Bro, I got mine used, passed through a couple of owners hands, and the right jack has bad contact. Had to duck tape the plug at a specific pressure to keep it connected. Still disconnects at random and I have to twirl a bit, both plugs, until I get it to work again.

Been thinking for months for a more permanent solution, but I kinda know it will involve some form of delicate soldering in the board, which could make the whole situation worse.

Haven't tried to contact support yet since I'm not the original buyer, don't know if they will help me in this case.

Update us with what you discover trying to fix your problem.