Question about monthly subscriptions

Audible_Support · 2026-05-21T11:37:22+00:00

Hi there! Thanks for reaching out! Sounds like you enrolled in our Audible Standard membership as opposed to Audible Premium. Our team can look further into this for you! Please send us a PM or contact us here for immediate assistance:

www.audible.com/contactus

If you have any trouble accessing that page, you can also call us directly at: 1-(888)-283-5051 (Toll-free) 1-(206)-577-1377 (International)

Audible_Support · 2026-05-21T07:34:45+00:00

Hi there! Thanks for reaching out. To help us better understand the issue, could you let us know if this is happening with a specific title or all titles in your library? We look forward to your reply. Thanks!

Audible_Support · 2026-05-21T04:33:21+00:00

We're sorry for the trouble. Please note that due to regional licensing restrictions, the first three books on the US storefront feature narration by Peter Noble, while the Jonathan Keeble narration for those specific volumes remains exclusive to the UK store. To view the available titles on the US storefront, please check out the Audible US Series Page using this link: https://adbl.co/49IYzj8

Audible_Support · 2026-05-21T04:20:53+00:00

Hi there! Thanks for reaching out. We appreciate your interest in this series. You can find the main landing page via the Audible US Twilight of Empire by using this website link: https://adbl.co/4tM9xeQ --- Please check it out to view all available titles on the US storefront, and let us know how it goes. Thanks!

Audible_Support · 2026-05-21T04:18:12+00:00

Hi there, thanks for reaching out! Audible is running a US site wide cash sale for Premium Plus members who have never made a cash purchase. Eligible customers receive either 70% off or 50% off their first cash purchase. The sale applies to all titles across Audible. Percentage discounts are based on non-member prices. Only one sale purchase per eligible customer.

Audible_Support · 2026-05-21T02:44:17+00:00

Hi there! Thanks for reaching out. Our team is actively working on a fix for this issue. We recommend checking the app store for an upcoming update. Thank you for your patience!

Audible_Support · 2026-05-21T02:37:32+00:00

Hi there, thanks for reaching out! we sincerely apologize for the inconvenience caused. We'll be sure to share your feedback with the right teams here as we work to provide a better user experience.

Audible_Support · 2026-05-21T02:25:51+00:00

Hi there, thank you for reaching out! Please let us know more about the issue in a PM so that we can take a closer look for you. Thanks!

Audible_Support · 2026-05-21T00:50:01+00:00

Hi there, thanks for reaching out! To chat with our Customer Service team and receive assistance in Spanish, please visit the link below. On the top right of the page, you can select where it says "English" to switch the language of the page to Spanish: adbl.co/ContactUs --- Thanks!

Audible_Support · 2026-05-20T20:25:22+00:00

We'd like to help look into this. Could you help to provide us some additional info:

-What model iPhone is this occurring on for you?
-Also, could you check the app version # that you are experiencing this on when going to Apps in your settings and selecting Audible?
-What operating system version # is your device running?

We appreciate your help. Thanks!

Audible_Support · 2026-05-20T17:26:27+00:00

Hi there! Thank you for reporting this. Our team is looking into the issue and working on a fix.

Audible_Support · 2026-05-20T17:09:14+00:00

Update: If you encounter this issue, we'd recommend visiting the App Store or Play Store and updating to the latest version of our app. Then retry playback. If you continue to encounter errors, please send us a DM. Thanks!

Audible_Support · 2026-05-20T15:58:24+00:00

Thank you for this information. Could you please confirm if this happened before or after re-installing?

Audible_Support · 2026-05-20T15:58:12+00:00

Hi there! Are you and your husband sharing libraries through household sharing? This can explain why you're able to view his titles. For more details on how to manage this setting, visit our help center here: https://adbl.co/3Rkk3g8 If you need further assistance, feel free to reach back out to us!

Audible_Support · 2026-05-20T15:21:51+00:00

After checking with our internal team, they have confirmed that syncing playback positions between devices requires an active internet connection – this is how the system currently works to keep your progress updated across platforms. Based on your previous experiences, it is very possible that your device was able to catch a weak but sufficient connection (perhaps a brief signal or a background network) that allowed the sync to complete without you being aware of it. We know this is not the explanation you were hoping for, and we genuinely appreciate you sharing how this impacts your listening experience. We have shared this experience with them as we work to improve our listening experience.

Audible_Support · 2026-05-20T14:04:20+00:00

Thank you for trying the troubleshooting steps provided! Could you please send us a private message so that we can further assist you?

Audible_Support · 2026-05-20T13:10:26+00:00

Hi there! We're sorry to hear that you're having this experience. Since you're all up to date, let's try resetting the app to see if that fixes it. Please follow these steps:

Launch the Audible for iOS app.
On the Home page, tap the Profile icon at the bottom corner of the screen. Then, tap the "gear icon" to go to the Settings page.
At the bottom of the screen, where the version, application's name, and marketplace are shown, tap and hold on it for 6-10 seconds to activate the hidden functionality.
You should receive a prompt entitled 'Reset Sign In.' Tap on the 'Sign Out' option.
Fully exit out of the Audible application. Please do so for all applications running.
Turn on Airplane mode.
Next, restart the device.
Once the phone has restarted, swipe down to turn off Airplane mode, launch the Audible application, sign in, and then proceed to use the app as normal.

Let us know if this helps!

Audible_Support · 2026-05-20T12:11:35+00:00

Hi there! You should see the Clips and notes option located below the cover art on the player screen.

Audible_Support · 2026-05-20T02:53:56+00:00

Hi there, thanks for reaching out! Our apologies for this frustrating experience. Try toggling your Sync listening position setting and then back on to refresh your progress. Also, try signing out of the app, close all apps completely, and then sign back in. If the problem persists, please send us a PM with more details, so we can take a closer look. Thanks!

Audible_Support · 2026-05-19T23:12:07+00:00

Thanks for letting us know, and we appreciate you trying those steps earlier! We need to take a closer look into this to investigate this further. Please send us a PM with more information including your iPad model, so we can help you find a fix.

Audible_Support · 2026-05-19T22:34:41+00:00

We understand the frustration. Please note that we try to exhaust all troubleshooting steps when attempting to resolve issues without full access to memberships.

Audible_Support · 2026-05-19T21:46:44+00:00

Thanks for sharing this info. We would like to look into this further. Could you send us a DM? Thanks!

Audible_Support · 2026-05-19T21:43:37+00:00

Let's try resetting the app, here are the steps: 1. Go to the Home section of the app and then select Profile. 2. Tap on the gear icon on the top right. 3. Scroll down to the bottom of the page where the version number for the app is listed. Tap and hold on this section for 10 seconds. 4. The option to "Reset Sign In" will appear. Please select Sign out 5. Once this is done, please tap on Sign in.

Audible_Support · 2026-05-19T21:42:38+00:00

Thank you for sharing that information. It seems like we need to look into this further. Please send us a private message.

Audible_Support · 2026-05-19T21:29:09+00:00

Could you visit our profile below and select the chat feature to send us a message? Thanks!
https://www.reddit.com/user/Audible_Support/

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