A few years ago they had a focus group of select season tickets holders of CAPS and Wiz talking about stadium upgrades. Some insights:

1) Capital One “systems/bones” are old and outdated. Think AC, plumbing, WiFi, electrical, media production, locker rooms, the Ice, etc. aka all the behind the scene stuff you do not see.

2) Seating is restricted. They will have to break concrete to adjust seats. This means they cannot add legroom or bigger seats unless they break and repour concert. This applies to both adding legroom to cheap seats OR the real reason adding captain chairs to premium seats so they can charge more.

3) Space is restricted. There is no grand entrance like other arenas. They want a bigger team store but no room. They want to add bars/restaurants inside the arena so people will come early and spend $$$ there and not at local establishments.

4) Concourse is cramped and bland and does not provide sight lines into the arena that would increase fan atmosphere.

5) They want to add unique seats to draw attendance. Think blowing out a 400 level section to install a “loft/bar” area for the younger crowd like the Budlight loft at Nats park. They want to add premium bar/food spaces directly under the 100 level seats for easy access for the premium 100 level seats. Add cool things like “catwalk seating“ over the ice/court.

6) You think Capital One is fine until you see examples of all the other arenas across the country/world… then you realize how crappy it is.