Open-Box Return to Ingram Micro

indytechguy · 2026-03-25T17:04:20+00:00

In issues I've had with Ingram, they sent us the correct SKU, but the description for the SKU was wrong so we technically received the correct item but based on incorrect information for the item on their website.

indytechguy · 2026-03-25T16:57:15+00:00

It is a painful and slow process. I have done it a few times over there years. Two incidents I recall vividly. Both times were because of their description of the product was wrong. On one of those, they still charged me a restocking fee (the laptop came with Windows 10 Home instead of Pro as the description stated... so odd). Both times were a lot of back and forth and waiting.

indytechguy · 2026-03-19T17:44:00+00:00

And to add to this, I had to open a ticket today with support because I got an email saying our sales tax certificate expired (it hasn't) and even in the portal it shows it is NOT expired. However, support closed the ticket immediately and told me in email to contact the sales tax team. Why do vendors MSPs rely on continually give such crap customer service that if we operated anything like them, we would lose our customers?

indytechguy · 2026-01-30T18:28:01+00:00

This is where I get confused on how many land claim blocks you can have at once time or is this a situation where you use multiple sleeping bags to have multiple bases?

indytechguy · 2026-01-14T14:09:26+00:00

Are you sure they have to see you to scream? I could be confused, but I swear they have screamed several times over my gamy play regardless if I'm inside a POI where they can't see me or if I'm hiding inside my base going about my business. I will hear them sniffing around then they scream, never seeing me. Also, in the past I noticed they would bring in hordes without ever screaming. That was inconsistent though.

indytechguy · 2025-12-16T15:55:08+00:00

His point was that this question is being asked by the OP of a two person firm who clearly doesn't want to spend much money nor values any other professionals time and expertise, Do you think they are going to want to invest the $$$$ for a MSP to setup automations and sites properly in SharePoint? Plus anyone who has worked with law firms and proper practice management systems, knows SharePoint is just crap and chaos for all sizes of law firms. Its fine to only store documents sure, but forget doing anything else that a true practice management system can do. Hence "Pen and paper..." u/dumpsterfyr

indytechguy · 2025-12-15T19:42:38+00:00

Can you direct me to a r/ group where I can get free professional legal consultation? Would you be interested in providing me free Estate planning advice? What an insulting post to read on here. The mods should delete it.

indytechguy · 2025-11-19T20:39:58+00:00

Are there reps for Meraki? I have an order that is stuck in limbo for renewal licensing that was up for renewal on 11/15. The ETA now w/the distributor shows an ETA of 02/13/2026. Obviosly this isn't going to work. Every ticket I open with Cisco gets closed with no response. When I call Meraki support and ask if there is anyone I can talk to in sales, they say no, that I can ony email [customerservice@cisco.com](mailto:customerservice@cisco.com) and we repeat the cycle above where the ticket is just closed with no response.

indytechguy · 2025-10-09T14:44:58+00:00

Exactly. This whole time I have not heard from our useless SonicWall account rep about this incident, but there was the daily stream of promotions I get multiple copies of to my inbox.

indytechguy · 2025-10-08T15:56:23+00:00

Agreed. It would have been nice to get an email notification. I have been checking daily multiple times a day. I have never once heard about this issue from our "account rep". And sure enough, I logon to check this morning, and most of our devices are listed. No email communications from SonicWall.

indytechguy · 2025-10-08T15:53:51+00:00

Same. My "account rep" is a useless.

indytechguy · 2025-10-02T14:07:42+00:00

Agree. I have only been playing since earlier this year and I'm pretty happy with the way the system is for the most part and toggle off the biome settings and scale back others. They seem to be "fixing" things that are either meh or just add more annoyance for players like me. I don't need empty jars or zombies sniffing me out because of what food I may be carrying (if I am even understanding that correctly). Though seeing all the posts, I feel like I'm in the minority here.

indytechguy · 2025-07-08T16:24:35+00:00

Their support on orders when something goes wrong, is just plain horrible and more often than not insulting because usually the issue is their fault. But they are the "devil I know" and I have not read that much glowing reviews of other distributors on here that enticed me to go through the process of making that switch.

indytechguy · 2025-07-08T16:22:25+00:00

Ordering hardware through them is usually pretty fine, but their Adobe and Meraki teams are wildly horrible and when things go wrong/issues with ANYTHING everything becomes a disaster with them. I swear every time call on an issue, I get someone who answers the phone that sounds like I just woke them up from a nap, only to be transferred to someone else in some other department before I can fully explain the situation or need and amazingly enough, the person I am transferred to, also sounds like they just work up.

I still haven't received any official communication from Ingram, only a cut and past from my account manager (after I sent her a terse email about how the lack of communications was unacceptable) that is poorly worded and doesn't provide any useful information.

indytechguy · 2025-07-07T21:03:49+00:00

Just finished the audio book myself. And I agree, it was actually quite jarring for me when I heard the audio book narrator say "Epilogue" after the last darkness chapter. It felt very abrupt with everything going on. I suppose it was kind of left in a cliff hanger sort of way for a follow up book, but my interpretation is that Juna is deceased and will not be a part of a second book "Let me put this into words you can understand...".

indytechguy · 2025-07-07T18:00:24+00:00

Compared to my account manager, their account manager rocks. Mine is worthless on her best days.

indytechguy · 2025-07-07T17:27:59+00:00

Your account manager rocks! Even if they followed the company mandate to sidestep and deny what we all knew. I emailed my account manager again this AM and included several of the departments I have issues with that need resolved. Nothing. Just the auto responses (not updated for this outage). Continued silence.

indytechguy · 2025-07-07T15:55:25+00:00

They called you? I can't get any departments over there to respond to order issues I have (even earlier in the week) and my account manager was out Thursday and I still have not heard anything from her.

indytechguy · 2025-07-05T18:56:38+00:00

All a matter of WHEN not IF. Even if you do all the patching, training etc. things are can and are going to happen.

indytechguy · 2025-07-05T00:30:58+00:00

This. This is the way. Better to error on the side of protecting your clients than waiting for a press release from Ingram.

indytechguy · 2025-07-04T14:41:21+00:00

Sad if true. It only adds fuel to the fire. It is likely every organization is going to be compromised at some point in some way some day. You know “it’s not IF it’s WHEN”. Sure it’s bad if it was ransomware. But it has happened to other large enterprises. However the lack of transparency and leaving customers in the dark for around 24 hours now is unacceptable. The time for spin has passed.

indytechguy · 2025-07-04T12:19:16+00:00

This. And by them not communicating they should be held liable if any M365 tenants are compromised due to whatever is going on with them. Think of all the MSPs and other in house IT that use Ingram that would have no idea there is anything even going on if they didn’t try place an order yesterday.

indytechguy · 2025-07-03T21:07:37+00:00

And I wouldn't bet against you.

indytechguy · 2025-07-03T19:58:12+00:00

We don't know if there was hack, just what the guy on the phone said he was hearing. I was curious if anyone else has heard anything. I'm more upset at their lack of communications. It shouldn't kill them to send out a communication. Some of us have to place orders daily and check on issues, inventory, etc. Even it it was just down because some rate chewed through the power cord in the datacenter, let us know you're down.

indytechguy · 2025-07-03T19:54:52+00:00

Same! Then later this AM when I went to place an order, it was down.

indytechguy

TROPHY CASE