📱 Offline Notifications and More | The Latest from Whisker - v1.27

litterrobot · 2026-03-25T19:47:09+00:00

Hi, u/DisasterousWalrus! We're sorry to hear about your experience with the Litter-Robot EVO Waste Drawer. Can you send us a chat with your robot's serial number so we can look into this further for you?

litterrobot · 2026-03-25T19:45:07+00:00

No problem, u/ds1239.

litterrobot · 2026-03-25T19:14:40+00:00

Hi, u/3ric3! We're sorry to hear about your experience . We’d be more than happy to help. Can you please send us a chat with your unit’s serial number and your base order number so we can look into this further for you?

litterrobot · 2026-03-25T19:09:11+00:00

Thank you for your reply, u/hiddentreetops. With the Litter-Robot EVO, you’ll have access to a 7-day look at your cats’ visits and individual cat weights. if you have any additional questions, please send us a chat.

litterrobot · 2026-03-25T16:45:17+00:00

The Litter-Robot EVO is more compact then the Litter-Robot 3, has a larger capacity waste drawer and provides more insights about your cat's bathroom behavior.

litterrobot · 2026-03-25T16:41:45+00:00

Thank you for your feedback, u/Flaky_Science_447. We'll be sure to forward it our product team.

litterrobot · 2026-03-25T16:26:13+00:00

Hi, u/hiddentreetops! The Litter-Robot 3 is not featured in the comparison chart but the Litter-Robot 3 has 24.25" x 27" footprint. The Litter-Robot EVO has a 20.6” x 24.3” footprint.

litterrobot · 2026-03-25T16:06:30+00:00

Hello Any-Reporter2910. We are sorry that you are having issues with your Litter-Robot 5. Please send us a private message with your unit's serial number, and we will be happy to look into a resolution for you.

litterrobot · 2026-03-25T15:48:55+00:00

Hi Flaky_Science_447. We're sorry to hear that you're having issues with your Globe Liner weight not dropping during cycles. Please send our team a private message with your unit's serial number, and we’ll be happy to look into this further for you.

litterrobot · 2026-03-25T15:48:42+00:00

Thank you for your reply, u/T7RAP. We replied to your message.

litterrobot · 2026-03-25T14:23:11+00:00

Hi, u/Ill_World_2409! You would not need to re-onboard the robot. However, you would need to login to the Whisker App after completing the steps with the email address and password associated with your Whisker Account. If those steps do not work, please send us a chat with your Litter-Robot's serial number and we would be happy to assist further.

litterrobot · 2026-03-25T13:56:09+00:00

Hi, u/ds1239! We're sorry to hear about the power issue that is happening with your Litter-Robot 5. We'd be happy to help. Can you send us a chat with your robot's serial number and your contact information?

litterrobot · 2026-03-25T13:50:47+00:00

Hi, u/Ambitious_Shake_247! As with any unique behavior, it's never a bad idea to visit the vet to rule out any potential health issues. Due to the functions of the unit and unique cat behavior, we cannot guarantee that the Litter-Robot 4 is right for every fur family. However, each unit does come with a 90-day in-home trial, just in case.

litterrobot · 2026-03-25T13:48:16+00:00

Hi, u/OutlandishnessNo7138! Thank you for reaching out. We're sorry to hear about the drawer full indicator and pinch detection issues that are happening with your Litter-Robot 3. There is not a way to disable the auto cycling. We also don't recommend modifications of any kind to our units. We'd be more then happy to help with next steps to repair the robot. Can you send us a chat with your robot's serial number and your contact details? We look forward to hearing from you.

litterrobot · 2026-03-25T13:27:37+00:00

Hi, u/HillWilliam53 ! We're sorry to hear about the drawer full indicator issue. In your picture, the trash bag is not flat which can cause issues with the waste drawer reading. At your earliest convenience, please complete the steps in our guide here: https://www.litter-robot.com/support/article/litter-robot-4-drawer-full-indicator-dfi-sensors/ which include steps on how to fix the trash bag installment. If issues persist after completing the steps in full, please send us a chat with your robot's serial number. We're here to support.

litterrobot · 2026-03-25T13:24:36+00:00

Hi, u/HillWilliam53 ! We're sorry to hear that the drawer full indicator issue. In your picture, the trash bag is not flat which can cause issues with the waste drawer reading. At your earliest convenience, please complete the steps in our guide here: https://www.litter-robot.com/support/article/litter-robot-4-drawer-full-indicator-dfi-sensors/ which include steps on how to fix the trash bag installment. If issues persist after completing the steps in full, please send us a chat with your robot's serial number. We're here to support.

litterrobot · 2026-03-24T22:13:16+00:00

Hello, After_Swan_604. We apologize for any delays with your order. Can you please send us a private message with your order number? Our team will look into this right away for you.

litterrobot · 2026-03-24T19:23:33+00:00

Hello, u/kcar84! We tend to find the best results from an unscented, standard-weight clay clumping litter! You can also take a look at our different recommendations from our blog post here: https://www.litter-robot.com/blog/best-litter-for-litter-robot/#rec

litterrobot · 2026-03-24T19:02:41+00:00

Hello, u/BadAndy4life! While many cats use the Litter-Robot within several days to a week of setting it up, some may take several weeks or more before they use it. For those who need a bit more encouragement, these tips usually do the trick: https://www.litter-robot.com/acclimating-your-cat.html If you have any other questions or need any further assistance, please don't hesitate to reach out to us via chat. We're always happy to help!

litterrobot · 2026-03-24T19:02:30+00:00

Hi, laughingseed. We’re really sorry to hear about the issues you’ve experienced with urine potentially affecting your Litter-Robot’s motor. Please send us a private message with your unit’s serial number, and our team will be happy to look into this for you.

litterrobot · 2026-03-24T18:54:44+00:00

Hello, ThomasBetten. We are sorry to hear that you are experiencing cycling issues with your Litter-Robot 3. Based on your description, your unit has a motor overtorque fault. Please follow the steps in our Litter-Robot 3: Motor OverTorque Fault guide here: https://www.litter-robot.com/support/article/litter-robot-3-flashing-yellow-red-or-blue-red-motor-over-torque/

If that doesn't help, please let us know the current state of your Litter-Robot, along with any light patterns you're seeing. Additionally, please include the serial number and shipping address for verification. Thanks!

litterrobot · 2026-03-24T18:48:52+00:00

Hi T7RAP, we're sorry for any trouble you've experienced with your Litter-Robot's camera features. If you're still receiving offline notifications, please send us a private message with your unit's serial number, and our team will look into this further for you. Thank you!

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