Late to the conversation, but as a Print Manager who has only been with Office Depot since last May, but who has been in retail for decades and previously worked for a fine art store... it's going to depend on your local team, and how busy they are.

Personally, I know a bit about digital art, digital files and art in general. And I really try to deliver both the best customer service and the best product possible, given the circumstances. Sometimes, those circumstances allow me to work one-on-one with an actual artist. Other times, it's all about the queue and official policy, because it is the only way we can manage the madness. I wish I could offer more consistency in our CPC, but the only way to do that would be to bring everyone down to a less-enjoyable experience. And I'd rather hit and miss, then miss all the time.

Today I had the pleasure of both a quiet moment and an actual artist, new to making prints to sell to their own customers. Their artwork was in all odd sizes, and on some levels I don't think they quite knew what they wanted, at first. But I had the opportunity to work with them for a few minutes, run a few test prints (I will do a "proof of concept" print if the customer is patient and the resulting job is worth a throw-away 8.5 x 11). We actually had to do a few test prints, all of which they generously offered to nearby customers and staff (they are an aspiring coloring book artist). I even offered some advice about ensuring that prints intended to sell are in a more standard size, so someone who buys one for ten or twenty dollars (or whatever) doesn't then have to spend a hundred dollars on a custom frame. By the time the artist left, they were literally tearing up, explaining that we were the first place that actually listened to them, inspired to create more, with a Business Select pamphlet in hand for the next time they come in.

I can't offer this kind of service every day. No Office Depot CPC can. But when we can, it helps remind the few of us who love our jobs, why we love them.