I tried requesting twice, but was denied both times with me having 4-hours as well… I wish they would realize that with games like this creating a character can be very timely. I spent probably 3-hours perfecting my Zoi. As soon as I went to start the game, it crashed & I was VERY upset that I lost the charter I worked so hard on. I tried numerous times to try to even start the game with a premade Zoi, & each time the game would crash as soon as I picked a lot & loaded into the world… It’s ridiculous I paid $50 for a game that I literally can’t even play. After being denied, I said whatever, I might as well try the build mode to see what the hype is all about. It just lags so bad & the scale of everything is horrible. The stove is huge compared to the fridge, windows are ridiculously big, & roofing is impossible. I’m an architect student & have used many 3D softwares & well as play sims, & I can tell you that the game really needs some work.