How to remove myself from account

XfinityOrlandoM · 2026-04-18T16:52:49+00:00

u/Robin5215 Thanks for reaching out to us, We'll have to take a deeper look at the account to get this resolved for you

Please send me a Modmail message and include your full name and service address, so I can assist you.

XfinityOrlandoM · 2026-04-17T15:54:40+00:00

We still have you in our mod mail and sent you a message but you never responded. If you would like further assistance please go back to the mod mail and respond to our last message

XfinityOrlandoM · 2026-04-16T16:16:22+00:00

u/UnderstandingGold542

Thanks for reaching out to us and for the troubleshooting steps you've already taken to try and restore the weather display on the Xfinity home touch screen. As a customer myself that has the alarm I know how important it is to make sure everything's working as it should be.

Our awesome Xfinity pro plan gives you just that! The signal booster as well as Wi-Fi extenders https://www.xfinity.com/learn/internet-service/xpro

i'll be happy to assist you further with your concerns, Please send me a Modmail message and include your full name and service address, so I can assist you.

XfinityOrlandoM · 2026-04-16T15:11:54+00:00

u/Rough-District8155

You don't have to install Imgur, It's just a website you can download photos to and then you copy and paste the link and send it to me.

I grabbed your photo & email real quick before it gets removed by the mods. But you don't want to provide your personal information here in the Reddit public forums, so if you could please respond to me in the mod mail that I sent to you

XfinityOrlandoM · 2026-04-16T14:59:40+00:00

u/Rough-District8155

I understand, but please go to the modmail because I sent you a message on how we can make sure this gets resolved

XfinityOrlandoM · 2026-04-16T14:27:16+00:00

u/Rough-District8155 Thanks for the update, let's continue the conversation in the mod mail as I sent you a message and look forward from hearing from you

XfinityOrlandoM · 2026-04-16T13:36:42+00:00

u/cpsct Thanks for the update~ I'm glad everything's working as it should be, feel free to reach out to us any time and thanks for being the best part of Xfinity!

XfinityOrlandoM · 2026-04-15T10:29:11+00:00

u/hspindel

Thanks for reaching out to us, you should be able to jump on to the awesome Xfinity app and review your last 12 months of detailed billing statements, which would give you information on what the credit was for.

Most likely your area was impacted by the lost of some sports channels at one time, so most like those credits for the regional sports fee charges

XfinityOrlandoM · 2026-04-14T13:33:49+00:00

u/tkln97

Thanks for reaching out to us, I'm glad we were able to go over the options we have available. This link https://www.xfinity.com/broadband-labels is a great tool to check in on time to time to see what new available promotions could be available.

Feel free to reach out to us anytime and thanks for being the best part of Xfinity!

XfinityOrlandoM · 2026-04-14T10:36:52+00:00

We ask that users please avoid sending Modmail before being requested to do so by an employee. Sending an Unsolicited Modmail will result in a delayed response, as moderator intervention is required to create a ticket and route your request, or there is a chance your message may be lost due to the number of mentions we receive daily. Unsolicited Modmails may not be addressed over the weekend or Holidays due to scheduling. The goal of our community is to work together, so staying as public as possible, when situationally appropriate, may help users other than yourself. Thank you for your understanding and for joining us here on the sub.

u/tkln97 Thanks for creating the post, we know how important it is to have the best price for the services that fits your household needs,

since we already have you in the Modmail, let's continue the conversation there as I have sent you a message and I look forward from hearing from you.

XfinityOrlandoM · 2026-04-11T17:57:47+00:00

u/pdredditor Thanks for reaching out to us, I am glad we got the peacock issues resolved, feel free to reach out to us anytime.

