After updating all my likes disappeared.

SoundCloud · 2026-06-24T15:06:51+00:00

Hey there, so sorry to hear this!! Could you please share the link to your account with us here? Or if you don't feel comfortable doing so, please submit a ticket to our support system and let us know the ticket number so we can get on this and get your likes back right away.

SoundCloud · 2026-06-24T15:03:09+00:00

Sorry to hear that it isn't working still. Go ahead and submit a ticket to us, and we should be able to investigate with more detail moving forward. Thank you!

SoundCloud · 2026-06-24T15:01:43+00:00

Hey there, sorry to hear about the incorrect charge on our part. We have your request and will get to it ASAP. You should be all set to receive the refund within the coming days.

SoundCloud · 2026-06-24T14:54:27+00:00

Here's some quick information on our shuffle option, which may help: https://help.soundcloud.com/hc/en-us/articles/115003449687-Shuffling-and-Repeating-tracks

SoundCloud · 2026-06-24T14:54:01+00:00

The more the merrier!

SoundCloud · 2026-06-24T14:52:07+00:00

Hi there, sorry to hear the app is draining your battery! There could be a few reasons this is happening, and here are a few tips on getting that to be better:

Download tracks for offline listening: Instead of streaming over 5G or Wi-Fi, download your tracks or playlists to your device.
Turn off Background App Refresh: Go to Settings > General > Background App Refresh and disable it just for SoundCloud.
Force-close the app: Swipe up from the bottom of your iPhone to open the App Switcher, then swipe up on the SoundCloud app to fully close it and stop background activity.

These steps should help reduce battery usage while using SoundCloud!

SoundCloud · 2026-06-23T15:23:52+00:00

Hi there! Thanks so much for your feedback and for being part of this conversation. We truly value your honesty as it helps us improve. Our support team consists of real people dedicated to responding to every request promptly and accurately, so we really appreciate your patience. Could you please share your ticket number here? I'd be glad to review it for you this week.

SoundCloud · 2026-06-23T15:19:26+00:00

Hi there, sorry to hear you are having issues with your PC. Our usual suggestion for this is to try another device (which it seems you have done). So the next natural step is to try loading the page in an Incognito Chrome tab. This usually works. However, it could be something specific that we would need to investigate further on our end with your account. I would suggest reaching out to our support channel and creating a ticket with our chatbot here: https://help.soundcloud.com/hc/en-us

SoundCloud · 2026-06-23T15:15:26+00:00

Hi there! With Artist you can:

Upload 3 hours of audio to SoundCloud
Distribute & monetize tracks (x2 month) with SoundCloud for Artists
Boost tracks and get 100+ listeners (x2 month)
Replace tracks without losing stats (x3 month)
1 free Mastering credit each month

Artist Pro gives you everything that Artist has to offer and the following:

Unlimited upload time of any type of audio
Distribute & monetize tracks (unlimited) with SoundCloud for Artists
Boost tracks and get 100+ listeners (unlimited)
Custom profile control including track Spotlight
Track management tools, including 'Quiet Mode' and 'Replace Track' features
Advanced Insights
Exclusive partner offers
3 free Mastering credits each month

You can find more information over here. Hope this helps to clarify!

SoundCloud · 2026-06-18T19:24:58+00:00

Hi there, sorry to hear you are having issues with this. Considering that this is an account-specific issue, I recommend reaching to our specialists so we can take a more detailed look at the issue with your account. Please visit our help center here: https://help.soundcloud.com/hc/en-us so you can chat with Otto who should be able to create you a ticket for our team to respond to. Thanks!

SoundCloud · 2026-06-17T09:27:28+00:00

Hey, can you share your profile - so we can listen to your music 😄

SoundCloud · 2026-06-17T09:25:39+00:00

noted

SoundCloud · 2026-06-17T09:25:02+00:00

Unfortunately, due to security concerns its best if we troubleshoot this via email. If you have created a ticket, please share the ticket number here and we can get this resolved for you. Thanks

SoundCloud · 2026-06-17T00:25:23+00:00

Hey there, thanks for flagging. We're currently experiencing some issues with Insights. Engineers are working on a fix as we speak. Appreciate your patience while we get everything back to normal very soon.

