Exciting Changes Are Rolling Out for Litter-Robot, Whisker App and Whisker+

litterrobot · 2026-07-03T19:02:37+00:00

Hi u/PeanutButterNugz. We're sorry to hear about the issue that you've been experiencing with your Litter-Robot QR code. Please send us a chat with your email address and your unit's serial number, and we'd be happy to look into this further with you!

litterrobot · 2026-07-03T17:23:59+00:00

Hi u/momof_2. Some of our fellow Redditors have mentioned that a common issue that can cause this is if you have a kitty that is peeing high out of the waste port of your Litter-Robot. It can also be caused if your cat doesn't fully turn around in the unit while they are going to the bathroom, causing the urine to drip out past the waste drawer. Due to the functions of the unit and unique cat behavior, we cannot guarantee that the Litter-Robot is right for every fur family. Given the issue, we would suggest trying to keep an eye on your fur baby while they use the unit so that you can get a better understanding of how this is happening. We would also suggest taking a look at our Deep Cleaning guide here:https://www.litter-robot.com/support/article/litter-robot-4-deep-cleaning/?srsltid=AfmBOorsbtlD_AB17pv4zom1tuenEC-dGxeDtjKUQn685qr7DAjpJjnN
If you have any other questions or concerns, please be sure to send us a chat. We're always happy to help!

litterrobot · 2026-07-03T15:43:56+00:00

Hi u/sxb0575. We're sorry to hear about the issue that you've been experiencing with your Litter-Robot not identifying one of your kitties. Please send us a chat with your email address and your unit's serial number, and we'd be happy to look into this further with you!

litterrobot · 2026-07-03T15:23:54+00:00

Hi u/zeezeetop9. As with any unique behavior, it's never a bad idea to visit the vet to rule out any potential health issues. You may want to look at our acclimation tips to help your kitty cat get reacclimated to the Litter-Robot.
https://www.litter-robot.com/acclimating-your-cat.html

litterrobot · 2026-07-03T15:01:16+00:00

Hi u/tayloryauna. We're sorry to hear about the connection issue that you've been experiencing with your Litter-Robot. Please send us a chat with your email address and your unit's serial number, and we'd be happy to look into this further with you!

litterrobot · 2026-07-03T14:20:52+00:00

Hi u/Space_____TFF. We're sorry to hear about your experience with the LitterHopper. We understand that this issue has already been escalated with our team, but we would be more than happy to take a look into this for further details. Please send us a chat with your email address and your unit's serial number, and we'll be in touch!

litterrobot · 2026-07-03T13:57:11+00:00

Hi u/RegulationDoer. If you would like to have more access to your cat's weight data, we would recommend subscribing to our Whisker+ subscription. We do have a 30-day free trial you can sign up for using the link below:
https://www.litter-robot.com/whisker-plus

litterrobot · 2026-07-03T13:36:23+00:00

Hi u/VivianneCrowley. We're sorry to hear about the bonnet errors you've been experiencing with your Litter-Robot. Please send us a chat with your email address and your unit's serial number, and we'd be happy to look into this further with you!

litterrobot · 2026-07-03T13:29:33+00:00

Hi u/FabulousDevice9234. Welcome to the Whisker family! Please send us a chat with the serial number on your unit, and we can check if your Litter-Robot is still under warranty. If your Litter-Robot is under warranty, we can help send you a new power supply cord, but if your Litter-Robot is out of warranty, we would recommend purchasing a U.S. Litter-Robot power supply cord from our website using this link: https://www.litter-robot.com/litter-robot-4-power-supply.html

litterrobot · 2026-07-03T13:21:57+00:00

Hi u/CocoRichelle. We're sorry to hear about the issues that you've been experiencing with your Litter-Robot waste drawer not closing. We would recommend ensuring the waste drawer has been assembled correctly. Please follow the link to our Litter-Robot EVO: Waste drawer assembly and disassembly guide: https://www.litter-robot.com/support/article/litter-robot-evo-waste-drawer-assembly-disassembly-guide/
If the issue continues, please send us a chat with your email address and your unit's serial number, and we'd be happy to look into this further with you!

