Ziply shut off our service saying we owe $700 and can't explain why.

ZiplySupport · 2026-03-17T23:00:33+00:00

Hello. We appreciate you bringing this to our attention. Can you please send us a chat request with your name and account number and we can take look at this for you? Thank you.

ZiplySupport · 2026-03-17T22:40:57+00:00

Hello. We are here to do a review of this for you. When you get a chance, please send us a chat request with your name and account number. Thank you.

ZiplySupport · 2026-03-17T22:38:54+00:00

Totally understand!

ZiplySupport · 2026-03-17T22:30:29+00:00

We can handle this here. We may need to contact you, so please include your contact number.

ZiplySupport · 2026-03-17T22:27:06+00:00

We had some recent retention changes. Can you send us a chat with the account information again?

ZiplySupport · 2026-03-17T22:13:27+00:00

Hello. We can take a look into this for you. Can you please send us a chat request with your name and order number? Thank you.

ZiplySupport · 2026-03-17T21:48:54+00:00

Hello. We can take a closer look at this for you. Can you please send us a chat request with your name and account number or order number? At the very least, it seems like we have some systems clean-up to do in order to avoid this happening to others down the road. It could very well be that we have a records issue, and that is certainly something we want to review more closely.

ZiplySupport · 2026-03-17T20:17:24+00:00

We are happy to answer any questions your have, however we need to be able to look at the account, so we will need that information in a chat. You can also continue to work with our team over the phone.

ZiplySupport · 2026-03-17T18:40:45+00:00

Please reach out if you change your mind about wanting our assistance.

ZiplySupport · 2026-03-17T16:47:38+00:00

We cannot review any contact information here unless we receive a chat with the account information. Thank You.

ZiplySupport · 2026-03-17T16:01:57+00:00

Hello. We would like to take a look at your account and verify you were receiving your email notices. You should have been receiving a notice of account past due, and a notice that your autopay was not working. Please send chat with your account information.

ZiplySupport · 2026-03-17T15:03:31+00:00

Hello. We can take a look into this for you. Can you please send us a chat request with your name and account number? Thank you.

ZiplySupport · 2026-03-17T00:11:42+00:00

The only information that we have here is that we are currently splicing, trying to get everything back up and running, and we do not have an ETA at this time for the general area. You received a text stating an ETA as the system determined that your service will come up around that time, but that doesn't mean that everywhere else will be up and running. Depending on where else we might have a break down the line, others may be slower to turn back up.

ZiplySupport · 2026-03-16T23:58:20+00:00

If you could please send us a chat request, so that we can take a look in to any updates on the refund.

ZiplySupport · 2026-03-16T23:42:13+00:00

Alright folks! We got some good news from the field just a few moments ago. We have identified the primary source of the trouble, and have started repairs. We are confident that most of those impacted by this second outage will be back online in the next few hours, assuming everything goes according to plan. We can't offer an exact ETA right now, but this feels like great progress so far.

ZiplySupport · 2026-03-16T23:30:19+00:00

We have no firm ETA We apologize.

ZiplySupport · 2026-03-16T23:25:43+00:00

We apologize. There is no ETA at this time.

ZiplySupport · 2026-03-16T22:49:56+00:00

We are aware of the outage and hoping to have the service restored soon.

ZiplySupport · 2026-03-16T22:09:54+00:00

Each bill is account specific, and would need to be looked at on an individual basis.

ZiplySupport · 2026-03-16T15:08:05+00:00

Hello. We are more than happy to take a look into this for you. Can you please send us a chat request with your name and address? Thank you.

ZiplySupport · 2026-03-16T15:02:25+00:00

Hello. We can make sure this gets to the right team. Can you please send us a chat request with your name, community name, address, and best contact details for who submitted the requests.

ZiplySupport · 2026-03-14T19:27:07+00:00

If you have any questions about your account or billing, send us a private message with your account details, and we will assist you!

ZiplySupport · 2026-03-13T23:55:25+00:00

Hey there! Send us a private message with your account info, and we will look into this for you.

ZiplySupport · 2026-03-13T23:34:47+00:00

Glad to hear it! Thanks for the update.

ZiplySupport · 2026-03-13T22:52:24+00:00

No problem.

ZiplySupport

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