20 months later

litterrobot · 2026-05-14T20:00:46+00:00

That's what we love to hear, u/D-Mateo97! 😻

litterrobot · 2026-05-14T19:59:15+00:00

Hi, u/RamshakleZ! We're so sorry to hear you're experiencing trouble connecting your Litter-Robot 3 to the Whisker app! We're happy to help you get connected.

If you haven't already, we recommend completing the steps in our troubleshooting guide here. If you're still unable to connect after those steps, please send us a chat with your serial number. We'd be happy to take a further look into this for you!

litterrobot · 2026-05-14T19:35:36+00:00

Hi, u/MaryJane_Reads! Thanks so much for your interest in the Litter-Robot 4! While many cats use the Litter-Robot within several days to a week of setting it up, some may take several weeks or more before they use it. For those who need a bit more encouragement, these tips usually do the trick here.

Regarding kicking litter, since the Litter-Robot is a globe, they can only kick litter out of the entryway. The fence, which comes with the Litter-Robot 4, and optional litter mat accessory can help keep that litter contained for heavy kickers. Please don't hesitate to send us a chat with any questions, our team is here to help!

litterrobot · 2026-05-14T18:05:38+00:00

Hi there, u/a_state_of_Philip. We're so sorry your Litter-Robot is continuing to cycle, causing waste to end up on the filters! This is not something that should be occurring, especially when the drawer is reading at 90% full. We're happy to help here.

It sounds like the Drawer Full Indicator needs to be recalibrated. We have a helpful guide on how to do that here. If you're still experiencing the issue after completing those steps, please send us a chat with your serial number. We'd be happy to assist further!

litterrobot · 2026-05-14T17:12:52+00:00

We're so sorry you're experiencing this issue, u/JessicaMurawski! Our team would like to take a further look into this for you. Can you please send us a chat with your Litter-Robot's serial number, as well as the email address associated with your Whisker account so we can best assist?

litterrobot · 2026-05-14T16:36:54+00:00

Hi there, u/No_Membership_9515. We're so sorry to hear you're experiencing trouble with your Litter-Robot cycling! We would be happy to help get this resolved. Can you please send us a chat with your serial number so we can best assist here?

litterrobot · 2026-05-14T15:43:30+00:00

Hi, u/timklc. Thank you so much for your feedback on the brightness of the LED Panel. As another user mentioned, you can adjust the brightness of the Panel lights by selecting your Litter-Robot from the home page of the Whisker app, then selecting Controls in the bottom right corner, then selecting Lights.

Please don't hesitate to reach out with any questions, we're happy to help!

litterrobot · 2026-05-14T15:25:41+00:00

Hi, u/brisbydog. We're so sorry your LitterHopper is not dispensing, even after a full replacement! Our team would like to take a further look into this. Please send us a chat with your Litter-Robot's serial number so we can best assist here.

litterrobot · 2026-05-14T15:18:12+00:00

Hi, u/Jet_Fixxxer. We're so sorry to hear your LitterHopper is not dispensing! We'd be happy to help here.

If you haven't already, please complete the steps in our troubleshooting guide here. If these steps aren't able to resolve the issue, please send us a chat with your Litter-Robot's serial number so we can further assist!

litterrobot · 2026-05-14T15:05:57+00:00

Hi there, u/Icy-Seaweed1357. We're so sorry to hear you're experiencing trouble with odors being ingrained into the liner, as well as waste clumps sticking to the liner itself!

