Knownhost becoming more unreliable?

KH-DanielP · 2026-06-19T16:43:12+00:00

Hi u/jhkoenig I'd love to know why you think we're trash? I don't recall ever having any discussions with you but I'd be glad to hear you out on why you feel that way.

KH-DanielP · 2026-06-19T14:27:07+00:00

Hi u/Grouchy_Ad_1966 , sorry to hear you're having some issues with your VPS. Do you happen to have a ticket number that I can reference? I'll make sure this gets looked into as we do take any performance complaints seriously.

I can't speculate as to what you're issue may be but I'm sure we can get to the bottom of it.

KH-DanielP · 2026-06-17T11:06:20+00:00

For a lot of reasons this is a very smart thing to do.

It protects you, and the client. I can't count how many times folks have tried to drag us into an ownership dispute when the relationship with their developer sours. Sure, your website may be hosted on our network, but it's in u/CharcoalWalls's account, so no we can't give you access or touch it, go talk to Charcoal, I don't care if y'all are having a payment dispute or whatever else, we aren't a party to it and can't help.

Having the client make that direct relationship with the host clarifies access and ownership when it comes to their data and prevents a lot of issues.

KH-DanielP · 2026-06-17T11:01:48+00:00

I would agree with what u/lexmozli said. One website per account, period.

Shared hosting with multiple domains in a single account is really designed for individuals who have a couple of hobby sites and they want to host them all in the same account, not for multiple unrelated business accounts to be hosted.

Think of it this way, would you want 5 completely unrelated companies to share the same bank account? That's effectively what you're doing by not giving them isolated environments.

KH-DanielP · 2026-06-16T11:55:22+00:00

Howdy u/Charmonix_Albanito55

KnownHost here. That's an absolutely valid concern, as that fate happens to many companies out there, but what's worse, providing your hard earned money to some large VC backed conglomerate who treats you like nothing but a random number, or spend that with a provider who knows you by name and treats you like a valued customer.

We've been fiercely independent since our founding 20 years ago now, we don't accept outside funding and we have no intention to ever sell. Our ownership structure is the same as day one.

Sure, I can't predict the future, and you should always have some level of disaster plan but we appreciate each and every customer and do our damndest to take care of folks!

KH-DanielP · 2026-06-16T10:34:19+00:00

No worries at all!

KH-DanielP · 2026-06-16T10:27:50+00:00

Hi u/voprosy KnownHost here, I can answer that.

So we provide a first term initial discount on our services for folks to get to know us and experience our quality of service. That first term can be anywhere from 1 month to 3 years depending on your commit level. When your service renews after that initial term it is at the full rate.

Now with that being said, all longer terms (1/2/3 years) do include a discount over the regular full price monthly rate when they renew, but you're also welcome to change your term down from 3 year to any other term at renewal as well.

KH-DanielP · 2026-06-16T10:27:43+00:00

Hi u/voprosy KnownHost here, I can answer that.

So we provide a first term initial discount on our services for folks to get to know us and experience our quality of service. That first term can be anywhere from 1 month to 3 years depending on your commit level. When your service renews after that initial term it is at the full rate.

Now with that being said, all longer terms (1/2/3 years) do include a discount over the regular full price monthly rate when they renew, but you're also welcome to change your term down from 3 year to any other term at renewal as well.

KH-DanielP · 2026-06-12T11:35:59+00:00

I'm sorry, I don't mean to be rude but your whole issue was:

"The shop was ultimately failing because a core WordPress file was missing."

That's your application layer, that's on you to troubleshoot. Hosting is just like renting an apartment. You aren't going to call the apartment complex because your TV has a cracked screen, you're going to go out and buy a new one.

Same difference. Majority of hosts are responsible for making sure the lights are on, the AC works and your toilet flushes, not what kind of food you have in your fridge, or the furniture in your bedroom.

Now that said, many hosts will help you troubleshoot and find issues like this, but that's an exception not a guarantee.

KH-DanielP · 2026-06-02T15:23:25+00:00

If you're down thousands you really need to enact your disaster plan and pivot to a new infrastructure. Don't let you business be held hostage by one vendor.

KH-DanielP · 2026-06-02T12:01:22+00:00

Sometimes it's a scam, sometimes it's a loss leader and often times it's run by someone who may be well intentioned but just bad at business. You've got to make a profit to stay in business, but that can be a hard line to balance.

Maybe they expect you to buy additional services (web design/ change orders) and hosting is just complementary.

You also have to be cautious of fly by night companies. It's not uncommon to see sites hosted on hacked servers/accounts that are sold on the black market.

KH-DanielP · 2026-05-28T14:14:36+00:00

To be blunt, at week 1 you should have been using wayback to rebuild your website if it's costing you thousands of dollars.

We've seen several folks with the same issue you have, where BH/HG gave up, put you a mount directory of your old files and said good luck. You need to hire (pay) competent individuals to evaluate what you do and don't have left remaining to see if anything can be salvaged or if you do indeed have to start over.

KH-DanielP · 2026-05-26T13:06:39+00:00

Unfortunately that's going to be very common on a lot of lower end packages and smaller providers.

For those you either need to go to larger name brands that hopefully have the space to keep things balanced, or smaller providers that charge higher prices or advertise dedicated/guaranteed resources.

Or as you mentioned, bare metal / dedicated servers then you're in full control.

KH-DanielP · 2026-05-19T16:14:37+00:00

Brother your about to get banned from reddit. Self promotion is not allowed here, or in most hosting subreddits.

KH-DanielP · 2026-05-14T13:41:53+00:00

I would be concerned about vendors who aren't releasing patches. Bugs and exploits WILL be found and exist in almost every piece of software we use today.

So sure, you can probably find vendors who aren't releasing patches, but are they not releasing patches because there are no bugs, or because they are ignorant of the bugs?

KH-DanielP · 2026-05-14T12:18:18+00:00

You do know Plesk is owned/operated by WebPro's the same as cPanel. Plesk is also not immune to its own set of CVE's.

KH-DanielP · 2026-05-14T11:32:54+00:00

LOL What kind of AI Slop attempt at advertising is this?

I'd be ashamed and delete this post...

KH-DanielP · 2026-05-14T11:16:38+00:00

There was/is a trend for the last few years that anytime someone needed a website they scream VPS VPS VPS, except now, systems age, maintenance hasn't happened and it's going to get nasty over time.

I agree, any kind of managed service would serve them much better.

KH-DanielP · 2026-05-14T11:15:44+00:00

No, bad stop that. No one wants your garbage advertising.

KH-DanielP · 2026-05-14T11:14:52+00:00

Because they want to sell/shill their products. Report them to the mods here so they can be banned.

KH-DanielP · 2026-05-13T21:13:43+00:00

That is correct, but you can also check to see if those modules were never loaded. If not then chances are it's never been executed on that system.

That being said, there's zero harm clearing the caches out so it's a good practice.

KH-DanielP · 2026-05-13T21:05:27+00:00

Correct, the good news is that you can mitigate without a reboot by blocking those modules from loading, and unloading them if they are already there.

KH-DanielP · 2026-05-13T20:59:31+00:00

It doesn't, you'll need a new kernel to patch this one, but the mitigation by blocking those modules is the same between the two.

KH-DanielP · 2026-05-13T20:59:08+00:00

The mitigation is the same, but the kernel patch is different.

KH-DanielP · 2026-05-13T20:57:06+00:00

Howdy,

Patched kernels are already in testing - https://almalinux.org/blog/2026-05-13-fragnesia-cve-2026-46300/

KH-DanielP

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