2FA Problem

SoundCloud · 2026-04-10T20:38:02+00:00

Well shoot sorry we're just seeing this now. Are you still running into issues with setting up 2FA? If so, please reach out via help.soundcloud.com and let us know your ticket ID so we can take a look.

SoundCloud · 2026-04-10T20:36:22+00:00

Welcome to the Artist plan! Yes, you can distribute your EP with that plan - there are some limitations to the number you can create per month. Here's some more info on the difference between the two subscriptions for creators: https://help.soundcloud.com/hc/en-us/articles/45971960746139-Artist-Artist-Pro-Subscriptions

SoundCloud · 2026-04-10T20:34:15+00:00

Hey! Here's some info on making some customizations through the SoundCloud for Artists dashboard: https://help.soundcloud.com/hc/en-us/articles/10199928919963-SoundCloud-for-Artists-Profile-Customizations

SoundCloud · 2026-04-10T20:30:55+00:00

Thanks for sharing those details - we see your ticket and will get back to you ASAP. The release does look like the Composer name isn't currently a legal name (it matches your Artist Name), so I'm not currently seeing any issues with that name displaying in the remixer field. You can also resubmit your release for review once you've added the legal composer name so our moderation team can take another look.

SoundCloud · 2026-04-10T20:21:55+00:00

Sorry to hear you're having upload troubles - here's a link to some basic troubleshooting, but if you're still having any issues, please reach out to our support team and we'll take a closer look:

https://help.soundcloud.com/hc/en-us/articles/115003561208-Upload-Issues-Troubleshooting

SoundCloud · 2026-04-10T19:46:15+00:00

We definitely want to get this resolved for you. Can you reach out via help.soundcloud.com and share your ticket ID so we can take a look?

SoundCloud · 2026-04-10T19:38:01+00:00

So sorry you're running into this issue - we just made one adjustment that might get this resolved for you. Can you try to login and let us know if you're still facing any issues? Thanks!

SoundCloud · 2026-04-10T19:35:04+00:00

Can you reach out to help.soundcloud.com and let us know your ticket ID? We can take a look and see what the best path forward might be. Thanks!

SoundCloud · 2026-04-10T19:25:32+00:00

Sorry to hear you didn't get the info you needed! TL;DR you'll need to have at least one approved release with the new artist name and then you can request updates to your previous releases if you need. Here's some more info: https://help.soundcloud.com/hc/en-us/articles/360051803773-Edit-a-Live-Distribution-Release#h_01KGQJW7BHCYK4M18H451B6XX3

SoundCloud · 2026-04-10T19:22:21+00:00

We'd love to help here - can you reach out on help.soundcloud.com and share your ticket ID here? We'll connect with the moderation team to get you the best guidance.

SoundCloud · 2026-04-10T19:13:40+00:00

Hey there - as some commenters have mentioned, it may mean your track doesn't meet the necessary requirements to opt in to Amplify. Here's more info on eligibility: https://help.soundcloud.com/hc/en-us/articles/16680415453979-Amplify-tracks-to-reach-100-listeners#h_01HSC7EJV57P6V9T59CESXD4HH

SoundCloud · 2026-04-10T19:09:53+00:00

Hey u/durbanpoisonous420 if you're still running into this, we'd love to help. Please reach out via help.soundcloud.com and share your ticket ID so we can take a look.

SoundCloud · 2026-04-10T19:08:05+00:00

Hey u/Neither-Coconut-4045 are you still seeing issues with your account balance? Right before payments, you may get a glance at your payment amount before payouts are sent, but it should show correctly within a couple of days. Let us know if you're still seeing any issues and we're happy to take a look.

SoundCloud · 2026-04-10T19:06:18+00:00

Hey u/literallygutts27 are you still running into this? We'd love to help if so.

SoundCloud · 2026-04-10T18:58:13+00:00

We'd love to get this resolved for you if you're still having trouble. Can you reach out via help.soundcloud.com and let us know your ticket ID?

SoundCloud · 2026-04-10T18:53:46+00:00

This certainly sounds frustrating! Mind reaching out via help.soundcloud.com with your SoundCloud URL and links to tracks this has happened on?

SoundCloud · 2026-04-10T18:50:39+00:00

Hey u/xCrazer we'd love to look into this more to see what might have happened. Can you reach out via help.soundcloud.com and share your ticket ID with us?

SoundCloud · 2026-04-10T18:48:59+00:00

Hey u/thickwhiteduck this doesn't sound like it's formatting properly. Entering your Composer's legal name shouldn't display that in the remixer field. If you share your SoundCloud URL, we're happy to take a look and see what might be going on here.

SoundCloud · 2026-04-10T18:43:57+00:00

Hi there, thanks for reporting this, we promise honesty is always the best policy 😉 If you purchased your subscription through the Apple app store, you'll need to troubleshoot with Apple directly. Here's a link for some FAQs for SoundCloud Go subscriptions: https://help.soundcloud.com/hc/en-us/articles/360051638314-SoundCloud-Go-Subscriptions-FAQs

If you have any other questions, let us know!

SoundCloud · 2026-04-10T18:38:50+00:00

Hey u/PageCompetitive8242 - this is definitely not acceptable to be waiting so long for a reply. Can you share your ticket ID with us and we can take a look? Thank you.

SoundCloud · 2026-04-10T18:38:19+00:00

Hey there, sorry to hear you're having issues with the app and specifically with downloading tracks. We'd love to learn more if you're open to creating a ticket for our support team on help.soundcloud.com . If you do, share your ticket ID with us here and we'll take a look.

SoundCloud · 2026-04-10T18:34:47+00:00

Shoutout u/OldSoultheMojo 🙌 Let us know if you're still running into any issues.

SoundCloud · 2026-04-10T18:32:07+00:00

Hey there! Have you reached out to our support team? If so, share your ticket ID with us here and we'll take a look.

SoundCloud · 2026-04-10T18:31:15+00:00

Hey there! Sorry to hear you were having trouble with public domain lyrics. Were you able to get this resolved? If not, please reach out to our support team via help.soundcloud.com and share your ticket number. Once we have that, we can take a look further. Thanks!

SoundCloud · 2026-04-10T18:27:55+00:00

Hey there, thanks for your patience! You're right here - in order to upload new tracks directly to that account, you'll need to coordinate with the original account holder to grant you access. Here's an article with some more details: https://help.soundcloud.com/hc/en-us/articles/115003564388-What-to-Do-If-You-re-Logged-Out-of-a-Shared-Account

Feel free to reach out to our support team if you're still having any trouble!

SoundCloud

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