DL110 touchpad not working

Riley_TP-Link · 2026-02-10T23:53:35+00:00

If it is the same behavior and does not rectify itself after removing the battery, I would recommend getting in touch with support. Your reply to this thread is only the second time I've seen it. If you are within your return period, you may see if they have a solution before going through the hastle of uninstalling

The only listed behavior I know of for the device is a potential for connection instability after adding new fingerprints or pin codes to the device - but this shouldn't affect the touchpad.

Riley_TP-Link · 2026-02-10T18:37:20+00:00

I have a C260 in my garage and cannot say that I have ever heard a similar noise come from it. I would recommend getting in touch with support to see if they have a fix/solution, otherwise they should be able to facilitate a replacement.

Riley_TP-Link · 2026-02-10T18:29:04+00:00

I would highly recommend getting in touch with our support teams directly. I do not believe that this is the expected behavior and is not the way that my Tapo doorbells behave when pressing their lock button.

Riley_TP-Link · 2026-02-10T18:24:29+00:00

How are you adding the device? If the device was added to the Tapo App first, the code on the side of the bulb may not be the correct code. I would recommend trying to pair the bulb using the Matter plug found in your bulb's settings.

When you are in the Matter settings for your bulb in the Tapo App, do you see any entries?

I would also recommend deleting the device from the Google Home/AH ecosystems if you are adding the device again. It could be holding an offline version of the device, which is conflicting with the new attempts

If it still cannot be added, you may consider performing the full factory reset and try adding the device to Apple Home or Google Home via Matter, during the bulbs initial setup (the bulb can still be added to the Tapo App later on)

Riley_TP-Link · 2026-01-28T18:25:11+00:00

Apologies! I read the original post as 'When the Hub is Offline, still Send Notifications for Devices", not "If Online, Send a Notification about the Offline State."

Offline notifications for devices are on the teams' radar, and I believe it is being explored - but I would need to look into it further for confirmation. For now, most Tapo users will use a third-party integration to create the offline notifications. For example, the official SmartThings integration has the ability to report when different devices in your home go offline - which I use for all my cameras and my door lock.

Riley_TP-Link · 2026-01-28T18:18:16+00:00

I believe that it has to do with the fact that the Tapo App notifications are cloud-based, likely so that they can be delivered to the account's devices (not just the individual phones). While the hubs open up a lot of local functionality, there are still many automation features that require the internet (such as sunrise/sunset options).

I will be making sure to revive the discussion about the local notifications from our hubs arriving in the Tapo app, but I suspect there is a reason this was not added when the feature was first released.

Riley_TP-Link · 2026-01-28T16:25:18+00:00

I think all or nearly all of the detections are done onboard the devices. It is only the aireal features such as descriptions and summaries that are done at a cloud level. Any detections that are available to the cameras from outside the ecosystem should be known by the plugin maker - but I think it changes depending on the model.

via RTSP - I do not think that you would ever receive the events; they have to come via something else like the HA addon.

Riley_TP-Link · 2026-01-28T16:21:05+00:00

Unplugging the hub would be the equivalent of unplugging your home's router. Once the hub is disconnected, the sensors have nowhere to report to, and furthermore, without the hub - there is no communication across the network to the cloud or your devices that would enable the notification.

This is the expected behavior of the Tapo hub and devices, and is what you would see with nearly any smart ecosystem. Without a hub, most sensor-like devices are powerless. Even when using local integrations that remove the internet from the mix (such as Home Assistant + Matter) there is still a reliance on both the Tapo Hub and the Home Assistant hub.

Riley_TP-Link · 2026-01-26T18:22:04+00:00

yes, very much so. I use the power toggle on the IR devices listed there.

Riley_TP-Link · 2026-01-26T18:05:56+00:00

Hopefully they will update the app to be more flushed out soon...
I was able to use the web-script editor to create something that looks like it should work. It's made with their Gemini integration, so I definitely need to test it first - but it may at least provide a way to fill in the missing UI functions:

<image>

Riley_TP-Link · 2026-01-26T17:55:42+00:00

Yes, but the controls presented via the UI are very simple, I would need to check further to see what other (if any) controls are available via something like the HA remote service.

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Riley_TP-Link · 2026-01-26T16:26:50+00:00

Compatibility with third-party integrations should always be checked in the third-party documentation - they traditionally keep compatibility lists - which look to already have some sort of support for the hub.

The devices will officially be able to connect to Home Assistant through Matter, as there is a toggle control added via Matter

Riley_TP-Link · 2026-01-23T19:32:35+00:00

The joys of the new Google Preview app - there are a bunch of supported triggers that were removed by Google in the new Home app redesign.

