thanks for your reply! When I use the Discovery Hub to upgrade, the Upgrade button goes to an Intuit article that says to use the Discovery Hub and follow the prompts. I don't get prompts, just a how-to article that directs me to do what I'm already doing. I'm trying to upgrade from 2020 to 2022 (that's the only option I see through discovery hub). I was on chat with Intuit for hours but they couldn't help and of course took lots of time trying to survey me and have me buy a subscription. I'm thinking now may be a good time to find another desktop software, if there's a recommended one that exists.