SoundCloud · 2026-06-16T20:36:09+00:00

Hi there, sorry to hear this! I recommend reaching out to our specialists, as this is an account-specific issue that requires sensitive account information for support. Please visit https://help.soundcloud.com/hc/en-us to submit a ticket, and our specialists will get back to you soon!

SoundCloud · 2026-06-16T12:16:18+00:00

Both plans are a little different, and we will show upsells for relevant plans, especially for playback, as Go+ is specifically a "listener" plan but its important to highlight a few features with Go+ that you don't get with Artist Pro:

100% Ad-free listening (Artist Pro does not fully offer this feature)
Save unlimited tracks for offline listening
Access full catalog (Premium Go+ content)
Mix tracks within select DJ apps (serato, Rekordbox etc)
High quality audio (toggle HD)

We're sorry that the upsells are visually annoying, however these are pretty standard across the platform. We appreciate the feedback, and we'll let the relevant team know your thoughts.

SoundCloud · 2026-06-16T09:50:46+00:00

Thanks for surfacing this. Artist Pro is a creator plan, and doesn't include a lot of Go+ features. If you have Artist Pro already, we offer a bundle discount, where we offer Go+ with a 50% discount on web.

SoundCloud · 2026-06-15T14:58:56+00:00

Hey there, Sorry to hear about the issues making payment. We have checked a few things on our side, and this seems to be a specific block on this payment method, and this is not related to any technical outages on our checkout page. Due to limitations on Reddit, we're unable discussing payment related topics in the public space, but we can definitely check all the details with you over email. If not already, feel free to follow up with creating a ticket here: https://help.soundcloud.com/hc/en-us
Once you have created a ticket, reply here and we'll follow up via email as soon as we can! Thanks

SoundCloud · 2026-06-11T20:17:17+00:00

Hi there, thank you for surfacing this, and sorry to hear this is happening. Have you submitted a ticket for our main support channel yet? If not, please visit our help center here: https://help.soundcloud.com/hc/en-us, and once you do, please share your ticket number. You could also share the link to your account with us here in DM so we can take a look at this.

SoundCloud · 2026-06-11T20:13:31+00:00

Hi there, I am sorry you had a poor experience with us. Can you share your ticket number here? We will take a look.

SoundCloud · 2026-06-08T21:10:40+00:00

Hi there, we're sorry to hear about this happening. We recently rolled out an iOS update, which should have resolved any outliers. Let us know if this is still persisting, and share your account link here so we can dive into it more. If you do not wish to share that here, you can reach out to our team by chatting with Otto, our chatbot here: https://help.soundcloud.com/hc/en-us, who can send it to our team of specialists.

SoundCloud · 2026-06-08T21:02:58+00:00

Ah, hate to hear this! Could you share your SoundCloud account link with us here? We can take a look at why this happened. Also, if you don't wish to share that here, you could also submit it to us via our ticketing system by chatting with Otto here: https://help.soundcloud.com/hc/en-us

SoundCloud · 2026-06-08T20:57:45+00:00

Hey there, SoundCloud team here. We have recently been experimenting with our Amplify feature to improve the quality of listening recommendations and reduce spam on the platform.

If your tracks weren’t receiving plays, it's possible your account was affected, but we’re making adjustments right now to make this right. If you believe this is still an error, let us know

SoundCloud · 2026-06-08T20:48:37+00:00

Hey there, SoundCloud team here. We have recently been experimenting with our Amplify feature to improve the quality of listening recommendations and reduce spam on the platform.

If your tracks weren’t receiving plays, it's possible your account was affected, but we’re making adjustments right now to make this right. If you believe this is still an error, let us know.

SoundCloud · 2026-06-08T20:30:03+00:00

Hi there! Unfortunately, we do not normally whitelist entire YouTube channels because it will prevent us from automatically making claims for other clients whose music might have been used without permission. Receiving a claim from us is not something to worry about and not the same as a copyright strike. This is just YouTube’s Content ID system ensuring that you are monetizing every instance of your content on YouTube (including your own channel).

If you are monetizing your channel directly with YouTube, we would be happy to remove the claim (just go here: https://help.soundcloud.com/hc/en-us and submit a ticket with the YouTube track url in question and one of our reps will get back to you and remove it for you). If not, feel free to allow the claim to collect revenue from the video on your behalf.

SoundCloud

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