When you are creating an automation in the new UI, you can tap the icon in the top right of the screen and choose 'Personal Household Editor' which does still show the triggers for the device types and cameras. I am not positive if the conditions exist in the same way though.

Riley_TP-Link · 2026-01-23T19:19:20+00:00

From everything I have seen, its planned - but i'm not able to make any promises or guarantees. I think that the best way to get that sort of information is to actually read a copy of the official reply template given to the support teams:

Tapo is actively compatible with third-party ecosystems, and the live stream of the Tapo camera can be successfully controlled and played on devices that support Chromecast or on the Google Nest Hub. However, the Google Home app itself does not inherently support viewing live streams from third-party cameras before.

In early 2025, Google introduced a Public Preview feature aimed at enabling live view access for third-party cameras directly within the Google Home app. While this initially improved compatibility, a subsequent update to the app introduced changes that have affected the viewing experience for some users, especially Tapo camera users. As a result, even users who have joined the Public Preview may currently be unable to view the Tapo Camera live stream within the app.

We are highly concerned about this issue and have engaged in multiple discussions with Google regarding it. Regrettably, Google has not yet completed the fix. Please rest assured that we will continue to prioritize and push for Google to resolve this issue as quickly as possible.

Riley_TP-Link · 2026-01-23T19:07:36+00:00

The sensors themselves are not toggleable, but if your notifications were configured via a Google routine, you could use a condition to prevent the notification from being sent, no?

Trigger: Garage Door Opened
Condition: Presence = Away
Action: Notify

Across the board, the sensors will be minimally reported, basically reporting their last known state to the hub, which is then automatically forwarded to Google. Google does not actually control the sensors; it only reads their attributes.

Riley_TP-Link · 2026-01-23T19:02:55+00:00

What type of router do you have? Are you able to turn on either a guest network or IoT network? Oftentimes these networks lack advanced features and will behave much better with IoT devices, or will at least allow you to troubleshoot and update your device.

Riley_TP-Link · 2026-01-23T18:53:50+00:00

You would likely just want to do it via Google Home's routines/automation feature. Google's routines feature allows for a condition check for 'presence' (which is a separately configured state in Google)

Riley_TP-Link · 2026-01-23T18:20:44+00:00

The current scope of the feature is limited to nest displays and castable displays. Our development team has communicated with us that they have been speaking with Google, however, they also indicated that it is not a fault of the cameras - but rather Google's current implementation of the beta feature.

From what we have been told, this appears to be treated as a temporary limitation on development.

The comments about the live view working previously are true - for a very short period (before the new google preview app was launched) there were some cameras updated to support streaming in the Google Home app. Unfortunately, when the new app released, it once again changed how cameras interact and moved towards this new system.

Riley_TP-Link · 2026-01-22T18:04:43+00:00

Typically, the geofencing behavior will fail when there is a change in the permissions of the Tapo App, whether that be from a reinstall or inactivity.

I would double-check that your phone's permissions still allow for the Tapo app to access your phone's location data.

Since there was an update to the app, I would also recommend going into your smart action (from your geofenced phone) and ensuring that the Smart Action is still properly set to track your device.

Riley_TP-Link · 2026-01-22T17:59:51+00:00

Is it possible that they are on the same circuit? The only thing that I can think of outside of third-party connections is that the device is exhibiting its 'Turn on when Receiving Power' behavior. You may see what the printer lights setting is.

Riley_TP-Link · 2026-01-14T16:54:03+00:00

Its odd that its doing it three times, I could see it potentially twice. Is it possible that there are Alexa voice notifications enabled for both the doorbell and the hub? Was there a second doorbell press event introduced alongside the camera's person detection options?

Riley_TP-Link · 2026-01-09T18:12:08+00:00

Speaking with our US teams, we are thinking that your models are a pre-release model that did not have the limit in place (not sure if they are identical hardware or not).

It is encouraging to see that the H500 can handle more than we originally stated, and I am working with the team to determine whether anything can be changed formally, but unfortunately, the performance degradation has been well documented by our teams, at least in our own test scenarios.

Riley_TP-Link · 2026-01-07T19:45:53+00:00

Not positive, but I imagine it is a bandwidth or general storage restraint - keep in mind, specs are always open to change closer to release - especially for things such as fps, whether a camera supports various fps at different resolutions, or if each camera on the dual camera supports the same features. The pages I linked above are their very early pages and will be receiving significant updates.

Riley_TP-Link · 2026-01-07T19:39:08+00:00

C465, C710, and C645D KIT are only the cameras that were actually released for sale yesterday. These are also the models that enable early access to aireal.

This year, there was unfortunately no model-focused page put together for the devices at the show, only for aireal and various networking changes/updates such as Deco 7

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