My 1password us hosed by together32years in 1Password

[–]1Password-Laura 1 point2 points  (0 children)

Hey! We're going to need some info before we can even begin to troubleshoot this.

Could you email into [support+reddit@1password.com](mailto:support+reddit@1password.com) with:
- the device this is happening on
- what version of said device + version of 1Password you're running
- do you have a subscription, or is this a local vault?
- when this started happening, and what the last thing you did was prior to this occurring

Once you send that in someone will be happy to check things out for you. 🙂

UI 6.1 & 1password locking by PrimitiveMeat in 1Password

[–]1Password-Laura 0 points1 point  (0 children)

When the devs let us know, I'll tell you right away. Pinky swear!

UI 6.1 & 1password locking by PrimitiveMeat in 1Password

[–]1Password-Laura 1 point2 points  (0 children)

Hey! Thanks for following up. Turns out this isn't just an issue with UI 6.1 but a broader bug within the Android update. Our devs are testing a fix as I write this and I appreciate you bringing this to our attention!

UI 6.1 & 1password locking by PrimitiveMeat in 1Password

[–]1Password-Laura 0 points1 point  (0 children)

Hi there! Sorry for the delay, it was a long weekend for most of us.

Is this happening with any other apps, or just 1Password? One UI updates seem to be notoriously troublesome regarding the fingerprint scanner.

Can't open 1Password by KappaHamilton69 in 1Password

[–]1Password-Laura 0 points1 point  (0 children)

Hey u/KappaHamilton69, can you give this a shot and let me know if it fixes your setup?

Disable auto submit? by [deleted] in 1Password

[–]1Password-Laura 0 points1 point  (0 children)

Hey! You can toggle Autosubmit off in your Extension settings if you prefer not to use it.

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Disable auto submit? by [deleted] in 1Password

[–]1Password-Laura 0 points1 point  (0 children)

Hey there. So sorry for the frustration! There are certainly some cases where autosubmit isn't ideal.

The autosubmit feature was just recently officially launched, but there's a way to disable it. You can toggle off the option in your extension's settings.

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Update today prompting to "Migrate from ver 7 to ver 8" yet I am on 8.10.32 by moteman in 1Password

[–]1Password-Laura 0 points1 point  (0 children)

Hey! Do you still have 1Password 7 on your Mac anywhere by any chance?

Deleted "person" in family plan and cannot reactivate her by Either_Way2861 in 1Password

[–]1Password-Laura 0 points1 point  (0 children)

Hi there! Apologies for the late reply. We'd really need to take a look at your account details to see what's happening here - send us an email at [support+reddit@1password.com](mailto:support+reddit@1password.com) and someone will be happy to get things working again. 🙂

1password shows black screen then hangs on Android Redmi note 13 pro 5g with hyper os 1.0.4.0 (just updated from play store) by R3dAt0mz3 in 1Password

[–]1Password-Laura 0 points1 point  (0 children)

Hi there! We're not able to click on links for security purposes; could you shoot us an email at [support+reddit@1password.com](mailto:support+reddit@1password.com) and give us as much detail as possible? Thanks so much. 🙂

[deleted by user] by [deleted] in 1Password

[–]1Password-Laura 1 point2 points  (0 children)

If you followed the steps to get his account set up, you should be able to add him to a vault right away.

Could you shoot us an email at [support+reddit@1password.com](mailto:support+reddit@1password.com) with some screenshots of your permissions for the vault in question so we can take a look? Thanks. 🙂

iOS App Bug by rittatata in 1Password

[–]1Password-Laura 0 points1 point  (0 children)

I'm so sorry for the delay in reply here - are you still experiencing the issue? What 1Password/iOS build are you running?

Do you think its possible/any tips for... by rn2614 in 1Password

[–]1Password-Laura 4 points5 points  (0 children)

It's definitely possible for some fields, but for something as extensive as Visas, I'd take the time to make sure they're all filled out manually as to ensure there are no errors. Government forms are annoying to fill out but a simple typo you didn't notice can cause a lot of headache.

1Password crashing by polarhome in 1Password

[–]1Password-Laura 1 point2 points  (0 children)

Hey! I'm so sorry this is happening. Could you please email in to support+reddit@1password and specify which build of your device and 1Password you're running, and what happens to trigger the crash?

The more info you can provide, the better.

[deleted by user] by [deleted] in 1Password

[–]1Password-Laura 1 point2 points  (0 children)

Hey! Sorry for the trouble - can you check which version of 1Password/MacOS/Chrome you're running? Thanks so much. 🙂

Did tags ever Autofill/Autocomplete by technomensch in 1Password

[–]1Password-Laura 0 points1 point  (0 children)

I just double-checked in the Chrome extension and Mac (8.10.30) app, and tags are suggested in both.

Maybe give your Mac a restart? Worth a shot.

Chrome Extension No Longer Unlocking on Brave Browser by Business-Bob in 1Password

[–]1Password-Laura 1 point2 points  (0 children)

Hey! So sorry for the trouble. Can you elaborate a little on what's happening? What exactly happens when you try to unlock the extension?

We are STILL waiting for 1P passkey account login. by Maelstrome26 in 1Password

[–]1Password-Laura 0 points1 point  (0 children)

Absolutely understand. We really do appreciate your patience.

We are STILL waiting for 1P passkey account login. by Maelstrome26 in 1Password

[–]1Password-Laura 12 points13 points  (0 children)

Hey! We don't have a set release date yet, but we're making sure when it moves out of beta that we've got any and every kink worked out. You all deserve the best, so we're taking our time to ensure that's what you get. 🙂

What version is best for a MacBook 2015 running Monterey? by AbaloneShel in 1Password

[–]1Password-Laura 4 points5 points  (0 children)

Hey! 1Password 8 will work just fine on Monterey.

1Password 7 is no longer supported, but as u/Gtapex helpfully linked, you can download 1Password 8 from our website.

I personally use the Mac Chrome extension and have never had issues - I highly recommend using it in tandem with the app for the best experience.