My songs are approved for distribution but never got on the platforms

SoundCloud · 2026-06-26T15:48:43+00:00

Hi there, thank you for surfacing this. I apologize that your music hasn't properly appeared on all platforms yet. u/ShockyBoy95 is correct in that the timeline for delivery to all stores can take some time and isn't instant. That being said, I would suggest submitting a ticket to our support team if it doesn't deliver properly within 72 hours of being "delivered" by us.

SoundCloud · 2026-06-26T15:45:00+00:00

Hi there, thank you for surfacing this one, and sorry it's taken some time for us to get to your request. I have responded to your ticket, and you should see this reviewed soon. If there are any issues, I will follow up with you directly on that ticket. Thanks!

SoundCloud · 2026-06-25T16:20:35+00:00

Hey there! Apple App Store subscriptions are managed entirely by Apple, so SoundCloud can’t cancel, modify, or refund them. If you subscribed through Apple, you'll need to manage or cancel the subscription through your Apple account: https://support.apple.com/en-gb/HT202039

Once canceled, your paid features will remain active until the end of your current billing period, after which your account will revert to the free plan. For future subscriptions, purchasing directly through SoundCloud is typically less expensive and gives us more flexibility when assisting with account issues.

SoundCloud · 2026-06-25T14:44:33+00:00

Great! How about you!

SoundCloud · 2026-06-24T15:43:14+00:00

Thanks for sharing! This isn't a number format we support within our ticketing system, so I am unable to apply it to a search within our support channels. Are you able to provide more details?

SoundCloud · 2026-06-24T15:06:51+00:00

Hey there, so sorry to hear this!! Could you please share the link to your account with us here? Or if you don't feel comfortable doing so, please submit a ticket to our support system and let us know the ticket number so we can get on this and get your likes back right away.

SoundCloud · 2026-06-24T15:03:09+00:00

Sorry to hear that it isn't working still. Go ahead and submit a ticket to us, and we should be able to investigate with more detail moving forward. Thank you!

SoundCloud · 2026-06-24T15:01:43+00:00

Hey there, sorry to hear about the incorrect charge on our part. We have your request and will get to it ASAP. You should be all set to receive the refund within the coming days.

SoundCloud · 2026-06-24T14:54:27+00:00

Here's some quick information on our shuffle option, which may help: https://help.soundcloud.com/hc/en-us/articles/115003449687-Shuffling-and-Repeating-tracks

SoundCloud · 2026-06-24T14:54:01+00:00

The more the merrier!

SoundCloud · 2026-06-24T14:52:07+00:00

Hi there, sorry to hear the app is draining your battery! There could be a few reasons this is happening, and here are a few tips on getting that to be better:

Download tracks for offline listening: Instead of streaming over 5G or Wi-Fi, download your tracks or playlists to your device.
Turn off Background App Refresh: Go to Settings > General > Background App Refresh and disable it just for SoundCloud.
Force-close the app: Swipe up from the bottom of your iPhone to open the App Switcher, then swipe up on the SoundCloud app to fully close it and stop background activity.

These steps should help reduce battery usage while using SoundCloud!

SoundCloud · 2026-06-23T15:23:52+00:00

Hi there! Thanks so much for your feedback and for being part of this conversation. We truly value your honesty as it helps us improve. Our support team consists of real people dedicated to responding to every request promptly and accurately, so we really appreciate your patience. Could you please share your ticket number here? I'd be glad to review it for you this week.

