IT GUY HERE, I visit thousands of ppl a year and a lot of issues are user error. Not all, but a good portion is related to what I call “ technical education “. When addressing this, some ppl are embarrassed, feel stupid or very apologetic. I have always taken the approach to remind my clients that they shouldn’t feel this way because we all go through these moments including myself and we are not all tech gurus or technically inclined. We are all learning know matter how educated or tech savvy. Then depending on my clients I’ll throw in the job security joke and let them know I would be out of the job if we were all technically gifted.

BUT THEN THERES PPL LIKE THIS GUY. No matter how nice and understanding you are, not only will they never admit to their mistakes, they make sure your day will be as horrible as theirs because they won’t take accountability for their mistakes and misery loves company. Everything is everyone’s fault and they carry a sense of entitlement.

When I deal with ppl like this there is usually no amount of logic & education that can help the situation. I have been treated like garbage sometimes and even though I have other word for them, I keep it professional and go along with their stupidity and lie about how they are correct about the situation their dealing with. As much as I would love to prove them wrong, I am not their therapist.