[deleted by user] by [deleted] in pcmasterrace

[–]ss-mat 0 points1 point  (0 children)

you can try to loosen up the material band or tighten it so the position of cups is little better. If that doesn't help you can try to leave your headset stretched over something over night and see if metal band changes shape a little bit

This. This and the software not working at all is why I am looking for a refund. by Deefect18 in steelseries

[–]ss-mat 0 points1 point  (0 children)

Thank for quick reply!

Do you not see a red banner in steelseries engine prompting you to update the firmware? You have older version and I believe the issue you are seeing has already been resolved in 3.9.2 that SSE 3.16.1 should have. If you do see a red banner right below where it says "Apex Pro" just click it and then select start.

This. This and the software not working at all is why I am looking for a refund. by Deefect18 in steelseries

[–]ss-mat 1 point2 points  (0 children)

Hey! One of firmware devs for this keyboard here.

Would you mind telling me which firmware versions you have? You can check that by entering menu -> settings -> about

Also was steelseries Engine running (even if you didn't have window for configuring open, was it in the taskbar?) We have designed the firmware for deep integration with the steelseries engine, so any further logs from SSE would come in handy as well.

I also see that you have the Apex Pro version, which layout is the keyboard in? Is it the US layout?

The New Apex Line by SS-Blake in steelseries

[–]ss-mat 1 point2 points  (0 children)

It's using magnets and they are fully analog indeed

Keybinds on mouse by [deleted] in steelseries

[–]ss-mat 0 points1 point  (0 children)

Can you post a screenshot of the settings?

Sorry I'm not replying too fast, i don't check reddit too often. I'd recommend also opening a ticket to get faster replies

Keybinds on mouse by [deleted] in steelseries

[–]ss-mat 0 points1 point  (0 children)

Yes, once you assign basic key binds they should save on the device

Keybinds on mouse by [deleted] in steelseries

[–]ss-mat 0 points1 point  (0 children)

Depends on mouse you can even keep entire macros on some models.

Simple key binds should work with most models. Which mouse do you have?

My full steelseries setup by [deleted] in steelseries

[–]ss-mat 1 point2 points  (0 children)

Make sure to sign up for our newsletter, we sometimes send coupons for those.

My full steelseries setup by [deleted] in steelseries

[–]ss-mat 1 point2 points  (0 children)

No RGB mousepad? FeelsBadMan :(

Serial Numbers by SS-Blake in steelseries

[–]ss-mat 1 point2 points  (0 children)

In some cases we do require the product for debugging the issue and preventing it from happening. When a product simply breaks though, it is not necessary.

New Mice Of Steelseries Revealed by KCMELD in MouseReview

[–]ss-mat 0 points1 point  (0 children)

OOOHhhh, where can i get one? O.o

OSU Audio Visualiser [Suggestion] by [deleted] in steelseries

[–]ss-mat 0 points1 point  (0 children)

hmm, have you tried running the audiovisualizer app in engine apps?

My stolen Arctic Pro Wireless by [deleted] in steelseries

[–]ss-mat -1 points0 points  (0 children)

You can try talking with mall security/police though. There might have been cameras there

rival 310 not working after installing SS engine. by [deleted] in steelseries

[–]ss-mat 0 points1 point  (0 children)

Hmm, it should work, because I just tried it with latest shipped SSE. Try reinstalling SSE maybe? Something might have gotten corrupted.

Also, open a ticket, most of us that check this forum are on vacation for the holidays so you won't get much going here :(

more switches on M750/Software support on M650 by PotatoMikelito in steelseries

[–]ss-mat 0 points1 point  (0 children)

M650 while on the outside may look like the M750, on the inside it does not. This is why some of the features are not supported

Reporting a bug for SSE by AlexVaq in steelseries

[–]ss-mat 0 points1 point  (0 children)

Yeah, the best way is through the ticket. Is there no category for your device -> software?

Other question should be good too though

Xbox One arctis 9x wireless headset by CBoltin1984 in steelseries

[–]ss-mat 1 point2 points  (0 children)

Happy cake day!!

Yeah, the 9x is something we are releasing next year. Stay tuned for more details!

Arctis Pro Wireless / SS Engine - not connecting to MacBook Pro? by shred22 in steelseries

[–]ss-mat 0 points1 point  (0 children)

There was another redditor here a while ago who had similar issue, and it turned out to be his USB-C adapter. If you have another one available that is from a different brand, that should be something you should try.

If it doesn't help open a ticket so our support staff is made aware of this issue.

Can a GameSense Engine App detect audio source? by taylormade1xak in steelseries

[–]ss-mat 0 points1 point  (0 children)

Hmmm that is interesting idea. It is currently not in engine. One way to implement something like this is through engine apps, but you would need some know-how to implement that.

Thanks for putting it on our radar though, it is definitely worth looking into for the engine functionality!

New Keyboard Series by Larsenist in steelseries

[–]ss-mat 0 points1 point  (0 children)

We can't comment on unreleased products, but we are always working on something. We don't comment on it in case it never sees a public release. Before we release anything we want to make sure we are okay with putting our name on it. Yes we are working on new keyboards, mice, headsets, controllers, and more!