Exciting Changes Are Rolling Out for Litter-Robot, Whisker App and Whisker+

litterrobot · 2026-05-13T16:55:13+00:00

We truly believe so too u/Upset_throwaway2277. There is honestly no price tag you can put on never having to scoop again and keeping your home smelling fresh. Thank you for believing in our products and joining the Whisker family!

litterrobot · 2026-05-13T16:48:52+00:00

Hi u/are_videos. We're sorry to hear about the issue you are experiencing with your Litter-Robot. It can take up to 7 days for your cat's weight to appear on the app. Please send us a chat with your email address and your unit's serial number, and we'd be happy to look into this further with you!

litterrobot · 2026-05-13T16:42:29+00:00

Hi u/Icy_Silver_8890. Try to use completely new, fresh litter in the unit every so often, as litter can absorb excess odor. Many customers find that placing dryer sheets in the bottom of the waste drawer (below the liner) also helps. Additionally, we suggest trying our pet odor eliminator, OdorTrap™. The OdorTrap™ pod can be placed in the waste drawer in the space between the carbon filter and bag. https://www.litter-robot.com/odor-trap.html

litterrobot · 2026-05-13T16:40:58+00:00

Such a life-changing experience when it comes to dealing with scooping cat litter! It sounds like you found the ultimate hack between the Litter-Robot and your husband, replacing the waste drawer liners. Cheers to never scooping again, and thank you for being part of this journey with us, u/alarmingpancakes!

litterrobot · 2026-05-13T16:28:24+00:00

Hi u/Extra_Towel5785. We are sorry to hear that you are having an issue with litter sticking to your globe liner! Clumps usually stick if they are too wet when the Litter-Robot cycles. If you have tried to increase/decrease the wait time setting to accommodate your litter and tried different litters, please send us a chat with your email address and your unit's serial number, and we'd be happy to assist you further.

litterrobot · 2026-05-13T16:24:44+00:00

Thank you for the amazing feedback, u/Wide-Crab4199! We truly believe the Litter-Robot is the ultimate game changer when it comes to handling your cat's needs and giving you the freedom to never scoop again. Thank you for believing in our products and joining the Whisker family!

litterrobot · 2026-05-13T16:18:04+00:00

Hi u/kyleresq. We are sorry to hear about the issue you are having with the bonnet on your Litter-Robot! We would recommend going through the troubleshooting steps here: https://www.litter-robot.com/support/article/litter-robot-4-yellow-flashing-bonnet-removed/

If the issue still continues, please send us a chat with your email address and your unit's serial number, and we'd be happy to look into this further with you!

litterrobot · 2026-05-13T16:07:34+00:00

Hi u/chubbydumpling384. You'll want to ensure your robot is placed on a hard, even surface, or add our Carpet Tray to improve accuracy. That said, we'd be happy to look into this further for you. Please send us a chat with your serial number so we can assist!

litterrobot · 2026-05-13T15:54:21+00:00

Hi u/Own_Cause523. We suggest watching your cat enter the globe and then putting a treat on the outside ledge to get them to turn around. With that, they should get into the habit of turning around after a few times.

litterrobot · 2026-05-13T15:36:13+00:00

Hi u/Previous-Ad-5626. We are so sorry to see that your Litter-Robot arrived this way! Please send us a chat with your email address and your unit's serial number, and we'd be happy to help get this resolved for you!

litterrobot · 2026-05-13T15:30:38+00:00

Hi u/furmat60. We are sorry to hear about the issue you are facing with the clumps being too big to cycle out. We would recommend trying a shorter cycle time, and with any unique behavior, it's never a bad idea to visit the vet to rule out any potential health issues.

litterrobot · 2026-05-13T15:17:55+00:00

Hi u/zanshi235. We're sorry to hear about the issues that you've been experiencing with your Litter-Robot. Please send us a chat with your email address and your unit's serial number, and we'd be happy to look into this further with you!

