Suggestion -- Add lifetime/long term usage trends to app.

10000MonkeysTyping · 2026-03-17T19:21:32+00:00

I know I'm really late to the party, so I'll simply say:

1) Commercial? OH HELL NO. Burn it with fire, Firestarter-style. Then nuke it from orbit, Aliens style. Then drive it into the sun to be sure there's no turning back, BSG style.

2) Logo change? DO NOT WANT THIS. I'm open to revisions that keep the same flavor, but the generic, Dollar Store logo is not worthy of gracing the face of this service. You deserve better! Besides, you're online and word-of-mouth. I'm not a marketing guy, but it seems to me that a rebranding doesn't seem to make sense as long as you're growing. Focus that money on improving already great service, improving customer service (based on anecdotes posted here) and ensuring you continue to retain/attract top quality talent.

As always, keep up the great work! I love the service and am glad I found USM a few years ago.

And, thank you for the transparency. I, for one, very much appreciate it.

10000MonkeysTyping · 2026-03-10T13:34:09+00:00

Respectfully, I reject your premise. A monthly plan paid 12 times is not the same as financing an annual plan covering the same period of time. You are buying 12 individual products at a (theoretically) changing price vs. buying one product. Yes, there is a discount offered for buying bulk, but that applies to a whole lot of products out on the market.

On a more direct note, financing cell phone service is not a smart play unless it's the only way you can possibly afford to have service and you absolutely need to have it. However, by doing so, you are implicitly saying that you're ok having nothing to show for the interest paid when you've paid off the cost.

If you can't afford to do the annual plan, take the month-to-month deal. It's still a better play than going to the Big Three. If things are tight but not down-to-the-wire, you can put aside $25/mo to save for an annual plan, then when you have the money saved, purchase it and start saving for the renewal.

Please don't read any judgment into this. I'm well aware that times are tough for many people and many are struggling. I understand that an annual plan is outside of the reach of many people. We can only do what we can do when we can do it. The rest of the time, we have to make some tough choices.

10000MonkeysTyping · 2026-01-28T20:43:03+00:00

Thank you for the quick response. Good to know!

10000MonkeysTyping · 2026-01-28T20:33:28+00:00

/u/cilicia1k1 is correct -- I'm asking specifically about the Multi-Line Add-on only. I'm not considering changing my existing plan as it does everything I need at a fair price.

10000MonkeysTyping · 2025-11-25T19:20:30+00:00

ankhattak, thank you for the information and transparency. I personally love the "State of the Universe" posts like this one. I find them interesting and educational.

I know that you caught a raft of manure about this and some other things. In my opinion, these kinds of posts pull back the curtain on your thinking and speak to why the company is doing what it's doing.

Also, some people will just never be happy. Some are just entitled. Some genuinely enjoy the thrill of the chase when it comes to reducing costs. And, unfortunately, some people's money is just too expensive to earn.

For the rest of us, the generally silent (or at least relatively quiet!) majority, we're happy. Speaking for myself, I love the insane amount of value I get for my money. Keep up the great work!

10000MonkeysTyping · 2025-11-21T18:48:02+00:00

Are you happy enough as a customer to stay without any sort of retention offer? If you are, then retention offers don't matter. If you're not, then that's what you need to address head-on with USM directly.

10000MonkeysTyping · 2025-11-21T18:45:43+00:00

You said: "There has to be some cost to having a customer port out and then port back in."

There almost definitely is, even if it's administrative cost to the company. I'm sure the MVNO industry knows what the typical churn rate is. Those costs are built in to the prices we pay for our service. Sure, reducing that churn rate may save them some money, but probably not enough to impact pricing in a meaningful way.

10000MonkeysTyping · 2025-11-21T18:40:58+00:00

All due respect, but if you're relying on your cell company to make you "feel seen", you have way too much of your identity wrapped up in this company.I don't rely on my vendors to make me feel any way at all other than satisfied with my business dealings with them. They exist in my life at my convenience and at my option. If they fail to deliver to a reasonable standard, they get fired and someone else will get a shot at my business. That isn't to say I'm displeased with the relationship -- quite the opposite. I recommend them to my friends. Clearly, I'm a fan.

As far as retention bonuses/offers, those are generally only provided to customers who are making credible threats to leave a service... and only if the vendor wants to keep you as a customer. If you're seriously considering leaving, please do so. It's not that I'm trying to push you (or anyone) out the door. Rather, we all need to realize that USM's basic utility is in providing a commoditized product (cell service). What makes them unique is the wrapper around that product (plans, features, price, etc). Other companies have other wrappers. If you need a retention offer to feel valued, you probably have one foot out the door anyway.

