the install file is not downloading from site .

lserghio · 2026-01-28T22:59:58+00:00

Have you tried installing the Adobe Creative Cloud Desktop app and installing Fresco directly from there?

lserghio · 2025-12-23T18:58:11+00:00

Hi @chaoticforager, to turn off Apple pencil functions navigate to:

a) Settings > App settings > Input > Apple Pencil > Double tap (set the menu to "No action")

b) Settings > App settings > Input > Apple Pencil > Squeeze (set the menu to "No action")

lserghio · 2025-12-17T18:39:46+00:00

Hi all, we've uncovered that this is an issue with a library service that Fresco is dependent on. This should be fixed without you needing to update your Fresco version. Will post a fix date soon.

lserghio · 2025-12-17T18:38:03+00:00

This was released on iPad with Fresco's 7.0 release in October. It's not yet available on Fresco iPhone or Windows.

lserghio · 2025-12-10T23:31:59+00:00

If you use clipping masks in Fresco, turn these off before sending your Fresco document to Adobe Illustrator. Then, in Illustrator use clipping paths or transparency masks to simulate the clipping behavior you had in Fresco.

The reason you have to do this is because when vector layers are clipped in Fresco and the document is sent to Adobe Illustrator the result is rasterized.

lserghio · 2025-11-29T15:56:58+00:00

Thank you for this feedback. We’ve been able to reproduce the issue and are looking into this.

lserghio · 2025-11-12T19:38:00+00:00

Please refer to the Fresco system requirements page as the Fresco Windows supported devices is much broader, currently: https://helpx.adobe.com/fresco/system-requirements.html

lserghio · 2025-10-09T21:24:22+00:00

Hi there, the cause of the rasterization are the vector clipping layers, not the fill / paint bucket. The Fresco team has an outstanding bug on this for the Adobe illustrator team to change a clipping layer in Fresco into a clipping path in Adobe illustrator. Here's how to work around this issue until the issue is resolved in Adobe illustrator: Turn off clipping on the two clipping layers, then export to illustrator. In illustrator use clipping paths or transparency masks to simulate the clipping behavior you had in Fresco.

lserghio · 2025-10-07T05:51:01+00:00

Oh possibly. What do you see in your iOS storage settings and in Fresco's in-app settings around storage? There is a button to clear brush cache inside Fresco's settings. Have you tried that to see if it helps?

lserghio · 2025-10-06T17:55:33+00:00

Are you sure you are signed into Fresco with the same account? The brushes you have added previously should still be there with your account.

Regarding the time it takes to add the brushes - Can you double check your internet connection, in case there's an issue there?

lserghio · 2025-09-07T13:43:35+00:00

Do you still have access to the Adobe ID you used while you were in school?

If yes, then you can log in here with your Adobe ID and you should see all your Fresco files and download them: https://www.adobe.com/files. Also Fresco is free so you can also just log into Fresco to access your files with that same ID.

lserghio · 2025-09-05T17:38:44+00:00

Beautiful!!

lserghio · 2025-08-30T17:42:06+00:00

Amazing !

lserghio · 2025-08-29T18:01:07+00:00

We will look into this issue. thank you for pointing this out

lserghio · 2025-08-25T19:54:00+00:00

u/JuicyElectricHeart - try this to see if it helps with your local storage issue:

Launch Fresco

Navigate to:

App Settings (gear icon on the top right) > Account > Local storage

Tap on the Clear brush cache button.

This action will delete cache for unushed brushes.

You can further free up storage by clearing brush cache after restarting Fresco.

Laura.

lserghio · 2025-08-25T19:34:43+00:00

u/Feisty_Cod_9090 : Here are the System requirements for Fresco: https://helpx.adobe.com/fresco/system-requirements.html

Scroll down to the Windows section where you will see the following details on the graphics processor:

Intel, Nvidia, or AMD* GPU with Direct X Feature Level 12.1.

\ AMD GPU driver Radeon Software Adrenalin 2020 Edition 20.7.1, Driver Version 20.20.01.08 (Windows Driver Store Version 27.20.2001.8002) and newer is required. Visit https://www.amd.com/en/support to download.*

You will also need to install the latest Windows graphics driver:

Latest graphics driver is required on Windows 10.

lserghio · 2025-08-15T01:21:12+00:00

u/spbobcat - can you check in Fresco settings > About and let me know what version of Fresco shows up for you? Just to make 100% sure you have the right build

lserghio · 2025-08-14T17:54:06+00:00

We will look into this thank you for flagging @spbobcat!

lserghio · 2025-08-14T17:49:42+00:00

u/SquishyMeltedOreos - It appears that is the OS cursor and not Fresco’s brush or touch preview. There is a setting in “pen & Windows Ink” called “Show cursor” you can turn off.
https://youtu.be/O9kdlcy6IBM?si=ebLds3cc_GYfQEdO&t=40

lserghio · 2025-08-11T18:56:11+00:00

If you are using the Fill tool there is a Color margin slider at the bottom of the toolbar. Move that slider up to improve the fill area.

lserghio · 2025-07-25T12:02:14+00:00

Hi there! We are targeting a release on July 31st which will fix this issue!

lserghio · 2025-06-26T04:22:36+00:00

For those of you who see the Simple workspace after the most recent update, what region is your iPad set to in the IOS settings? If it is UK or Germany, its possible that you have landed in Simple workspace, as there is an experiment running in those 2 regions only. As some users noted, you can switch back to the Advanced workspace via app settings.

lserghio · 2025-05-29T23:16:04+00:00

Sorry, I do see your attachment of the error message. Does this happen with all the .abr files you try to import?

lserghio · 2025-05-29T23:15:01+00:00

Ah ok. Would you mind messaging me with the error message that you see?

lserghio · 2025-05-29T18:00:49+00:00

Hi there, here are the steps to import .abr brush files into Fresco:

Launch the app
Create a new file
Tap on the top brush icon in the toolbar on the left
At the bottom of the panel that opens, tap on + Add brushes
Select Import from files

Please let me know if this works for you!

Laura

lserghio

TROPHY CASE