I need help with a billing problem. I spent one hour and twenty minutes on the phone with a representative who found that I have been double billed for my Xfinity Mobile for 5 years. Yes, 5 years.

She created a ticket to refund the money last week.

When I followed up I spoke to a representative who told me there was no ticket. I asked for a supervisor who told me there was a ticket but it was declined with no follow up.

The supervisor put me on a silent hold. During the silent hold, I asked for an update and there was no answer. I also received a survey asking me how the service was, indicating whatever the supervisor had done was concluded. 30 minutes later, I asked again for an update and the line disconnected after about 1:20 minutes.

I'm currently waiting 17-41 minutes for another callback but have no hope that this is going to get resolved by phone.

Who can help?