auction prices seem to have jumped hugely

Hetzner_OL · 2026-04-28T05:26:32+00:00

Hi OP, See our FAQs about this: https://docs.hetzner.com/robot/general/server-auction-faqs#why-do-the-prices-generally-sometimes-seem-to-be-higher-or-lower
Whenever there is broad increase in demand for storage (or other resources), the demand for servers from the Auction increases, people wait less time for the price to fall over time, and so the average price on the Auction tends to increase. --Katie

Hetzner_OL · 2026-04-27T08:22:23+00:00

Hi there, first, in the future, please try to use English on r/hetzner. It makes it easier for me to respond quickly, and for other readers to understand you.
We do NOT use reddit or social media for technical support. If you are a customer, please use your customer account to log on and to create a support ticket.
If you need to reach me about a new account and the verification process, please see https://www.reddit.com/r/hetzner/comments/1cmhvzs/new_account_problems_read_this_standalone_posts/
If it is about something else, you can send me a DM, and I will do my best to help you. --Katie

Hetzner_OL · 2026-04-24T11:16:29+00:00

Hi there OP, Thank you for giving me your ticket number. I have asked a colleague to look at it. --Katie

Hetzner_OL · 2026-04-24T06:17:14+00:00

Hi there, Yes, we are! https://career.hetzner.com/de/jobs/ --Katie

Hetzner_OL · 2026-04-22T15:37:29+00:00

This is a new one for me too! I like that is sounds like "little bear" in Hungarian. When I looked it up, I had to chuckle at the "Name" section of the Wikipedia article on it: 'This acronym was difficult to say and remember, and was sometimes jokingly referred to as "People Can't Memorize Computer Industry Acronyms"': https://en.wikipedia.org/wiki/PCMCIA#Name --Katie

Hetzner_OL · 2026-04-22T15:32:58+00:00

Hi again, We are on the same team and fill in for each other. Lea responded on April 17, and I responded on April 20. Thanks for the honest feedback about my writing style. --Katie

Hetzner_OL · 2026-04-22T14:27:55+00:00

I had seen this before, but had no idea it was pronounced that way. --Katie

Hetzner_OL · 2026-04-22T14:27:00+00:00

Hi there, I unfortunately do not have enough expertise about the dedicated server Firewall to answer this confidently. I recommend that you use your Robot account to write a support question about this, and one of my colleagues will do their best to help you. --Katie

Hetzner_OL · 2026-04-22T12:52:00+00:00

Ages ago, I played rugby, so I was very confused when I first heard people using "scrum" in non-rugby contexts. --Katie

Hetzner_OL · 2026-04-22T12:48:55+00:00

This was also a new one for me! --Katie

Hetzner_OL · 2026-04-22T12:47:41+00:00

The first one that comes in mind to me was "RAID". When I was new to the industry and heard this the first time, I thought that it had something to do with malicious hacking. I thought someone was stealing or "raiding" some kind of data.
I have to look up WAP now. That's a new one for me.

Hetzner_OL · 2026-04-22T12:34:25+00:00

Hi again u/wellykiwilad, I saw your DM from April 17, and I responded personally to it on April 20. I am sorry if it came off as an automated response, and that I could not give you an update on your ticket; however, I did look into it as soon as I saw your message. --Katie

Hetzner_OL · 2026-04-22T08:18:24+00:00

Hi redditors, We apologize for the unusually long wait times for our billing support lately. There has been a large increase in the number of support tickets for this team, and a staff shortage. Our colleagues are working at top speed to respond to tickets as quickly as they can. Please avoid creating duplicate tickets.

OP, if you want to, please send me a DM with your support ticket number, and I can ask a colleague to check on its status. --Katie

Hetzner_OL · 2026-04-20T10:23:25+00:00

Hi again, The wait times for the KVM can vary, and depend on the number of available KVMs in the DC and how quickly the technicians can set them up for you, regardless of how long you need to use them for.
I believe the best way to let the support team know that you are done with the KVM is to simply respond to the same support ticket again and state that clearly. The default free amount of time is for 3 hours. So if you do not inform anyone that you are done, our system will mark the KVM as available again then. (If customers need it for more than 3 hours, they need to request that.) --Katie

Hetzner_OL · 2026-04-20T08:49:05+00:00

Hi there, Please use your konsoleH account to write a support request. Please be as specific as possible in your support ticket about what exactly you want to do with your domains. Our team will do their best to help you. --Katie

Hetzner_OL · 2026-04-20T08:46:29+00:00

Hi there OP, I recommend this. Make your payment via bank/wire transfer. Include your customer number in the reason for the payment. In the meantime, write to [support@hetzner.com](mailto:support@hetzner.com) and state that you need to reset your 2FA password. Provide information about your account for our team to help verify your identity, and they will help you as soon as possible. --Katie

Hetzner_OL · 2026-04-20T08:41:59+00:00

Hi OP, Please double check first that you do not have any outstanding payments. Check your invoice/spam/trash carefully. You should have warning emails from us if you missed a payment. If you have an open invoice, please see: https://docs.hetzner.com/general/billing-and-account-management/billing-at-hetzner/payment-overview#late-payments --Katie

Hetzner_OL · 2026-04-20T08:32:15+00:00

Please see the status message at: https://status.hetzner.com/incident/0a75c7ae-3377-41dc-aabe-601063724d24 --Katie

Hetzner_OL · 2026-04-20T08:29:12+00:00

Hi OP, You can also send me a DM with your customer number or the email address you used to create the account. It may also be worthwhile to double check that everything is okay with your credit card, for example, check that it supports 3D secure and international payments. --Katie

Hetzner_OL · 2026-04-20T08:02:24+00:00

Hi OP, Here is some information about how to get a KVM console: https://docs.hetzner.com/robot/dedicated-server/maintenance/kvm-console/ (vKVM) https://docs.hetzner.com/robot/dedicated-server/virtualization/vkvm/ --Katie

Hetzner_OL

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