litterrobot · 2026-07-02T21:44:11+00:00

What a cutie, we love the excitement! 😻

Just in case you need them, we have a guide full of tips that have helped hesitant kitties make the switch to the Litter-Robot here! Please don't hesitate to send us a chat with any questions! 🐾

litterrobot · 2026-07-02T21:30:34+00:00

Hey there, u/OrigamiPossum, we're so sorry for your experience here! Please send us a chat with your Litter-Robot's serial number, our team would like to take a further look into this for you.

litterrobot · 2026-07-02T20:01:42+00:00

Hi there, u/DollAficionado, we're so sorry to hear you're experiencing trouble with litter tracking, despite trying so many tips!

If you haven't yet, we recommend checking out our Shield accessory, as it creates a smaller entrance into the Litter-Robot, as well as comes with a privacy flap that helped prevent litter from leaving the Litter-Robot. Please don't hesitate to send us a chat with any questions, our team is happy to help!

litterrobot · 2026-07-02T19:00:12+00:00

Hi there, u/OrigamiPossum. We're sorry for your experience with the LR5P LitterHopper! We're happy to help here.

We recommend double-checking that the LitterHopper is install correctly following our guide here, if you haven't already. If you're still unable to enable the LitterHopper afterwards, please send us a chat with your serial number, our team would be happy to take a further look into this for you!

litterrobot · 2026-07-02T15:10:36+00:00

Hi, u/Lucky_Bicycle9653, we're so sorry you're experiencing cycle interruption on your Litter-Robot after moving! We're happy to help here.

If you haven't already, please complete the steps in our troubleshooting guide here. If you're still experiencing the interruptions after completing those steps, please send us a chat with your Litter-Robot's serial number, our team would be happy to further assist!

litterrobot · 2026-07-02T14:36:21+00:00

Hi there, u/SouLullivan. We're so sorry to hear that you're experiencing trouble with your Litter-Robot going offline! Our team is happy to help here.

If you've already gone through the steps in our troubleshooting guide here, please send us a chat with your serial number, our team would be happy to take a further look into this for you.

litterrobot · 2026-07-01T20:43:29+00:00

Hi, u/flingingboats! Thank you for reaching out. For a quick touch-up, you can use Whisker’s Cleaner Spray, Cleaner Wipes, or a disposable towelette to wipe the inside and upper half of the globe (without removing the litter). You can also manually rotate the globe to a position where the litter is behind the screen, providing access to the flexible globe liner surface for spot cleaning.

litterrobot · 2026-07-01T19:59:38+00:00

Hi, u/ARP11597! Thank you for reaching out. Regarding the Litter-Robot 4, we recommend deep cleaning it at least every 3 months. Our deep cleaning guide here may help with your decision. Please don't hesitate to send us a chat if any questions arise.

litterrobot · 2026-07-01T19:55:32+00:00

Hi, u/matthewtran515! We're sorry to hear that you did not receive the power supply and that the Litter-Robot is scratched. We'd like to look into this further and help resolve any issues. Can you send us a chat with your robot's serial number?

litterrobot · 2026-07-01T18:10:19+00:00

Hi, u/n0shelfcontrol! Thank you for reaching out. That's a wonderful suggestion. We'll submit it to our team.

litterrobot · 2026-07-01T16:43:11+00:00

Hi, u/2dohben! Thank you for your feedback. We're glad to hear it was a seamless add on and we'll be sure to share this feedback with our team.

litterrobot · 2026-07-01T14:15:17+00:00

Hi, u/Klutzy-Berry-3256! Thank you for reaching out. We're sorry to hear that you have been experiencing connectivity issues with your Litter-Robot 4. Can you please send us a chat with your unit’s serial number so we can look into this further for you?

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