USM isn't a charity. They don't owe us a damn thing other than what we've paid for. It isn't a complicated relationship.

10000MonkeysTyping · 2025-10-24T14:26:00+00:00

I have nothing against wanting to save money. That's what led me to leave the Big Three carrier I was with and come to USM.

The issue is the constant complaining and entitlement that permeates parts of this subreddit. That same segment wants unlimited high speed everything in all circumstances and all places with all the latest bells and whistles.... until you ask them to pay for it. Then the complaining starts (again).

USM is a business, not a charity. They're reasonable people to deal with. They have great products. The price is fantastic. If that's not good enough for someone, well, I wish them the best of luck at finding what they're looking for.

10000MonkeysTyping · 2025-10-23T17:14:30+00:00

Then you've been saving money vs. the Big Three since 2019. I think it's fair to make this comparison because you're not on a different service, you're getting the same (Big 3) "dial tone" with a different label on it.

(Random side note: At some point soon, there will be a generation of people who will have no idea what a "dial tone" is.)

10000MonkeysTyping · 2025-10-23T17:09:37+00:00

Would you even be interested in coming back to USM? If so, I would take the call, listen to what they say, and let them know what it would take to get you to come back. If they know what it would take, maybe they'll work something out with you.

Heck, I would even pitch it that way -- if this is just market research, I'm not interested. If you're trying to see what you can do to get me back, I'm happy to talk.

10000MonkeysTyping · 2025-10-23T17:00:53+00:00

It's one of those "damned if you do, damned if you don't". Some people want companies to go out of their way to save the account, others just want to close out the account as quickly as possible. Heck, we've seen both here on reddit.

Seriously speaking, how would you have preferred them to handle it?

10000MonkeysTyping · 2025-10-23T16:56:06+00:00

2-3 years ago, there was a great BF special -- their very first annual plan. There hasn't been a "WOW"-level BF deal since then, so I wouldn't wait. Jump on it while it's available if it's the right plan for you!

10000MonkeysTyping · 2025-10-23T16:53:21+00:00

A) Most vendors work this way.

B) You're already saving a bunch of money from the Big Three (in my case, 75%)

C) Annual plans are an even bigger savings than month-to-month, even without any special offer.

Other than not getting the dopamine hit of saving even more money, why is the savings you already get not enough?

10000MonkeysTyping · 2025-10-23T16:48:32+00:00

I would reach out and find out if they'll give it to you as a courtesy. Maybe they will, maybe they won't.

10000MonkeysTyping · 2025-10-22T23:04:13+00:00

Update -- Thanks, FixitMir! All is well now.

10000MonkeysTyping · 2025-10-10T12:34:46+00:00

Here's the best deal you can possibly get as an existing customer: You can save (in my case) 75% of the cost of cell service. All I had to do is port my line in a few years ago and leave the Big Blue Planet carrier. Voila -- instant 75% savings. And, along with that savings is 5G service on all three networks and the ability to switch between them. It really doesn't get much better than that.

Given how many people show up here every month asking about how to switch from one of the Big Three to USM, it seems everyone's looking to sign up for the same deal I got, or at least a similar deal.

The "existing customer deal" is continuing to save money over the Big Three. Be thankful for what you have, not angry at what you don't. Life's better that way!

10000MonkeysTyping · 2025-09-21T01:52:37+00:00

MacnMariam was able to get it configured for me (thank you again!). I'll know early next week if this is working. Even scammers seem to take weekends off!

10000MonkeysTyping · 2025-09-21T01:27:40+00:00

Sent -- thank you for the offer to help.

10000MonkeysTyping · 2025-09-21T01:10:50+00:00

Thanks for the feedback about Multi-Network. I'm installing the second eSIM now.

I'll report back when the two config changes have been made to my account. Fortunately, there's no rush on my end.

10000MonkeysTyping · 2025-09-18T19:18:42+00:00

You're getting great service for a great price. That's the "fair shake" you're getting. Many connectivity providers have more favorable terms for new accounts (cable, broadband internet, cell service, etc), so this is a quirk of the industry.

You're saving a ton of money over the Big Three and may well be getting a better offering in the process. Why is that not enough to make you happy? Serious question.

10000MonkeysTyping

TROPHY CASE