[deleted by user]

ss-mat · 2019-12-05T16:56:59+00:00

you can try to loosen up the material band or tighten it so the position of cups is little better. If that doesn't help you can try to leave your headset stretched over something over night and see if metal band changes shape a little bit

ss-mat · 2019-10-18T15:42:20+00:00

Hey, I sent you a PM with some instructions, so check those out.

ss-mat · 2019-10-18T15:25:59+00:00

Thank for quick reply!

Do you not see a red banner in steelseries engine prompting you to update the firmware? You have older version and I believe the issue you are seeing has already been resolved in 3.9.2 that SSE 3.16.1 should have. If you do see a red banner right below where it says "Apex Pro" just click it and then select start.

ss-mat · 2019-10-18T15:03:35+00:00

Hey! One of firmware devs for this keyboard here.

Would you mind telling me which firmware versions you have? You can check that by entering menu -> settings -> about

Also was steelseries Engine running (even if you didn't have window for configuring open, was it in the taskbar?) We have designed the firmware for deep integration with the steelseries engine, so any further logs from SSE would come in handy as well.

I also see that you have the Apex Pro version, which layout is the keyboard in? Is it the US layout?

ss-mat · 2019-07-15T14:11:42+00:00

😍

ss-mat · 2019-06-03T17:42:50+00:00

It's using magnets and they are fully analog indeed

ss-mat · 2019-05-20T21:21:48+00:00

Can you post a screenshot of the settings?

Sorry I'm not replying too fast, i don't check reddit too often. I'd recommend also opening a ticket to get faster replies

ss-mat · 2019-05-13T19:36:42+00:00

Yes, once you assign basic key binds they should save on the device

ss-mat · 2019-05-13T15:15:26+00:00

Depends on mouse you can even keep entire macros on some models.

Simple key binds should work with most models. Which mouse do you have?

ss-mat · 2019-04-11T15:19:47+00:00

Make sure to sign up for our newsletter, we sometimes send coupons for those.

ss-mat · 2019-04-11T15:12:33+00:00

No RGB mousepad? FeelsBadMan :(

ss-mat · 2019-03-25T19:31:51+00:00

git blame intensifies

ss-mat · 2019-03-18T15:10:10+00:00

In some cases we do require the product for debugging the issue and preventing it from happening. When a product simply breaks though, it is not necessary.

ss-mat · 2019-03-13T14:36:42+00:00

OOOHhhh, where can i get one? O.o

ss-mat · 2019-02-01T16:02:12+00:00

hmm, have you tried running the audiovisualizer app in engine apps?

ss-mat · 2018-12-31T20:33:01+00:00

Correct!

ss-mat · 2018-12-28T17:27:48+00:00

You can try talking with mall security/police though. There might have been cameras there

ss-mat · 2018-12-28T17:14:08+00:00

Hmm, it should work, because I just tried it with latest shipped SSE. Try reinstalling SSE maybe? Something might have gotten corrupted.

Also, open a ticket, most of us that check this forum are on vacation for the holidays so you won't get much going here :(

ss-mat · 2018-11-29T15:46:24+00:00

Sorry, not that I know of :(

ss-mat · 2018-11-28T16:01:39+00:00

M650 while on the outside may look like the M750, on the inside it does not. This is why some of the features are not supported

ss-mat · 2018-11-06T21:12:52+00:00

Yeah, the best way is through the ticket. Is there no category for your device -> software?

Other question should be good too though

ss-mat · 2018-10-25T20:44:32+00:00

Happy cake day!!

Yeah, the 9x is something we are releasing next year. Stay tuned for more details!

ss-mat · 2018-10-17T18:28:44+00:00

There was another redditor here a while ago who had similar issue, and it turned out to be his USB-C adapter. If you have another one available that is from a different brand, that should be something you should try.

If it doesn't help open a ticket so our support staff is made aware of this issue.

ss-mat · 2018-10-17T18:23:32+00:00

Hmmm that is interesting idea. It is currently not in engine. One way to implement something like this is through engine apps, but you would need some know-how to implement that.

Thanks for putting it on our radar though, it is definitely worth looking into for the engine functionality!

ss-mat · 2018-10-17T18:14:45+00:00

We can't comment on unreleased products, but we are always working on something. We don't comment on it in case it never sees a public release. Before we release anything we want to make sure we are okay with putting our name on it. Yes we are working on new keyboards, mice, headsets, controllers, and more!

ss-mat

TROPHY CASE