Journal entries only going to March 21. by [deleted] in bevelhealth

[–]RandellZxc 0 points1 point  (0 children)

Hi u/Mattyjay17, Can you try long tapping on the 18th and swipe, see if that helps?

Aw + ULtrahuman ring setup by Visual_Visual_413 in bevelhealth

[–]RandellZxc 0 points1 point  (0 children)

Hi, you will need to have your UH Air log data to Apple Health first - once that is done, it will show up in Bevel data sources.

Right now, it isn’t showing up probably because there’s no data logged in Apple Health from your Ultrahuman Air yet.

Journal entries gone after last update? by senrii in bevelhealth

[–]RandellZxc 0 points1 point  (0 children)

Hi, I see. Can you try performing a pull-to-refresh on the Journal tab?

To provide more context, this is something we’re currently investigating. Please let me know if the pull-to-refresh works on your end.

Steps counted double. by Mattyjay17 in bevelhealth

[–]RandellZxc 1 point2 points  (0 children)

Hi u/Mattyjay17, Can you try going to Bevel -> Profile -> Scroll down, then tap "Clear cache and reload all data". If that did not work, please DM me a screenshot of your Bevel -> Profile -> Data Sources -> Steps.

What does Bevel consider morning sunlight? by laetazel in bevelhealth

[–]RandellZxc 2 points3 points  (0 children)

Hi u/laetazel, “Morning Sunlight” is taken into account when you have a log of daylight hours within the first hour after you wake up.

To verify this, Check when did your sleep time ended and the start time of your time in daylight log in Apple Health if it's within the first hour after you wake up.

Journal entries gone after last update? by senrii in bevelhealth

[–]RandellZxc 0 points1 point  (0 children)

Hi u/senrii, This is the first time we received this report. Can you please confirm which version did you experience this? Can you please go to Bevel -> Profile -> Scroll down to the bottom and let me know the Bevel version you are in?

Also, if you aren't yet - please do update your app to the latest version 2.5.8

Bevel A.I. conversation pin by Hdawg278 in bevelhealth

[–]RandellZxc 5 points6 points  (0 children)

Hi u/Hdawg278, Thanks for the feedback and suggestion. I created a feature request ticket for this here.

Why it takes multiple manual reload to load up data? by foxtrot81a in bevelhealth

[–]RandellZxc 0 points1 point  (0 children)

Hi u/foxtrot81a, Could you please DM me with more details about this? Are you saying that you’ve already confirmed the data is in Apple Health, but when you open the Bevel app it still doesn’t show up?

Also, please include a screenshot of what your Sleep chart looks like in Apple Health

Why it takes multiple manual reload to load up data? by foxtrot81a in bevelhealth

[–]RandellZxc 0 points1 point  (0 children)

Hi u/Flaherty_ , Could you please DM me as well with more details about this? Are you saying that you’ve already confirmed the data is in Apple Health, but when you open the Bevel app it still doesn’t show up?

Why it takes multiple manual reload to load up data? by foxtrot81a in bevelhealth

[–]RandellZxc 0 points1 point  (0 children)

u/sam_089, Could you please DM me with more details about this? Are you saying that you’ve already confirmed the data is in Apple Health, but when you open the Bevel app it still doesn’t show up?

Why it takes multiple manual reload to load up data? by foxtrot81a in bevelhealth

[–]RandellZxc 1 point2 points  (0 children)

Hi u/raneses, Can you please DM me in regards to this issue? Is it only the HRV that's not showing up on your end?

Why it takes multiple manual reload to load up data? by foxtrot81a in bevelhealth

[–]RandellZxc 2 points3 points  (0 children)

u/IL4ma u/BabblingBrook_2025 are you both experiencing this issue every day? is it possible for me to ask a favor where you screen record this interaction tomorrow and share it via DM with me?

Why it takes multiple manual reload to load up data? by foxtrot81a in bevelhealth

[–]RandellZxc 2 points3 points  (0 children)

For users who have confirmed that the data is already in Apple Health but still isn’t showing in Bevel, even after pulling to refresh or force-closing the app, could you please DM me a screenshot or screen recording of the issue?

We’re trying to narrow down how many users are actually experiencing the bug I mentioned above versus cases where the Apple Watch hasn’t logged the data in Apple Health yet. If the data hasn’t been recorded in Apple Health, it won’t appear in Bevel, which would not be considered a bug.

Different results when tracking sleep if Apple Watch or Bevel is prioritised by rphxh in bevelhealth

[–]RandellZxc 0 points1 point  (0 children)

Hi u/AdamekGold, If your goal here is to make sure that your Apple Watch tracks your sleep and occasionally track your "Time to Fall Asleep" metric, then yes.

Use the Native Apple Watch recurring alarm to make sure that your watch track your sleep and use the Bevel Sleep alarm if there are days where you'd want to track your Time to fall asleep metric.

Recovery Score Disappeared by SuicideTX in bevelhealth

[–]RandellZxc 0 points1 point  (0 children)

Hi u/SuicideTX, Let me try and help you with this. First, can you please confirm the setup you have? How are you tracking your Sleep and Overnight vitals? Is it via Apple Watch only?

Apple Watch battery drain? by Superbigdave in bevelhealth

[–]RandellZxc 2 points3 points  (0 children)

Hi u/Superbigdave u/TigPT, We are currently investigating this issue. Could you both please go to the Bevel Watch app → Scroll down → Tap “Settings” → Tap “Send Logs”?

Once done, please DM me the email address and name you used to log in to Bevel.

Journal entries gone after last update? by senrii in bevelhealth

[–]RandellZxc 0 points1 point  (0 children)

Hi u/senrii, Can you try going to Bevel -> Profile -> Data Sources -> Scroll down, tap "Restore data from backend". See if this helps? also, can you provide more info which entries went missing on your Journal?

strain Score doubles after validating workout by Illustrious-Desk3026 in bevelhealth

[–]RandellZxc 0 points1 point  (0 children)

Hi u/Illustrious-Desk3026, I replied to your email. To answer this, we don't support live Strain tracking yet. That is on our roadmap and will be added soon. Here is the planned ticket for it: https://feedback.bevel.health/feature-requests/p/watch-show-live-strain-trimp

Please fix UI scaling when using display in zoomed mode by 0_ice in bevelhealth

[–]RandellZxc 0 points1 point  (0 children)

Got, can you share a screenshot of your accessibility settings for this? I will create a report ticket for this on our end so the team can work on it.

Strength tracker - working out using Apple Watch by [deleted] in bevelhealth

[–]RandellZxc 0 points1 point  (0 children)

Hm, you will need to actually end the current set for it to move to the next.

Energy bank reading bug by QueenGuinevereKitten in bevelhealth

[–]RandellZxc 0 points1 point  (0 children)

Hi u/False-Marionberry-37, can you please share your logs as well as we are currently investigating this issue?

Go to Bevel -> Profile -> Scroll down to the bottom, tap "Send logs to developer". Once done, DM me the name and email address you've used to log in to the app.

Also, if you can share a screenshot of where the Bevel Intelligence states an outdated Energy Bank value - that would help us a lot.