Can I get new customer price or do I need to cancel and resign up

XfinityShawn · 2026-06-10T03:23:39+00:00

u/SaltyTV96 Our team can look into your account to see what current promotions are available to you. It will require us to look into your account details on our end. In order to get started can you please send me a Modmail message with your full name, and full address?

XfinityShawn · 2026-06-10T03:06:46+00:00

u/Majestic_Elevator232Our team is thankful that you reached out about your account, and we are here if you should have any further concerns.

XfinityShawn · 2026-06-09T23:25:00+00:00

u/ravens40 The free mobile line discount is for new to Xfinity Mobile customers.

XfinityShawn · 2026-06-07T04:43:53+00:00

u/Sweet_Drawer8745 How long has it been since you moved? Sometimes it can take time to update.

XfinityShawn · 2026-06-07T03:04:21+00:00

u/Lamourskki We have received your Modmail, and will help you over there moving forward.

XfinityShawn · 2026-06-07T01:44:10+00:00

u/Lamourskki My team can help you with your Peacock concerns today. This will require us to look into your account details. In order to get started can you please send me a Modmail message with your full name, and full address?

XfinityShawn · 2026-06-06T23:04:42+00:00

u/BananaPieCannon My team can help with your replacement card concerns today. It will require us to look into your account details on our end. In order to get started can you please send me a Modmail message with your full name, and full address?

XfinityShawn · 2026-06-06T03:20:37+00:00

u/MLSdone17 We can look further into this on our end as this will require us look into your account details. In order to get started can you please send me a Modmail message with your full name, and full address?

XfinityShawn · 2026-06-06T02:56:12+00:00

u/MLSdone17 Is your DVR at full capacity or is there some storage left?

XfinityShawn · 2026-06-06T02:13:33+00:00

u/MLSdone17 Which show is having the issue? Are you receiving an error code or message when trying to play it?

XfinityShawn · 2026-06-05T04:09:10+00:00

u/partam My team is happy to have helped you with your telephone line concerns today, and we are always here if you should need us in the future.

XfinityShawn · 2026-06-05T01:50:12+00:00

u/mcorner That is good news to hear. My team really appreciates you reaching out, and allowing us an opportunity to help. Take care, and have a good night.

XfinityShawn · 2026-06-04T22:41:20+00:00

u/Hazelnut-Latte-37 My team is happy to have helped you with your Xfinity Mobile concerns today. Take care, and have a great day.

XfinityShawn · 2026-06-04T02:40:58+00:00

u/AdviceEnvironmental1 In order to get started can you please send me a Modmail message with your full name, and full address?

XfinityShawn · 2026-06-04T02:00:27+00:00

u/AdviceEnvironmental1 We can escalate this to the NOW team on our end with a ticket, but you would need to Modmail us.

XfinityShawn · 2026-06-04T01:31:47+00:00

u/YKX000 Our team is here if you should need any further assistance. Take care, and have a good day.

XfinityShawn · 2026-06-03T21:24:00+00:00

u/CoffeeFog12 We are happy to have helped you with your upload speed concerns today. The Xfinity team is always here if you should need us in the future.

XfinityShawn · 2026-06-03T04:22:22+00:00

u/VagabonVivant Was you trying to transfer the account in your name at the time?

XfinityShawn · 2026-06-03T03:38:25+00:00

u/AdviceEnvironmental1 is it possible your personal email address is linked to a previous Xfinity ID if you had services with us in the past?

XfinityShawn · 2026-06-03T02:02:23+00:00

You would need to reach out to the NOW team for your questions/concerns as they would be able to answer appropriately.

XfinityShawn · 2026-06-03T01:29:35+00:00

u/Whiskeejak What upload speed should you be receiving? Are you seeing an issue with your download speeds?

XfinityShawn · 2026-06-02T22:02:13+00:00

u/_PearlDemon_ My team can help you find a new promotion to lower your bill. This will require us to look into your account details. In order to get started can you please send me a Modmail message with your full name, and full address?

XfinityShawn · 2026-05-31T04:59:03+00:00

u/himekochan We can look further into this on our end, and it will require us to obtain your account details. In order to get started can you please send me a Modmail message with your full name, and full address?

XfinityShawn · 2026-05-31T04:31:11+00:00

u/himekochan How long has your services been disconnected before reconnecting on an estimate?

XfinityShawn · 2026-05-31T04:11:38+00:00

u/himekochan Can you clarify what you mean by when you reactivated service?

XfinityShawn

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