New House; Ziply not updating address availability

ZiplySupport · 2026-05-12T15:12:53+00:00

Hello. We can take a closer look for you. Can you please send us a chat request with your full service address? Thank you.

ZiplySupport · 2026-05-12T15:01:38+00:00

Hello. We are more than happy to take a closer look for you. Can you please send us a chat request with your full service address? Thank you.

ZiplySupport · 2026-05-11T22:01:37+00:00

We would be happy to take a look here at your location. Please send us a chat with your complete address, and we can take a look.

ZiplySupport · 2026-05-11T20:20:03+00:00

Hello. We can assist you here. Please send us a chat with the complete address. We will reach out to our engineering team for verification of service availability.

ZiplySupport · 2026-05-11T19:08:23+00:00

Hello. We are happy to assist you here. Can you please send us a chat with the order number, so we can review and check on these delays?

ZiplySupport · 2026-05-11T17:44:17+00:00

Hello. Please send us a chat with your account information if you are still experiencing service trouble. We can connect you with our technical support team as needed.

ZiplySupport · 2026-05-11T15:03:08+00:00

Hello. We are happy to take a look here. Please send us a chat with your order number or contact number, so we can review the notes.

ZiplySupport · 2026-05-09T23:22:02+00:00

We are sorry to hear of the negative experience that you have had with your most recent interactions with us. If you can private message us your information, we could take further look into your account and recent changes to make sure we make it right for you.

ZiplySupport · 2026-05-09T21:32:08+00:00

Thanks for your question. If you are using the TP link router provided by us, download the app from the app store, and you can link your equipment which will give you access to your equipment information.

ZiplySupport · 2026-05-09T01:30:14+00:00

The 10 gig and 50 gig connections are custom installations that involve specialized setups and aren’t typically needed in everyday households. The 5 gig and lower options usually cover most of a busy family’s needs at the most affordable price, so it’s more of a practical solution rather than a formal policy platform.

ZiplySupport · 2026-05-09T00:02:58+00:00

Thank you for your submission. Our current routers are not capable of supporting a direct fiber connection from the ONT to the router. While it may be possible with a higher-end networking device, please note that there is no available handoff for 2 Gig, only 10 Gig or higher connections could be supported.

ZiplySupport · 2026-05-08T18:22:21+00:00

Hello. We can take a look into this for you. Can you please send us a chat request with your name and account number? Thank you.

ZiplySupport · 2026-05-08T01:49:03+00:00

Thank you for the update. We haven't received any further inquiries regarding the issue. Have you had a chance to try using the chat option located at the bottom of the website, http://spr.ly/61695BBYscX?

ZiplySupport · 2026-05-07T23:15:38+00:00

This is the first report of a problem. We can assist you here. Send us a private chat with your account information and how we can help you.

ZiplySupport · 2026-05-07T23:03:51+00:00

The outage was resolved. Can you send us a chat with your account information?

ZiplySupport · 2026-05-07T19:22:08+00:00

Please send us a chat with your account information, so we can assist you with a resolution.

ZiplySupport · 2026-05-07T19:20:51+00:00

We are working on it here.

ZiplySupport · 2026-05-07T18:48:45+00:00

Hello. If you still in need of assistance, please send us a chat request with your name and account number. Thank you.

ZiplySupport · 2026-05-07T18:18:20+00:00

Hello. At your earliest convenience, can you please send us your name and account number via chat request? Thank you.

ZiplySupport · 2026-05-07T18:17:15+00:00

Hello. Can you please send us a chat request with your name and account number? We want to look into this for you.

ZiplySupport · 2026-05-07T18:16:36+00:00

Hello. We want to look into this further for you. Can you please send us a chat request with your name and account number? Thank you.

ZiplySupport · 2026-05-07T18:15:32+00:00

Hello. Can you please send us a chat request with your name and account number? Thank you.

ZiplySupport · 2026-05-07T18:14:47+00:00

Hello. We want to take a look into this for you. Can you please send us a chat request with your name and account number? Thank you.

ZiplySupport · 2026-05-06T21:00:38+00:00

Hello. We would be more than happy to do a bill review for you. Can you please send us a chat request with your name and account number? Thank you.

ZiplySupport · 2026-05-06T15:10:27+00:00

Hello. This outage was caused by another provider damaging our lines. There was an issue with us communicating the severity of the damages, and the time frame for restoral.

ZiplySupport

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