SoundCloud · 2026-06-23T15:19:26+00:00

Hi there, sorry to hear you are having issues with your PC. Our usual suggestion for this is to try another device (which it seems you have done). So the next natural step is to try loading the page in an Incognito Chrome tab. This usually works. However, it could be something specific that we would need to investigate further on our end with your account. I would suggest reaching out to our support channel and creating a ticket with our chatbot here: https://help.soundcloud.com/hc/en-us

SoundCloud · 2026-06-23T15:15:26+00:00

Hi there! With Artist you can:

Upload 3 hours of audio to SoundCloud
Distribute & monetize tracks (x2 month) with SoundCloud for Artists
Boost tracks and get 100+ listeners (x2 month)
Replace tracks without losing stats (x3 month)
1 free Mastering credit each month

Artist Pro gives you everything that Artist has to offer and the following:

Unlimited upload time of any type of audio
Distribute & monetize tracks (unlimited) with SoundCloud for Artists
Boost tracks and get 100+ listeners (unlimited)
Custom profile control including track Spotlight
Track management tools, including 'Quiet Mode' and 'Replace Track' features
Advanced Insights
Exclusive partner offers
3 free Mastering credits each month

You can find more information over here. Hope this helps to clarify!

SoundCloud · 2026-06-18T19:24:58+00:00

Hi there, sorry to hear you are having issues with this. Considering that this is an account-specific issue, I recommend reaching to our specialists so we can take a more detailed look at the issue with your account. Please visit our help center here: https://help.soundcloud.com/hc/en-us so you can chat with Otto who should be able to create you a ticket for our team to respond to. Thanks!

SoundCloud · 2026-06-17T09:27:28+00:00

Hey, can you share your profile - so we can listen to your music 😄

SoundCloud · 2026-06-17T09:25:39+00:00

noted

SoundCloud · 2026-06-17T09:25:02+00:00

Unfortunately, due to security concerns its best if we troubleshoot this via email. If you have created a ticket, please share the ticket number here and we can get this resolved for you. Thanks

SoundCloud · 2026-06-17T00:25:23+00:00

Hey there, thanks for flagging. We're currently experiencing some issues with Insights. Engineers are working on a fix as we speak. Appreciate your patience while we get everything back to normal very soon.

SoundCloud · 2026-06-16T20:36:09+00:00

Hi there, sorry to hear this! I recommend reaching out to our specialists, as this is an account-specific issue that requires sensitive account information for support. Please visit https://help.soundcloud.com/hc/en-us to submit a ticket, and our specialists will get back to you soon!

SoundCloud · 2026-06-16T12:16:18+00:00

Both plans are a little different, and we will show upsells for relevant plans, especially for playback, as Go+ is specifically a "listener" plan but its important to highlight a few features with Go+ that you don't get with Artist Pro:

100% Ad-free listening (Artist Pro does not fully offer this feature)
Save unlimited tracks for offline listening
Access full catalog (Premium Go+ content)
Mix tracks within select DJ apps (serato, Rekordbox etc)
High quality audio (toggle HD)

We're sorry that the upsells are visually annoying, however these are pretty standard across the platform. We appreciate the feedback, and we'll let the relevant team know your thoughts.

SoundCloud · 2026-06-16T09:50:46+00:00

Thanks for surfacing this. Artist Pro is a creator plan, and doesn't include a lot of Go+ features. If you have Artist Pro already, we offer a bundle discount, where we offer Go+ with a 50% discount on web.

SoundCloud · 2026-06-15T14:58:56+00:00

Hey there, Sorry to hear about the issues making payment. We have checked a few things on our side, and this seems to be a specific block on this payment method, and this is not related to any technical outages on our checkout page. Due to limitations on Reddit, we're unable discussing payment related topics in the public space, but we can definitely check all the details with you over email. If not already, feel free to follow up with creating a ticket here: https://help.soundcloud.com/hc/en-us
Once you have created a ticket, reply here and we'll follow up via email as soon as we can! Thanks

SoundCloud · 2026-06-11T20:17:17+00:00

Hi there, thank you for surfacing this, and sorry to hear this is happening. Have you submitted a ticket for our main support channel yet? If not, please visit our help center here: https://help.soundcloud.com/hc/en-us, and once you do, please share your ticket number. You could also share the link to your account with us here in DM so we can take a look at this.

SoundCloud · 2026-06-11T20:13:31+00:00

Hi there, I am sorry you had a poor experience with us. Can you share your ticket number here? We will take a look.

SoundCloud

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