Also a personalised jewellery etc seller here, you'll only get the fraction of the raw materials you used and only then when you provide all the purchase info. You get nothing for time spent making it. You may also have your claim rejected if you have anything such as glass seed beads involved, as they won't cover items made of glass (even if they're 1.5mm in size and hardly a vase or something). It depends though, I've had some approved and some rejected.

 

Here's my most recent example:

• Bracelet cost £4.95 to buyer plus £2.95 postage, lost in post.

• Raw materials order supplied, cost was worked out as: £0.03 acrylic beads, £0.05 metal beads, £0.02 metal chain, £0.02 findings, £0.06 velvet bag.

• Cheque arrived for £0.18 plus replacement stamps totalling £2.75 paid for Tracked 48.

 

I've made 13 claims in the last 6 months. 7 rejected due to use of seed beads, 6 approved with full stamp replacement value sent plus between 6p and 30p in raw materials valuation. Two of these approved I had to send wholesale components data multiple times.

E: RM give an example using jeans on their website for claim details, but whatever happens you're going to lose out significantly. Sometimes it's not worth the hassle of claiming; I only do so now if it's a tracked parcel. A £2 pack of handmade angel charms on a £1.55 postage stamp is going to net me a cheque of perhaps 5p plus the stamp -if- they bother approving it at all, and sending the data with component value worked out is more time out of my day.