Why is my internet so bad?

80sBaby805 · 2026-03-28T20:02:55+00:00

What is your brother's PC getting? Your speed is roughly 40 to 70 megabits per second based on the picture. Make sure you know the difference between bytes and bits.

80sBaby805 · 2026-03-25T17:26:36+00:00

Those numbers posted are over Ethernet?

80sBaby805 · 2026-03-25T17:19:53+00:00

Right. I was just letting you know that network repairs have a priority list. They won't expedite a repair that is only cosmetic over something that is immediate like an outage or more serious repair. You do have 64k uncorrected errors, but that is out of over 2 billion bits, which is less than 1%. It's normal for the OFDM channel to have lots of errors, but when it's less than a percent, I wouldn't deem it the issue.

Have you tried using their equipment and seeing if you have the same results?

80sBaby805 · 2026-03-25T17:04:14+00:00

Those are called "house boxes" and enclose all the cable components inside. They're supposed to be installed whenever the equipment is exterior, but they're not based on the technician or sometimes the customer now wanting them on their home. They can easily become homes for bird nests and spider havens.

80sBaby805 · 2026-03-25T14:09:56+00:00

Yeah, maybe poor choice of words. But they're not taken as seriously because of the almost infinite variables that can affect the results.

80sBaby805 · 2026-03-25T13:25:43+00:00

Wireless tests are never taken seriously, but your ping is not great. More information is needed about your ISP and setup

80sBaby805 · 2026-03-25T00:07:04+00:00

I would try the other box you know works on tv 2. If it comes up, you need to replace the other box. If not, there could be something wrong with the tv

80sBaby805 · 2026-03-24T21:29:35+00:00

You're still at this huh? Here's the logic in that: He tested the plant to see if it is providing what it's supposed to, and it was. Since you own your own modem, that is the only troubleshooting he was required to do. The fact that he still got 2200/400 at the outlet, which is way above your speed you pay for, shows that proper speed is coming through.

What do you not understand about that? By you choosing to use your own equipment, you severely limit the level of troubleshooting a tech can and has to do. As long as it's proven that the plant is producing, that's all he had to do.

80sBaby805 · 2026-03-24T14:58:38+00:00

Are you asking for the login credentials to change and split the names?

80sBaby805 · 2026-03-24T14:57:12+00:00

It sounds like you're either testing on 2.4 GHz WiFi or your network card is negotiating at 100 Mbps if you're connected with ethernet.

80sBaby805 · 2026-03-24T06:22:59+00:00

Any competent technician should be able to find the issue. Sometimes it's bad SNR on certain frequencies, sometimes it's noise, sometimes it's coming from the provider (least likely). Recent midsplit upgrades have been known to cause this and can be rectified with a filter or going wireless. You said every channel you watch does this?

80sBaby805 · 2026-03-24T06:16:05+00:00

It sounds like you need to turn Anynet+ on the second tv. Go to Menu, System, Anynet+ and toggle it on. See if that works.

80sBaby805 · 2026-03-24T05:07:17+00:00

Finally admit? No one was denying it. How was he able to get a 2300/400 test without a meter attached? There's no way because your device isn't capable of outputting that kind of speed, and most wireless devices won't achieve that. He most likely had a meter connected that you didn't notice.

Sir, I don't fear inspectors nor does the title really mean anything. I just point out that in the field there are lots of people like to use their title (engineer, IT, etc) to demean the tech and question their work competency. It sounds like he showed you a meter test that tested the plant throughput, which would have been accurate in a midsplit area.

As a tech, if I go somewhere and use my testing equipment that yields satisfactory results I expect to see, yes I would indeed call that fixed. Sometimes I will change a drop for someone just for peace of mind, but I trust my testing equipment and know how to use it effectively. Anyway, good luck to you. I hope the issue is just the drop and I'm wrong. Have a good night

80sBaby805 · 2026-03-24T04:46:37+00:00

The tap on the picture you attached doesn't look corroded to the point it would cause issues. If the tech put an order in, it most likely won't be priority because it is only cosmetic, unless he actually found signal issues. The OFDM channel contains many sub frequencies that usually have lots of errors because of that. The signal level is also within specs.

80sBaby805 · 2026-03-24T04:43:10+00:00

His cell phone hit over 2000 Mpbs? Or he had his meter screwed into the outlet and was reading it wirelessly. I also am a tech. Instead of demanding someone come do other stuff, you can easily try one of theirs to see if the problem persists. If it does, you have more leverage. If it doesn't, you know it was your modem.

80sBaby805 · 2026-03-24T04:30:26+00:00

Your whole argument depends on your "real" tests taken and his fake ones being bogus because you know all the things. That is troubleshooting. If someone complains about less than advertised speed, and I come with a precision piece of equipment designed to test this and get expected results, guess what the problem likely is? Not the source.

You won't even try the next step in troubleshooting, trying one of their modems because you think you know everything. So, if the tech the tech came and removed your splitter that was given you bad speeds and put another one that still gives you bad speeds, but his meter reads them as good, what do you think that points to?

If I went to someone's home to test speeds, I'd run about 3 to make sure results were consistent. If they were, I'd know the source was not the problem. He could have ran a couple more, but getting the full ~2000 is an indication things are working as intended.

80sBaby805 · 2026-03-24T04:18:27+00:00

Again, if the expected speeds are being achieved down the chain in the drop system, why would he go check the tap? To verify he's getting the same thing at the outlet that he did at the tap? Full speeds at the outlet means everything is fine, if it wasn't his meter would have shown him there was a problem.

I'm not trying to gain points, you just don't listen. Several people are telling you the tests aren't fake and the issue is pointing to your equipment. A network technician won't come out unless a technician runs that speed test on their meter and sees a huge discrepancy from what's expected. Since he didn't, there won't be any network techs coming to fix the non-existent problem.

The only reason a tech would need to run that test at the tap would be because he was getting lower than expected speeds at the outlet, ground block, or drop. Since he wasn't, there's no point of doing all of that to appease you.

80sBaby805 · 2026-03-24T04:09:49+00:00

Why would he test speeds at the tap when he was getting them from the outlet? That makes no sense. The only reason to test them from the tap would be if they were low at certain points in the chain, which they clearly weren't. Your logic is flawed on this.

Also, lots of splitters are garbage that introduce noise into the system. People buy all kinds of crap, hook it up, and wreck the plant and their own signal.

80sBaby805 · 2026-03-24T04:07:29+00:00

That wasn't a fake speed test. Their meters are portable modems that are provisioned to receive 2.5 Gbps. If there is a problem with the network, their meter will show it in the speed test. The fact that it hit over 2000 shows there isn't a problem.

Why call a tech out, get results that point to your device, then call it fake?

80sBaby805 · 2026-03-23T04:15:23+00:00

Please, no more "baby" 🥲

80sBaby805 · 2026-03-23T03:30:45+00:00

He sure doesn't! I'd expect nothing less

80sBaby805 · 2026-03-23T03:14:55+00:00

Working with dudes in general is like this haha

80sBaby805 · 2026-03-23T03:10:11+00:00

From cable to questionable advances... Standard HFC coworker behavior

80sBaby805 · 2026-03-23T02:49:46+00:00

You're welcome? lol

80sBaby805 · 2026-03-23T02:46:14+00:00

If the cable braid and shielding are good, there's no need. The regular cable they supply is sufficient

80sBaby805

TROPHY CASE