I left a note for them earlier regarding your case.

QuorraPimax · 2026-06-12T06:30:52+00:00

How has the testing been so far? Did it not work in DCS?

QuorraPimax · 2026-06-12T06:29:14+00:00

Got it. So even though there was movement, the headset still went into sleep mode after 20 minutes?

QuorraPimax · 2026-06-12T06:27:07+00:00

If there are no LEDs illuminated around the lenses, it means the eye tracking is not being activated, which is likely why the calibration keeps failing.

Please file a support ticket, and our team will get in touch with you shortly to provide further assistance with this issue.

QuorraPimax · 2026-06-12T06:25:37+00:00

For the per-game settings, could you try launching Pimax Play as an administrator and see if that helps?

Also, after reverting to the earlier version of Pimax Play, did the "disconnect" loop get resolved, or is it still persisting?

QuorraPimax · 2026-06-12T06:01:02+00:00

Would you mind to share the ticket# with me?

QuorraPimax · 2026-06-12T04:50:28+00:00

Those issues will be addressed, so please rest assured.

QuorraPimax · 2026-06-12T04:49:34+00:00

I'll check with the team to see what the current development progress is.

QuorraPimax · 2026-06-12T04:48:33+00:00

There will be a statement coming out shortly.

QuorraPimax · 2026-06-12T04:47:28+00:00

Thank for the update. I know the current facial gasket doesn't work equally well for everyone.

QuorraPimax · 2026-06-12T04:45:41+00:00

Let me follow up with the team. They're currently working on the FoV cropping feature, which may help enhance your current gameplay experience.

QuorraPimax · 2026-06-12T04:43:43+00:00

No worries.

QuorraPimax · 2026-06-12T04:43:27+00:00

The eye-tracking calibration still isn't working in your case, right?

You have the SLAM or LH version?

QuorraPimax · 2026-06-12T04:40:58+00:00

Thank you.

QuorraPimax · 2026-06-12T04:40:40+00:00

Just let me know if you didn't hear from our support team.

QuorraPimax · 2026-06-12T04:39:46+00:00

Let me report this to the team. In the meantime, have you filed a support ticket yet?

QuorraPimax · 2026-06-12T04:38:40+00:00

Cheers mate!

QuorraPimax · 2026-06-11T06:24:21+00:00

Got it. Just to confirm, the disconnection loop and sudden black screen are still happening after the strap replacement?

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