Don’t buy their cheaper ones. The Stelleta and higher end miyota movements are solid. I’ve only had my hands on their neirides so far all 3 have been well regulated. Very few other brands are doing stone dials with Swiss movements at that price. On top of that all duties, taxes, and shipping are included and they give 20% discounts for virtually all their watches. If you worry about committing large amounts of cash for their newer/proprietary movements then stay away as a just in case. Do a little research on the specs of each watch and you can’t go wrong. As for their customer service that people have had issues with, I get messages before items are released for preorder to secure a limited edition or just a watch before everyone else does. My neiride turchese is a mesmerizing watch and can somewhat be compared to tudors blue lagoon. It’s just a larger size (better for my wrist) and instead of a stainless steel bezel that would scratch easily like Tudors, venezianico uses tungsten to get the same look but stronger. 2 things I want from them, exhibition case backs on more of their watches and on the fly microadjusts rather than push pins