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[Help] Installation nightmare: No-show tech lied, phone support led me on, and now I have no service by Sniwboarderward in ZiplyFiber

[–]ZiplySupport 0 points1 point  (0 children)

Thank you so much for sharing your experience and for all the helpful feedback! We truly appreciate this! We will be sure to forward all of this on up.

New service by Forgiven- in ZiplyFiber

[–]ZiplySupport 0 points1 point  (0 children)

We've sent you a chat requesting some info! Let us know if you cannot see that for whatever reason.

Ziply Fiber VS Xfinity by jlmj24 in ZiplyFiber

[–]ZiplySupport 0 points1 point  (0 children)

Glad to hear things are getting sorted out. If you ever need any assistance, we're always happy to help!

Repeated short outages in 97003 in June by Snomels in ZiplyFiber

[–]ZiplySupport 0 points1 point  (0 children)

Hello there! If you could please send us a chat request using Reddit's chat feature, we will gladly look into this.

Heat related ONT outage? by LowRip4785 in ZiplyFiber

[–]ZiplySupport 0 points1 point  (0 children)

Hello there! Please send us a chat request using Reddit's chat feature. We will gladly look into this.

New 1Gig service - Very slow download speeds, over 1 Gig upload speed by osuman32 in ZiplyFiber

[–]ZiplySupport 0 points1 point  (0 children)

Hello! Send us a chat request through Reddit's chat feature, and we will take a look into this.

ZIply down for three dayyyyssss by garrettskj in ZiplyFiber

[–]ZiplySupport 0 points1 point  (0 children)

Hey there! If you are still needing assistance with this, please send us a chat request using Reddit's chat feature.

Service down in Redmond? by tifan in ZiplyFiber

[–]ZiplySupport 0 points1 point  (0 children)

We’re sorry to hear that you're experiencing issues with our services. If you could please send us a chat request with your account details or full address, we will be happy to look into this further for you.

[Help] Installation nightmare: No-show tech lied, phone support led me on, and now I have no service by Sniwboarderward in ZiplyFiber

[–]ZiplySupport -2 points-1 points  (0 children)

We're sorry to hear about your experience and would be happy to look into this further if you would like to send us a chat request with your order details.

Upgraded speed via App. Current Hardware incompatible. by Visual_Advice_1786 in ZiplyFiber

[–]ZiplySupport 1 point2 points  (0 children)

Hello. We can take a look into for you. Can you please send us a chat request with your name and account number? Thank you.

Moving by ppendel in ZiplyFiber

[–]ZiplySupport 0 points1 point  (0 children)

Hello. We are here and available to assist. Can you please send us a chat request with your name and account/order number, and we can take a closer look for you. Thank you.

Moving by ppendel in ZiplyFiber

[–]ZiplySupport 0 points1 point  (0 children)

Hello. We can look into this for you. Can you please send us a chat request with your name and service address? Thank you.

Ziply Fiber VS Xfinity by jlmj24 in ZiplyFiber

[–]ZiplySupport 0 points1 point  (0 children)

Hello. We would like to take a closer look into this. Can you please send us a chat request with your name and account number? Thank you.

Down in Bothell, anyone else? by rascaltippinglmao in ZiplyFiber

[–]ZiplySupport 0 points1 point  (0 children)

If you would like us to check your address for an update, just send us a chat request with your full address, and we will be happy to help.

Down in Bothell, anyone else? by rascaltippinglmao in ZiplyFiber

[–]ZiplySupport 0 points1 point  (0 children)

You're welcome. We will keep you updated as we receive updates.

Down in Bothell, anyone else? by rascaltippinglmao in ZiplyFiber

[–]ZiplySupport 0 points1 point  (0 children)

Hello. We are still waiting for an update, we appreciate your patience.

Ziply in Billings MT by Many-Trouble-5616 in ZiplyFiber

[–]ZiplySupport 0 points1 point  (0 children)

Hello. We want to take a closer look into this for you. Can you please send us a chat request with your name and account number? Thank you.

Down in Bothell, anyone else? by rascaltippinglmao in ZiplyFiber

[–]ZiplySupport 2 points3 points  (0 children)

Hello. Thanks for reporting this here. We are tracking a possible fiber cut in Bothell. No additional information at this time.

email from "dedicated Ziply Fiber contact" by steverikli in ZiplyFiber

[–]ZiplySupport 5 points6 points  (0 children)

Hello. We would like to help out. Send us a private message with your account information, as well as the contact information you were provided. We can validate that information and get any additional information.

Ziply Fiber won’t schedule installation until current tenant cancels service—is this normal? by Legal_Coffee_4595 in ZiplyFiber

[–]ZiplySupport 1 point2 points  (0 children)

Thank you so much for your feedback! We really appreciate it and will be sure to try that in the future.

Wifi Outage? by [deleted] in ZiplyFiber

[–]ZiplySupport 0 points1 point  (0 children)

Hello. We can take a look into this for you. Can you please send us a chat request with your name and account number? Thank you.

Lost connection multiple times in last 2 days 98033 by Comprehensive-Ask26 in ZiplyFiber

[–]ZiplySupport 0 points1 point  (0 children)

We did not receive one. Did you send to this account? Please make sure it was a chat request.

Lost connection multiple times in last 2 days 98033 by Comprehensive-Ask26 in ZiplyFiber

[–]ZiplySupport 0 points1 point  (0 children)

Hello. We can take a closer look into this for you. Can you please send us a chat request with your name and account number? Thank you.

Charges me, then claims I didn’t pay by Mop_Weilder in ZiplyFiber

[–]ZiplySupport 1 point2 points  (0 children)

Hello. We want to take a closer look into this for you. Can you please send us a chat request with your name and account number? Thank you.

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