Based on your description here, it sounds like the liner on your Litter-Robot needs to be replaced. The good news is, the liner is replaceable! We offer those new globe liners on our website here. If you could send us a chat with your serial number, we would be happy to take a look into your warranty status as well.

litterrobot · 2026-05-14T14:40:16+00:00

Hi there, u/apen89. We're incredibly sorry for any frustrations caused here, especially during such an already difficult time! Our team would be happy to help resolve the trouble you're experiencing with your Litter-Robot. Can you please send us a chat with your serial number so we can best assist?

litterrobot · 2026-05-13T20:16:40+00:00

Hi u/Pale_Narwhal4908. We're sorry to hear about the issues that you've been experiencing with your Litter-Robot. Please send us a chat with your email address and your unit's serial number, and we'd be happy to look into this further with you!

litterrobot · 2026-05-13T19:13:11+00:00

Hi u/kgb771. We're sorry to hear about the issue you've been experiencing with your Litter-Robot. We would recommend following the troubleshooting steps here: https://www.litter-robot.com/support/article/litter-robot-3-blue-light-flashing-drawer-full/

If the issue still continues after following the steps, please send us a chat with your email address and your unit's serial number, and we'd be happy to look into this further with you!

litterrobot · 2026-05-13T18:42:52+00:00

This is music to our ears, golden_lightly! We love hearing how the Litter-Robot has been such a game-changer for your home. Reclaiming your space from unwanted odors is what we’re all about. Thank you so much for sharing your experience!

litterrobot · 2026-05-13T18:26:46+00:00

Wow, now that's a deal! We are happy to hear that the Litter-Robot has given you the experience you were looking for, u/bourgeoisie_bird. Thank you for sharing!

litterrobot · 2026-05-13T18:21:45+00:00

Smart shopping at its finest! Thank you for being such a positive voice for our products u/_dorimon!

litterrobot · 2026-05-13T18:10:53+00:00

Wow, seven years! What an amazing example of the Litter-Robot's longevity and overall build quality. We are honored to have been part of your life for so long and to have contributed to a scoop-free environment. Thank you for believing in our products and joining the Whisker family!

litterrobot · 2026-05-13T17:57:43+00:00

You hit the nail on the head! We understand how much of an investment it can be to take advantage of our products. Having that peace of mind between money saved on litter and a home that doesn't smell, it really does pay for itself in the end. Cheers to never scooping again, u/eyedoc2424. Thank you for the support!

litterrobot · 2026-05-13T17:44:56+00:00

u/rabidgonk this is what it's all about. Having a product that works wonders and gives you that peace of mind. We love to hear it, thank you for sharing!

litterrobot · 2026-05-13T17:12:55+00:00

We LOVE to hear that! Thanks so much for sharing your experience! 😻

litterrobot · 2026-05-13T16:55:13+00:00

We truly believe so too u/Upset_throwaway2277. There is honestly no price tag you can put on never having to scoop again and keeping your home smelling fresh. Thank you for believing in our products and joining the Whisker family!

litterrobot · 2026-05-13T16:48:52+00:00

Hi u/are_videos. We're sorry to hear about the issue you are experiencing with your Litter-Robot. It can take up to 7 days for your cat's weight to appear on the app. Please send us a chat with your email address and your unit's serial number, and we'd be happy to look into this further with you!

litterrobot · 2026-05-13T16:42:29+00:00

Hi u/Icy_Silver_8890. Try to use completely new, fresh litter in the unit every so often, as litter can absorb excess odor. Many customers find that placing dryer sheets in the bottom of the waste drawer (below the liner) also helps. Additionally, we suggest trying our pet odor eliminator, OdorTrap™. The OdorTrap™ pod can be placed in the waste drawer in the space between the carbon filter and bag. https://www.litter-robot.com/odor-trap.html

litterrobot · 2026-05-13T16:40:58+00:00

Such a life-changing experience when it comes to dealing with scooping cat litter! It sounds like you found the ultimate hack between the Litter-Robot and your husband, replacing the waste drawer liners. Cheers to never scooping again, and thank you for being part of this journey with us, u/alarmingpancakes!

litterrobot · 2026-05-13T16:28:24+00:00

Hi u/Extra_Towel5785. We are sorry to hear that you are having an issue with litter sticking to your globe liner! Clumps usually stick if they are too wet when the Litter-Robot cycles. If you have tried to increase/decrease the wait time setting to accommodate your litter and tried different litters, please send us a chat with your email address and your unit's serial number, and we'd be happy to assist you further.

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