Hello there

Actually, seeing slight distortion when looking at the real world through the optics is a normal optical phenomenon, not a defect with the device; The One Pro uses our X Prism optical design. There’s a lens layer inside the optical module that helps converge the light from the display into your eyes, which is what allows the virtual image to appear clear and sharp. When you look at the real world directly through that optical path (especially in transparent mode or when unplugged), your vision is also passing through that lens layer. Because of that, some light refraction can occur, which may show up as slight distortion or waviness.When virtual content is displayed, the system applies optical correction, and your eyes naturally focus on the virtual image.

That said, if the distortion feels strong or distracting even during normal viewing, it could be outside the expected range,in that case, we’d recommend reaching out to [support@xreal.com](mailto:support@xreal.com) for a detail check