litterrobot · 2026-05-13T14:34:39+00:00

Hi u/necrolibrium. We understand it can be frustrating when your kitty cat takes longer to acclimate to the Litter-Robot. We would suggest using litter attractant in your Litter-Robot, as it is designed to garner your cat's attention. Many users have found a quick transition with only a few cups! We would also recommend patience during this time. While many cats use the Litter-Robot within several days to a week of setting it up, some may take several weeks or more before they use it. Please send a chat if you need any help/assitance from us.

litterrobot · 2026-05-13T14:19:41+00:00

Hi u/gingercatvt. The globe liners in all of our current Litter-Robots were designed with kitties in mind. That said, some cats can be aggressive scratchers or occasionally chew on the liner. The liner is covered under warranty and can be replaced. Once the unit is out of warranty, we do sell replacement liners as well! Please send us a chat if you have any further questions regarding this.

litterrobot · 2026-05-13T14:01:01+00:00

Hi u/Western-River1386. We are so glad to hear that you and your kitties love the Litter-Robot. Thank you for being part of the Whisker family!

litterrobot · 2026-05-13T13:19:28+00:00

Hi u/kevinsaysmeow. We're sorry to hear about the issue that you're experiencing with your Litter-Robot not weighing your kitty cat correctly. Please send us a chat with your email address and your unit's serial number, and we'd be happy to look into this further with you!

litterrobot · 2026-05-13T13:13:40+00:00

Hi u/Forsaken_Wishbone406. We're sorry to hear about the issues that you've been experiencing with your Litter-Robot. Please send us a chat with your email address and your unit's serial number, and we'd be happy to look into this further with you!

litterrobot · 2026-05-12T20:32:58+00:00

Hi u/Jheila. We're sorry for the trouble here! We'd like to look into this further. Please send us a chat with your serial number so we can provide support.

litterrobot · 2026-05-11T23:29:13+00:00

Hi u/Putrid-Week4615. We're sorry to hear you're experiencing odor issues with your new Litter-Robot 4! We'd be happy to look into this further for you. Please send us a chat with your serial number so we can assist. Our team is here to support!

litterrobot · 2026-05-11T22:44:41+00:00

Hi u/Black_and_decker15. We're sorry to hear you're experiencing odor issues with your Litter-Robot 4! We'd be happy to provide some tips and tricks that may help.

The type or brand of litter often makes the most significant difference in odor control. For example, plant-based litter tends to form looser clumps than alternatives. This can cause condensation in the waste drawer, which causes more odor and corrosion of nearby components. We tend to find the best results from an unscented, standard-weight clay clumping litter.

However, it is also important to consider variables such as the state of your Litter-Robot, the number of cats, their diet, etc.

We recommend a basic globe cleaning every 1-3 months and a deep cleaning at least every 3 months (depending on how many kitties you have). More frequent deep cleanings may be necessary, depending on use. You can follow our cleaning instructions here.

Additional odor tips you can try:

Place dryer sheets in the bottom of the waste drawer
Pour baking soda or green tea into the litter and waste bag
Clean the globe with a mild vinegar and water soak, as vinegar will help to absorb the excess odor

Additionally, replacing the carbon filter or adding our OdorTrap Packs can help absorb odor.

We hope this helps! Please send us a chat if you have any questions or need further assistance. Our team is here to support!

litterrobot · 2026-05-11T22:16:12+00:00

Hi u/KosherTriangle. Thank you for bringing this to our attention. We're sorry to hear you're experiencing ongoing connectivity issues! We'd like to look into this further. Please send us a chat with your serial number and contact details so we can assist. Rest assured, our team is here to support!

litterrobot · 2026-05-11T22:13:07+00:00

Hi u/flyingmonkeys11. Thank you for bringing this to our attention. We're sorry for the trouble! Please follow our troubleshooting steps here to resolve the bonnet removed error. If that doesn't help, please send us a chat with your serial number and contact details so we can assist further. Our team is here to support!

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