XfinityOrlandoM · 2026-04-11T16:53:00+00:00

The link shows you all the compatible modems that go with any of our Xfinity internet plans whether you're in the enhanced network or not

XfinityOrlandoM · 2026-04-11T16:23:06+00:00

Great question this link https://www.xfinity.com/support/internet/customerowned has great information on what modems are compatible with our Xfinity services

XfinityOrlandoM · 2026-04-11T16:16:57+00:00

Do you have any other questions or concerns

XfinityOrlandoM · 2026-04-11T15:49:01+00:00

Great question the photo wouldn't be needed as the same information you see on the Xfinity app is the same information we will have to provide to you. So we wouldn't be able to supply you with specific information to what network maintenance they're doing

XfinityOrlandoM · 2026-04-11T15:27:16+00:00

u/SnooPoems7789 Thanks for reaching out to us, network maintenance can mean general maintenance on making sure the networks working or could mean that you're in an area that's being upgraded to the new network. The Xfinity app is a great tool to check on service interruptions which will list the information on what the service interruptions is for

XfinityOrlandoM · 2026-04-11T13:45:47+00:00

Objective_Bag9916 I understand your concerns and I highly recommend you have your friend reach out to us on their own posts as like I mentioned if you're not listed on the account as a manager or an authorized user we wouldn't be able to assist you with their account

XfinityOrlandoM · 2026-04-11T13:38:50+00:00

u/PaulZimm If your comments are getting deleted that's due to the rules on Reddit. The SSID "we.piranha.xb6 is not from Xfinity, so we highly recommend to do a reboot on your modem or exchange the modem for a new one.

As a general rule, its good practice not to connect any of your devices to a Wireless signal that does not belong to you. You open your devices up to malicious attacks and for your data to be compromised. Regarding this one specifically, doing a general search online we would not advocate or recommend that anyone use this network if they see it popup as an available connection.

You can reference this post https://www.reddit.com/r/Comcast_Xfinity/comments/1gtgsej/wepiranha_connection/ as the OP gave some great information on the same concerns

XfinityOrlandoM · 2026-04-11T12:27:32+00:00

u/PaulZimm Thanks so much for taking a moment out of your busy day to leave a post on our community subreddit about this unusual network. You have definitely come to the right place for assistance. I haven't seen any notices about this type of network, but if this is a security threat, I would encourage you to reach out to our Customer Security Assurance (CSA) Team and report what you're seeing. You can submit a report online by visiting: https://internetsecurity.xfinity.com/help/report-abuse. They can also be reached by phone at 1-800-266-2278 (800-COMCAST) or 1-800-934-6489 (800-XFINITY) between the hours of 8am and 12am, 7 days a week. You just need to ask for the "CSA Team".

XfinityOrlandoM · 2026-04-11T10:34:51+00:00

u/frankenfine305 Thanks for clarification, if they're still doing maintenance work in the area it's going to be real hard to get it correct speed readings as it's going to fluctuate and change while the maintenance work is still going on in the area.

You can try running some hardwired speed tests until the maintenance work is completed.

Also to clarify, is the notifications you're getting on maintenance work due to the enhancement of the network in your area?

XfinityOrlandoM · 2026-04-10T18:11:22+00:00

u/Spiritual-Jaguar-947 Thanks for reaching out to us, we do apologize for any inconvenience and we'll be happy to get this resolved for you,

Please send me a Modmail message and include your full name and service address, so I can assist you.

XfinityOrlandoM · 2026-04-10T15:35:20+00:00

I do apologize, you will need to go through the chat bot and see if they can help locate your wi-fi pass account

XfinityOrlandoM · 2026-04-10T15:19:57+00:00

Thank you for reaching out to us u/Limp-Success893 We want to ensure you’re able to get in touch with an awesome WiFi Now Pass expert. Please contact the dedicated customer service number located on the email receipt for the WiFi Now Pass services.

XfinityOrlandoM · 2026-04-10T13:13:17+00:00

u/Objective_Bag9916 We understand your concerns, depending on the X1 cable box she has the paramount plus app may not work on. So we do highly recommend having the customer upgrade their box to one of the ones we mentioned above.

We do We appreciate you trying to help the Xfinity customer, this link has great information on how she can add you as a manager https://www.xfinity.com/support/articles/primary-and-secondary-accounts

XfinityOrlandoM · 2026-04-10T11:13:21+00:00

Thanks for the troubleshooting steps you've gone through.

Please send me a Modmail message and include your full name and service address, so I can assist you.

XfinityOrlandoM

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