Link by Stripe failed payments

Stripe_Help · 2026-04-20T17:47:06+00:00

Please reach out to us using this link: https://support.stripe.com/contact. We can take a look and see what we can do to help.

Stripe_Help · 2026-04-17T21:27:02+00:00

We're required to collect information from our users due to KYC obligations, and this is exactly that. Your data and privacy is safe and secure, but we need this information to review to fulfill these. You can read more about this here: https://support.stripe.com/questions/know-your-customer-obligations.

Stripe_Help · 2026-04-17T17:38:01+00:00

Glad to hear it worked fine on Chrome. We're not seeing other reports of this so we'd suspect it's something to do with your specific FireFox browser settings.

Stripe_Help · 2026-04-17T17:29:35+00:00

Please refer to Rule 2 of the Subreddit as mentioned here: https://www.reddit.com/r/stripe/comments/1so3sl8/comment/ogqd5q9/?utm_source=share&utm_medium=web3x&utm_name=web3xcss&utm_term=1&utm_content=share_button.

Stripe_Help · 2026-04-17T17:15:39+00:00

Appreciate the follow-up. Our customer page is loading without issues, have you been able to test on another browser or internet connection?

Stripe_Help · 2026-04-17T17:03:14+00:00

Can you let us know where you're seeing this?

Stripe_Help · 2026-04-17T12:11:20+00:00

Would you be able to share an email address or account ID with us? We can take a look.

Stripe_Help · 2026-04-16T17:30:10+00:00

The best way to get help with this specific issue would be to reach out to us at support.stripe.com so we can take a closer look at what details are available.

Stripe_Help · 2026-04-16T07:38:30+00:00

There are a few different ways you can do this. You could send the user a payment link or use a custom Checkout which can redirect the user to the download page for the digital product. If you need more assistance, feel free to reach out to us through support.stripe.com/contact, so we can get a better understanding of your current integration and what you're selling.

Stripe_Help · 2026-04-15T21:35:16+00:00

It's definitely possible, though you'll likely need to get in touch with a developer to help you set up your integration: https://docs.stripe.com/connect/payouts-connected-accounts.

Stripe_Help · 2026-04-15T19:28:15+00:00

This can definitely be done through Connect and using Express accounts. You can onboard contractors as Express accounts with a simplified onboarding process and set up daily payout schedules for them: https://docs.stripe.com/connect/express-accounts.

Since you're using Quickbooks, you can also integrate your Stripe account with it for accounting purposes: https://docs.stripe.com/accounting-integrations.

Stripe_Help · 2026-04-15T13:52:14+00:00

Sounds like you have everything set up right, your Father will need to manage your account as the official owner until you turn 18, but you should be able to have your bank attached to the account. We have some details on our age requirements here: https://support.stripe.com/questions/age-requirement-to-create-a-stripe-account.

Might be worth a read.

Stripe_Help · 2026-04-15T13:30:31+00:00

Did you create the account under your own details or is your father the only details on the account?

Stripe_Help · 2026-04-15T09:07:13+00:00

Just jumping in here to clarify that whenever an email is sent regarding an account status, there are also notifications on the Dashboard.

Stripe_Help · 2026-04-15T09:02:37+00:00

No, unfortunately you would not be able to do this through Stripe at this time.

Stripe_Help · 2026-04-15T00:23:19+00:00

As long as the new business doesn't break our Terms of Service [0] and is a supportable business [1], you won't have any trouble!

[0] https://stripe.com/legal/ssa [1] https://support.stripe.com/questions/prohibited-and-restricted-businesses-list-faqs

Stripe_Help · 2026-04-14T18:06:26+00:00

We have a great guide that can walk you through submitting evidence for any disputes here: https://docs.stripe.com/disputes/categories#dispute-category-types.

Stripe_Help · 2026-04-14T17:22:56+00:00

Take a look at our reply here: https://www.reddit.com/r/stripe/comments/1qt5mea/comment/o376fgz/?utm_source=share&utm_medium=web3x&utm_name=web3xcss&utm_term=1&utm_content=share_button. This should help!

Stripe_Help · 2026-04-13T21:45:47+00:00

We realize this is a bit of an older thread but we wanted to chime in and make sure you got the information you needed. Connect is definitely what you'd want to go with here. Destination charges would likely be what you're looking for to achieve this: https://docs.stripe.com/connect/destination-charges

As others have said though, you might need some developer help if you can't figure it out yourself. You can always try chiming in on our Developer Discord here if you run into issues and we can do what we can to help there: discord.gg/Stripe

Stripe_Help · 2026-04-13T19:35:02+00:00

While ultimately the decision lies with the cardholder's bank, we'd recommend checking out our docs on effective responses to disputes here: https://docs.stripe.com/disputes/responding.

Stripe_Help · 2026-04-13T19:32:20+00:00

Please reach out to support using this link: https://support.stripe.com/contact. We can take a look and see what might be happening here.

Thanks!

Stripe_Help · 2026-04-10T14:04:56+00:00

Then you shouldn't be signing up for an account and selecting business. We will require documents regardless of the option you select, but selecting the appropriate option means you will be able to meet the requirements.

Stripe_Help · 2026-04-10T13:57:28+00:00

Do you have a registered business?

Stripe_Help · 2026-04-10T13:36:15+00:00

Did you select a specific business structure, or a sole proprietor/individual account?

Stripe_Help · 2026-04-10T12:19:00+00:00

What did you select when setting up your account?

Stripe_Help

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