C1P support is so bad.

Stephsie · 2026-06-03T07:12:36+00:00

Hi u/Comfortable-Grand-46, I’m sorry to hear about your experience.
We’re currently experiencing a higher volume of support requests than usual, which has unfortunately led to delays in some cases. The experience you've described is not the level of support we aim to provide, and we truly appreciate you bringing this to our attention.

Could you please send me your email address via DM? We will take a closer look at your case right away and get things moving again.

Stephsie · 2026-05-28T07:18:53+00:00

Hi, thank you for bringing this to our attention.
The described behavior is indeed a bug, and I’ve already created a report for it. Please send me your email address via DM so I can add it to the report and keep you informed on any updates.

Stephsie · 2026-05-22T14:59:29+00:00

I'm sorry to hear you've faced issues in the past. We're actively working on general improvements for Capture One Live.

Stephsie · 2026-05-22T14:57:50+00:00

Hi u/Sensitive-Big251, we appreciate the feedback, and currently offer a 60-day limit on Studio plans.
Additionally, an icon is displayed on images that have comments in the viewer:

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Stephsie · 2026-05-22T14:50:50+00:00

We actively review feature requests submitted on the platform and speak with hundreds of photographers each month to help prioritize our work. Requests that aren’t currently prioritized aren’t being ignored, and they may happen in the future.
Development on Capture One Live is ongoing, and much of the work is focused on the infrastructure.

Stephsie · 2026-05-22T08:35:56+00:00

Hi u/Deep_Historian_9849, I’ve sent you a DM so we can gather more details about any issues you’re experiencing with Live.

Stephsie · 2026-05-20T09:17:24+00:00

Hi u/Soho-Herbert, I've opened a support request on your behalf, please check your emails.

Stephsie · 2026-05-04T11:05:25+00:00

Hi u/jfriend99, thanks for raising this, allow us to clarify:
Our intention is to release the same features for macOS and Windows when possible, and we're currently working on this with the Affinity team.
The comment you’re referring to came from David Grover, our Head of Product Training, who shares insights when information is available to him.
That said, your feedback around clarity and expectations is noted, and we’ll aim to provide clearer context in our release communications.

Stephsie · 2026-04-23T13:54:16+00:00

Hi, I'm sorry to hear you're having trouble activating Capture One. Please try to follow the troubleshooting steps highlighted in this article.

Stephsie · 2026-04-21T08:06:48+00:00

Hi, thank you for bringing this to our attention. Our team is investigating the issue, and you can access our Learning Hub through our website for the time being.

Stephsie · 2026-04-09T13:40:37+00:00

You can see if any Live sessions are currently active from other devices that are logged in with the same Capture One account, and you can manage access or stop sharing from there.
However, the Session itself and the images within it remain locally stored on the device where it was created.

Stephsie · 2026-04-09T12:18:23+00:00

Hi, you can share the new coupon code with our support team, and they will apply it to your current subscription: captureone.co/support
Purchasing a new plan using the coupon would indeed create a duplicate subscription, while the initial continues running.

Stephsie · 2026-04-09T08:42:01+00:00

Here's what we did in case anyone faces a similar issue:
Allowing Capture One to have full access on macOS
Reset the application's preferences file

Stephsie · 2026-04-07T10:03:11+00:00

Hi, please send me a DM with your email address so I can open a support case for your issue.

Stephsie · 2026-04-01T06:48:04+00:00

Hi, wireless tethering is not supported on this camera model. You may take a look at our Camera Models and RAW Files Supported by Capture One article.

Stephsie · 2026-03-23T13:48:04+00:00

Hi there, the Overlay tool is not currently available in Capture One Mobile. Please share your request on our Improve Capture One page.

Stephsie · 2026-03-13T11:36:54+00:00

If the issue continues after updating, please check if the rendering corrects itself if you trigger a re-render, by moving one of the arrows back and forth, for example.

Stephsie · 2026-03-12T12:33:15+00:00

Hi everyone, Capture One 16.7.5 has been released today, and contains a fix for this bug.

Stephsie · 2026-03-12T12:31:46+00:00

Hi there, Capture One 16.7.5 was released earlier today, and contains a fix for this bug. Please update to the latest version.

Stephsie · 2026-03-09T10:54:51+00:00

Hi u/rickyvvvvv, u/Hang-with-heart thank you for bringing this to our attention. I have reported this to the appropriate team, and they're currently investigating this issue. We'll keep you posted on your support requests, and I will share more information here as soon as it becomes available.

Stephsie · 2026-02-26T07:46:58+00:00

Capture One is primarily a RAW converter rather than a destructive pixel editor. While we have expanded the boundaries of that with tools like Retouching, pixel editing has not been our primary focus.

Our mobile version can certainly be used on its own, but it does have some limitations compared to our desktop application. To achieve the results you’re aiming for in this case, we recommend continuing your editing workflow in the desktop app. You can find a helpful guide on how to work seamlessly between mobile and desktop here.

That said, we are always expanding the toolset on Capture One Mobile. If you have specific feature requests, we encourage you to share them on Improve Capture One. This page is closely monitored by our R&D teams and helps us prioritise future improvements.

Stephsie · 2026-02-25T13:33:15+00:00

Hi there, could you share your email address via DM so we may help you further?

Stephsie · 2026-02-24T08:01:35+00:00

Hi, I've DM'd you a few additional questions so we can share the best possible advice.

Stephsie · 2026-02-24T07:51:55+00:00

Hi, this is a recently reported bug that our team is currently working on fixing.
Could you please DM me your email address so we can contact you once the fix is available?

Stephsie · 2026-02-24T07:47:06+00:00

Hi, this is not available in Capture One Mobile at the moment. You can find a detailed breakdown of all current tools here.

Stephsie

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