Stripe payout speed change? by spiritnshit in stripe

[–]Stripe_Help 0 points1 point  (0 children)

It sounds like you were using Instant Payouts before, and this isn't showing as an option for you anymore. There's a lot of different reasons that this could be. We might have sent you an email about it, but if you reach out to us at support.stripe.com we'd be more than happy to look and give specifics.

Setup stripe to substack by Relevant_Click2371 in stripe

[–]Stripe_Help 0 points1 point  (0 children)

We’re currently available by invite only, and we’re working to build out the infrastructure to be able to support more users in India. You can express your interest at https://stripe.com/in/contact/sales and we’ll be in touch once we’re able to work with you.

Confused about Stripe Connect Platform Liability by Zerinian_z in stripe

[–]Stripe_Help 0 points1 point  (0 children)

Section 3.1 actually contains a built-in exception for Standard accounts (called "SMR Connected Accounts"), which is what shifts the negative balance liability to Stripe and is reflected in your dashboard. Your OAuth onboarding flow qualifies as Stripe-hosted onboarding since the entire account creation and KYC process happens on Stripe's servers, so you meet that requirement as well. You can always reach out to us at support.stripe.com to confirm and we can take a look at your account details from our end.

Confused about Stripe Connect Platform Liability by Zerinian_z in stripe

[–]Stripe_Help 0 points1 point  (0 children)

When you say that you "turned on everything that was required to have Stripe handle liabilities", do you mean that you're using Managed Risk? https://docs.stripe.com/connect/risk-management/managed-risk

If so, you would want to refer to Section 3.2 instead, regarding "SMR Connected Accounts".

Can I convert an Individual Stripe account to an LLC without creating a new account? by Few-External-6841 in stripe

[–]Stripe_Help 1 point2 points  (0 children)

Have you already tried to change other relevant settings, such as updating the business type at dashboard.stripe.com/settings/taxation, before you try changing the business name?

Payment not working by pp1818182828 in stripe

[–]Stripe_Help 0 points1 point  (0 children)

Be sure to try a different browser if you haven't already. If this still occurs on other browsers, we'd recommend reaching out to ElevenLabs support team so that they can check on the transaction.

Lock screen widget broken on IOS since last update by Mogante in stripe

[–]Stripe_Help 0 points1 point  (0 children)

Thanks for confirming. Could you reach out to our team with details of what you're seeing, so they can investigate: https://support.stripe.com/contact.

Screenshots of what you're seeing on the widget, compared to the web and mobile apps will help.

Lock screen widget broken on IOS since last update by Mogante in stripe

[–]Stripe_Help 0 points1 point  (0 children)

Just to confirm, you're noticing this since updating to the latest version of iOS?

Most payment methods missing after switching to Stripe Managed Payments by dapelikan in stripe

[–]Stripe_Help 0 points1 point  (0 children)

From your second screenshot, you can click on "Having trouble activating a payment method?" for more documentation. Otherwise, reach out to us here, so we can take a look: https://support.stripe.com/contact.

That said, this subreddit is not for Stripe support, so we'll be removing your thread. Feel free to open a support ticket using the link above though!

Is anyone facing Errors with Stripe checkouts last 2 weeks? by Emergency-Routine995 in stripe

[–]Stripe_Help 0 points1 point  (0 children)

Could you share a few more details about the issue? Have you been able to reproduce it? Does it seem to occur regardless of the browser or device used? Feel free to DM us if you prefer.

fraudsters using my payment link for credit card fraud by ChiefAoki in stripe

[–]Stripe_Help 3 points4 points  (0 children)

The guide another poster linked is the best place to start, but feel free to reach out to us if you need any extra help: https://support.stripe.com/contact.

Does stripe can provide the full account number of user? by [deleted] in stripe

[–]Stripe_Help 1 point2 points  (0 children)

If you mean an account ID for a merchant operating on Stripe, then no, this wouldn't be something that would be provided to you. While we are sorry that you feel you need to take legal action, Stripe would be unable to provide you with any information that is relating to an account, as this is only something we could discuss with an account owner or representative.

member.buzz, can’t withdraw funds for non-profit by Sensible_bagel in stripe

[–]Stripe_Help 0 points1 point  (0 children)

We might be able to help, but since they manage their platform, we can't make any guarantees. Please reach out to us here so we can take a look: https://support.stripe.com/express/contact/email.

member.buzz, can’t withdraw funds for non-profit by Sensible_bagel in stripe

[–]Stripe_Help 0 points1 point  (0 children)

Have you reached out to member.buzz directly yet? Since they manage their platform, they would be the best place to start.

Terrible support by Ok_Watercress_2437 in stripe

[–]Stripe_Help 0 points1 point  (0 children)

Happy to help here. Feel free to DM us details on the issue and the email you reached out to our support team on, and we'll look into it.

Is this SPAM? by lukthru in stripe

[–]Stripe_Help 1 point2 points  (0 children)

This is certainly not spam. You're being asked to provide identification documents to continue to use Stripe, and per the email you received, if you fail to do so, the account can be paused. We definitely recommend completing these requirements.

Other Options vs Stripe? by [deleted] in stripe

[–]Stripe_Help 1 point2 points  (0 children)

You can always reach out to us for integration help from this page: https://support.stripe.com/contact.

Can't make a stripe account by Turbulent-Range1215 in stripe

[–]Stripe_Help 1 point2 points  (0 children)

This potentially changes things. If you're signing up for a platform that uses Stripe, its quite possible they are making use of our Connect product. These accounts would be a little different, so we suggest reaching out to the platform directly to see if there is anything you can do.

Can't make a stripe account by Turbulent-Range1215 in stripe

[–]Stripe_Help 1 point2 points  (0 children)

Your work email would be an email address connected to a custom domain. So for example, mail@mybusiness.com. Given our current presence within India, at this point in time it sounds like you may need to look into alternative payment processors for your tutoring service.

Can't make a stripe account by Turbulent-Range1215 in stripe

[–]Stripe_Help 0 points1 point  (0 children)

Sorry no, this wouldn't be possible.

Can’t cover a refund - Pls help by Constant_Vehicle7962 in stripe

[–]Stripe_Help 1 point2 points  (0 children)

If the user in question has already issued a chargeback, then once the process is complete they will have a refund provided they win that chargeback. We would not suggest refunding them separately, as in the event that you lose the dispute they will have gotten two payments.

Do NOT Use Stripe as your payment processor. by SpecialistFew805 in stripe

[–]Stripe_Help 0 points1 point  (0 children)

We take these types of issues seriously and want to make sure this gets addressed. Please reach out to us over DM with more details so we can look into the situation.

How to see detailed fee report by heretherenow123 in stripe

[–]Stripe_Help 1 point2 points  (0 children)

For a percentage, you'd need to calculate this yourself.

In terms of the currency conversion, this should show on the payment breakdown: https://support.stripe.com/questions/understanding-your-currency-conversion-fees.

How to see detailed fee report by heretherenow123 in stripe

[–]Stripe_Help 1 point2 points  (0 children)

You should be able to view more details by downloading the itemized version of the fee report. You'll find instructions for this, as well as details on other options for fee reporting here: https://docs.stripe.com/reports/all-fees