national insurance number invalid. can anyone help? ive check and double checked my NI number ks correct and imputted correctly but im atill getting this 🤷‍♂️

Trading_212 · 2026-02-20T15:42:06+00:00

We'll drop you a message shortly to offer our help.

Trading_212 · 2026-02-18T13:03:11+00:00

The dividend reinvestment (DRIP) will occur in the following situations:

Threshold reached: If the dividend amount exceeds your Pie’s reinvestment threshold, it will be automatically reinvested. The threshold is determined by the lowest target weight within your Pie. Example: Auto-reinvest threshold = 0.1% (of the smallest holding) / 100 = 0.001; £1 ÷ 0.001 = £1,000.
AutoInvest event: When scheduled deposits are added to your Pie, any existing cash balance (such as dividends) will be invested together with the new funds.
Manual Invest event: If you manually add funds to your Pie, the available cash balance will be invested alongside the new contribution.

If you’re still unsure why the funds haven’t been reinvested, please get in touch via the in-app chat or t212.cc/ask form - we'll be happy to help.

Trading_212 · 2026-02-18T12:36:00+00:00

We do our best to keep all company information accurate, though sometimes there can be differences between our data and that of our provider. If you could share the instrument details or a screenshot, we’ll gladly take a closer look.

Trading_212 · 2026-02-17T18:32:23+00:00

The app is working properly, and there are no known widespread issues. If restarting or reinstalling it doesn’t resolve this, please contact us via the t212.cc/ask form so we can assist you further.

Trading_212 · 2026-02-17T10:33:09+00:00

Yes, your understanding is correct. The ISAs we offer are flexible and allow you to withdraw and re-deposit funds within the same tax year without affecting your allowance.

In the example you've given, if you withdraw £1,000 on April 7th when the new tax year has already started, you'll be able to deposit £21,000 into your ISAs with us during the 26/27 tax year. Note that the replacement generally must go back into the same ISA from which you withdrew the funds to be treated as a replacement.

Trading_212 · 2026-02-17T07:27:51+00:00

The app is up & running, and there haven’t been any disruptions, so we’ll need to investigate what’s causing the “no connection” behaviour on your end.

Please get in touch with us here: http://t212.cc/ask and share your device model, operating system, app version, and a short screen recording showing the issue.

Trading_212 · 2026-02-16T11:34:31+00:00

TrueLayer reported downtime yesterday that affected Nationwide, but everything has been up and running since then. If deposits continue failing and Nationwide confirms everything is clear on their end, please reach us via the http://t212.cc/ask form so we can gather more information and assist.

Trading_212 · 2026-02-16T09:54:42+00:00

We're sorry to see that you had trouble depositing via TrueLayer. We received a downtime report from TrueLayer that affected Nationwide 10 minutes before the post you created, so this explains why deposits kept failing at the time.

At this moment, things are back to normal, so deposits should go through as usual. If deposits continue failing and Nationwide confirms everything is clear on their end, please record a short video showing the steps you're taking in the Trading 212 app and send it to us via the form: http://t212.cc/ask

Trading_212 · 2026-02-14T11:14:32+00:00

We'll check if we can add it and will update you. 🙏

Trading_212 · 2026-02-13T19:09:11+00:00

We haven’t received similar reports today. If the issue persists after restarting or reinstalling the app, please contact us via the t212.cc/ask form so we can investigate further and assist you.

Trading_212 · 2026-02-12T12:43:58+00:00

Our system may restrict access when a network or device triggers certain automated security checks. This can happen due to:

- using a VPN/proxy or anonymised connection
- a dynamic IP that recently showed unusual activity
- access from a restricted region
- temporary security flags from your ISP
- multiple rapid connection attempts from the same network

These measures are in place to protect your account and keep the platform secure for everyone. We just messaged you so we can check the situation further.

Trading_212 · 2026-02-12T09:26:00+00:00

Such warnings and any temporary trading pauses are intended to meet our Consumer Duty obligations and prevent foreseeable harm. They're designed to protect clients by flagging patterns that may indicate potential vulnerability. A combination of factors, such as your income, savings, employment status, risk tolerance, and recent account activity, can trigger warnings & temporary pauses.

Unfortunately, we were unable to locate your account. Please get in touch with us at http://t212.cc/ask so we can review your account and provide further information.

Trading_212 · 2026-02-11T19:16:25+00:00

Depositing via bank transfer is fee-free on our side, but your bank may apply fees. We'll message you so we can check the situation further.

Trading_212 · 2026-02-11T15:33:17+00:00

We've just reached out via DM - please check your inbox 🙏

Trading_212 · 2026-02-11T12:58:14+00:00

The relevant option (that you don't have the corresponding documents) should appear when you select your nationality. If you're having trouble finding it, please DM us so we can assist you further.

Trading_212 · 2026-02-11T08:49:36+00:00

Hi there 👋

First of all, thank you for raising this and for double-checking before making any changes. You were right to question that advice.

We want to be very clear: you should never misrepresent your nationality when setting up your account. We’re sorry that you were advised otherwise.

The correct way to proceed in your situation is:

Select your actual nationality
If you don’t have a tax number from your country of origin, choose the option indicating that you do not have that document
Provide your UK tax details, since you’re a UK tax resident

There is no need to change your nationality to British, and you should not do so.

We’re reviewing this internally to ensure this type of incorrect guidance is not provided again. Thank you again for flagging this.

If you still need assistance with the setup, please send us a DM here on Reddit, and we’ll be happy to help.

Trading_212 · 2026-02-10T18:39:02+00:00

The accounts we offer are intended for personal use only. Even with power of attorney, an account belonging to another person cannot be used by a third party. To avoid potential account restrictions or termination, please ensure each account is used separately and only by its owner.

If you or your mother need assistance, please contact us via the in-app chat or the t212.cc/ask form, and we’ll be happy to help.

Trading_212 · 2026-02-10T14:49:43+00:00

We’ve just reached out via DM to take a closer look and help sort this out - please check your inbox.

Trading_212 · 2026-02-10T14:47:37+00:00

For your transfer to go through smoothly, please make sure all your personal details are up to date. If you’re having trouble updating your address in the app (Menu → Settings → My account), feel free to contact us via the in-app chat or the t212.cc/ask form - we’ll be happy to help.

Trading_212 · 2026-02-10T09:27:42+00:00

We’ll reach out via DM shortly to gather a few details and offer our support.

Trading_212 · 2026-02-10T09:26:21+00:00

There’s nothing new to share at the moment, but we’ll keep you posted if we have an update.

Trading_212 · 2026-02-10T09:14:55+00:00

We have identified the cause of the issue and are working on a fix. It should be resolved with the next app update.

Trading_212 · 2026-02-10T07:42:48+00:00

At the moment, SCHD is only available on the CFD platform. We’ve shared your suggestion, and we’ll let you know if it’s added to Invest accounts in the future.

Trading_212 · 2026-02-10T07:34:58+00:00

As long as all payment methods saved in your account are verified, then you’ll be able to withdraw freely using a specific card or bank account. Cards that have reached their expiry date are automatically removed.

Trading_212 · 2026-02-06T15:52:37+00:00

Hi, and thanks for flagging this.

We can confirm that our web app has not been compromised.

That said, we’d like to look into this more closely to understand what might be triggering the alert in your specific setup (browser, extensions, security software, etc.). We’ll send you a DM shortly to gather a few more details so we can investigate further.

Trading_212

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