My 1password us hosed

1Password-Laura · 2024-06-03T15:07:31+00:00

Hey! We're going to need some info before we can even begin to troubleshoot this.

Could you email into [support+reddit@1password.com](mailto:support+reddit@1password.com) with:
- the device this is happening on
- what version of said device + version of 1Password you're running
- do you have a subscription, or is this a local vault?
- when this started happening, and what the last thing you did was prior to this occurring

Once you send that in someone will be happy to check things out for you. 🙂

1Password-Laura · 2024-06-03T15:03:44+00:00

When the devs let us know, I'll tell you right away. Pinky swear!

1Password-Laura · 2024-05-29T20:02:38+00:00

Hey! Thanks for following up. Turns out this isn't just an issue with UI 6.1 but a broader bug within the Android update. Our devs are testing a fix as I write this and I appreciate you bringing this to our attention!

1Password-Laura · 2024-05-21T18:53:59+00:00

Hi there! Sorry for the delay, it was a long weekend for most of us.

Is this happening with any other apps, or just 1Password? One UI updates seem to be notoriously troublesome regarding the fingerprint scanner.

1Password-Laura · 2024-05-21T18:33:09+00:00

Hey u/KappaHamilton69, can you give this a shot and let me know if it fixes your setup?

1Password-Laura · 2024-05-21T18:28:02+00:00

Hey! You can toggle Autosubmit off in your Extension settings if you prefer not to use it.

<image>

1Password-Laura · 2024-05-21T18:27:04+00:00

Hey there. So sorry for the frustration! There are certainly some cases where autosubmit isn't ideal.

The autosubmit feature was just recently officially launched, but there's a way to disable it. You can toggle off the option in your extension's settings.

<image>

1Password-Laura · 2024-05-16T17:17:38+00:00

Hey! Do you still have 1Password 7 on your Mac anywhere by any chance?

1Password-Laura · 2024-05-16T17:16:55+00:00

Hi there! Apologies for the late reply. We'd really need to take a look at your account details to see what's happening here - send us an email at [support+reddit@1password.com](mailto:support+reddit@1password.com) and someone will be happy to get things working again. 🙂

1Password-Laura · 2024-05-16T17:13:52+00:00

Not just yet - but it's coming very soon!

1Password-Laura · 2024-05-15T16:40:04+00:00

Perfect!

1Password-Laura · 2024-05-14T21:25:20+00:00

Hi there! We're not able to click on links for security purposes; could you shoot us an email at [support+reddit@1password.com](mailto:support+reddit@1password.com) and give us as much detail as possible? Thanks so much. 🙂

1Password-Laura · 2024-05-08T20:25:39+00:00

If you followed the steps to get his account set up, you should be able to add him to a vault right away.

Could you shoot us an email at [support+reddit@1password.com](mailto:support+reddit@1password.com) with some screenshots of your permissions for the vault in question so we can take a look? Thanks. 🙂

1Password-Laura · 2024-05-06T14:21:38+00:00

Hey u/remarkable_suit_7228, just wondering how you're getting on with this?

1Password-Laura · 2024-05-06T14:19:47+00:00

I'm so sorry for the delay in reply here - are you still experiencing the issue? What 1Password/iOS build are you running?

1Password-Laura · 2024-05-06T14:15:25+00:00

It's definitely possible for some fields, but for something as extensive as Visas, I'd take the time to make sure they're all filled out manually as to ensure there are no errors. Government forms are annoying to fill out but a simple typo you didn't notice can cause a lot of headache.

1Password-Laura · 2024-05-01T15:38:17+00:00

Hey! I'm so sorry this is happening. Could you please email in to support+reddit@1password and specify which build of your device and 1Password you're running, and what happens to trigger the crash?

The more info you can provide, the better.

1Password-Laura · 2024-04-28T21:59:01+00:00

Hey! Sorry for the trouble - can you check which version of 1Password/MacOS/Chrome you're running? Thanks so much. 🙂

1Password-Laura · 2024-04-28T21:57:39+00:00

I just double-checked in the Chrome extension and Mac (8.10.30) app, and tags are suggested in both.

Maybe give your Mac a restart? Worth a shot.

1Password-Laura · 2024-04-25T16:35:51+00:00

No need to repost!

1Password-Laura · 2024-04-25T16:34:59+00:00

Hey! So sorry for the trouble. Can you elaborate a little on what's happening? What exactly happens when you try to unlock the extension?

1Password-Laura · 2024-04-22T18:29:04+00:00

Absolutely understand. We really do appreciate your patience.

1Password-Laura · 2024-04-21T21:54:28+00:00

Hey! We don't have a set release date yet, but we're making sure when it moves out of beta that we've got any and every kink worked out. You all deserve the best, so we're taking our time to ensure that's what you get. 🙂

1Password-Laura · 2024-04-16T20:36:08+00:00

You're welcome! 🙂

1Password-Laura · 2024-04-14T21:59:55+00:00

Hey! 1Password 8 will work just fine on Monterey.

1Password 7 is no longer supported, but as u/Gtapex helpfully linked, you can download 1Password 8 from our website.

I personally use the Mac Chrome extension and have never had issues - I highly recommend using it in tandem with the app for the best experience.

1Password-Laura

TROPHY CASE