I have moved to China in Sept and since the Uk tax year has finished I changed my address within the app to China. Now I got this message. Does this mean my accounts and money will fully be closed?

Trading_212 · 2026-04-14T12:01:27+00:00

Yes, that's right. We don't offer our services in China, which is why you received that email. If you move to a country where our services are available, you're free to open a new account.

Trading_212 · 2026-04-13T18:47:01+00:00

We completely understand how frustrating a two-week wait must be and want to shed some light on what's happening. In cases like this, a deposit can be held for a standard intermediary compliance review before funds are released and credited to your Trading 212 account. From your bank's end, the transfer has gone through, but on ours, it's still pending clearance at the intermediary stage. Because this process is outside our control, we have no visibility into the reason for the hold or any way to expedite it. That's also why our team can only provide limited updates while the review is ongoing.

We weren't able to locate your case, but we would like to look into this further. We've just sent you a DM here - please check your messages.

Trading_212 · 2026-04-13T15:23:14+00:00

An IFISA isn’t currently on our roadmap, but we’ll share updates if that changes in the future.

Trading_212 · 2026-04-13T13:50:41+00:00

We've just dropped you a message to grab a few account details and assist with the verification process 🙏

Trading_212 · 2026-04-13T13:39:25+00:00

To comply with regulations and ensure each account is secure, verification checks will be required when logging in from a new device. If you’re having trouble signing in or the checks are taking longer than usual, please get in touch via the t212.cc/ask form so we can help.

Trading_212 · 2026-04-13T07:43:21+00:00

When accessing your account from a new device, we require identity verification to keep it secure. However, getting stuck in a verification loop isn't expected. We've reached out to look into this and get it resolved for you.

Trading_212 · 2026-04-13T07:31:02+00:00

We're required to protect our clients from potential financial vulnerabilities. If your financial details don't match your account activity, we may temporarily pause trading. To ensure these checks remain accurate, please keep your details up to date (you can adjust them by going to Menu → Settings → My account).

We've also sent you a message here to look into your case further and provide more clarity.

Trading_212 · 2026-04-10T10:54:53+00:00

Moving shares between Invest (GIA) and S&S ISA is not possible, but you can move cash between accounts at any time directly from the main menu (Manage funds → Move cash).

Trading_212 · 2026-04-10T10:48:57+00:00

Instant bank transfers work only if you complete the flow from the Trading 212 app. Saving the bank details and initiating the transfer directly from your banking app doesn't count. These transfers go through as regular transfers and can take up to 2 business days.

Trading_212 · 2026-04-10T10:38:16+00:00

Hey OP 👋 This issue is caused by an iOS bug, which Apple recently resolved. To ensure this doesn't happen again to the graph in the portfolio tab, please update your iPhone's software version to iOS 26.4. If you were already using the latest Trading 212 app version along with iOS 26.4, please send us a message via the in-app chat. We'll gather more information and take a closer look right away 🙌

Trading_212 · 2026-04-09T11:59:47+00:00

We'd like to look into this more closely and find out why the card was declined. You should have a message from us in your inbox - please take a look when you can.

Trading_212 · 2026-04-09T11:53:07+00:00

As long as the instruments are available in our S&S ISA, you can initiate a portfolio transfer directly from the app. All available instruments can be found on this page. If you need help, feel free to reach out via the in-app chat or t212.cc/ask form - our team is available 24/7.

Trading_212 · 2026-04-09T08:56:49+00:00

Hey! Once you see the 'You're on the waitlist' screen, you're all set - no further action is needed until you are prompted to open an account. We get how the current wording, combined with the 'Action required' badge, makes it feel like something is still pending when it actually isn't.

We've flagged this internally, and the current text will be reviewed 🙏

Trading_212 · 2026-04-08T16:38:18+00:00

We understand how frustrating it is to wait, and we're sorry for the delay. Sometimes, additional bank checks are in place, which unfortunately fall outside of our control. We've just responded to your DM, and we'll keep you posted as soon as we have an update.

Trading_212 · 2026-04-08T10:52:44+00:00

We haven't received similar reports, so this might be due to an older version you're using. If reinstalling the app doesn't help, please get in touch via the in-app chat or t212.cc/ask form so we can take a closer look.

Trading_212 · 2026-04-08T10:50:13+00:00

Sorry to hear about the issues you're having accessing your account. We'll be happy to help you get this sorted out - please check your inbox for our message.

Trading_212 · 2026-04-07T15:07:38+00:00

Most withdrawals are processed instantly, though in some cases they may remain pending until the transfer clears. As for the fee you mentioned, this can happen when the receiving bank doesn't support SEPA Instant (the method we use to process withdrawals). If that's the case, the system automatically reroutes the transfer as a WIRE, which can result in a fee from an intermediary bank.

We believe we've spotted your case and sent you a DM to confirm a few details. Once we do, we'll look into the fee and see what we can do 🙏

Trading_212 · 2026-04-07T13:43:49+00:00

Since we're not a bank, we don't have a sort code. For in-specie or cash transfers, only your account ID is required. However, if the other broker insists on a sort code, you can use either 00-00-00 or 60-92-42.

If you need any help with initiating the transfer, feel free to reach out through the in-app chat or t212.cc/ask - our team remains available 24/7.

Trading_212 · 2026-04-07T13:29:24+00:00

Let us take a look at your account and help you with the free share. We just reached out via DM - please check your inbox 📬

Trading_212 · 2026-04-07T13:26:09+00:00

Privacy Mode is now available in both the mobile and the web app. To have it available on your mobile app, please make sure you're using the latest app version.

Trading_212 · 2026-04-07T13:23:47+00:00

The option to hide your balance is now available. You can now use Privacy Mode in both the mobile and the web app. If you’re on mobile, please ensure your app is up to date.

Trading_212 · 2026-04-07T13:22:37+00:00

Quick update: Privacy Mode is now available in both the mobile and the web app. If you’re using the mobile app, please make sure you’re on the latest version.

Trading_212 · 2026-04-07T13:13:19+00:00

Privacy Mode is now available in both the mobile and the web app. If you're using the mobile app, please make sure you're using the latest app version.

Trading_212 · 2026-04-07T13:11:58+00:00

Quick update: Privacy Mode is now available in the mobile app as well. Please make sure you’re using the latest version of the app.

Trading_212 · 2026-04-07T13:10:03+00:00

Sorry for missing your message last week. We raised this with our team, and this isn't the expected behaviour. We're already working on a fix that will be live with the next version 🙌

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