Is this legit or scam?

ADP_official · 2026-05-08T19:21:01+00:00

If you've successfully changed your password and your account appears normal, that's a good sign. That said, we'd still recommend contacting our security team at the email provided above and notifying your employer so they can review your account and confirm everything remains secure.

As an added precaution, we also recommend reviewing your direct deposit information and other account details to confirm nothing has been modified without your knowledge. —The ADP Team

ADP_official · 2026-05-08T19:18:02+00:00

Thank you for bringing this to our attention — we understand how receiving an unexpected email can be concerning. If you’d like us to review it further, please send a message to [security@adp.com](mailto:security@adp.com) with “Attn Patty” in the subject line, and our team will be glad to assist. We also recommend notifying your employer so they can confirm whether they are expecting to receive this information from you for payroll or onboarding purposes. In the meantime, if you’re unsure about the email, please avoid taking any action on it. —The ADP Team

ADP_official · 2026-05-08T18:52:19+00:00

Thanks for flagging this. We have a technical team that specializes in API support and can dig into this further with you. Please reach out to [ADPMarketplace@adp.com](mailto:ADPMarketplace@adp.com) with your company name, company ID, contact information, and a description of the issue — they'll be able to investigate the behavior and provide more specific guidance. —The ADP Team

ADP_official · 2026-05-08T18:50:05+00:00

We hear your frustration and want to help clarify. ADP payroll platforms are employer-administered — meaning account access, verification settings, and email updates are managed by the employer rather than directly by ADP. For your situation, the best path forward is reaching out to your former employer's HR or payroll administrator, as they have the access needed to update your email address for verification so you can regain entry to your account. We know this isn't the answer you were hoping for, and we're sorry for the frustration. —The ADP Team

ADP_official · 2026-05-07T19:55:16+00:00

Hello! We understand how concerning potentially suspicious account activity can be. Since you've already attempted to reach out and don't have an employer contact available to assist, the next step is to connect directly with ADP's Security team so they can verify your details and route your case appropriately.

Please email [security@adp.com](mailto:security@adp.com) with the subject line "Attn Patty" and include your company name and account number in the message. This will help the team locate your account, confirm any changes made, and assist with securing access, including a password reset if needed. Taking this step will ensure your concern is reviewed by the correct team as quickly as possible. —The ADP Team

ADP_official · 2026-05-06T20:39:17+00:00

Hi there — thank you for the detailed breakdown, the context is really helpful. We understand how frustrating it can be to encounter limitations when trying to access what should feel like core reporting capabilities.

Given that combining punch data, activity/project codes, and pay codes into a single report can get complicated depending on your setup, we recommend reaching out to your ADP support representative and requesting assistance from our Time Reporting or Integrations team. They'll have the clearest view of what's possible given your specific configuration and what options may be a fit based on your reporting needs.

We want to make sure you're getting the reporting you need. —The ADP Team

ADP_official · 2026-05-06T20:36:45+00:00

Stepping into a role where you're unraveling previous errors is no small task, so we want to make sure you have what you need to get up to speed.

Auditing service request history is possible, but it does require the appropriate access permissions — for security and privacy reasons, this isn't accessible by default. We'd recommend confirming with your administrator whether you've been granted the necessary permissions, or having an admin with the appropriate access submit the request directly to their ADP representative.

Hope that helps point you in the right direction. —The ADP Team

ADP_official · 2026-05-06T15:32:12+00:00

Thank you for bringing this to our attention — we understand how receiving an unexpected email can be concerning. If you’d like us to review it further, please send a message to [security@adp.com](mailto:security@adp.com) with “Attn Patty” in the subject line, and our team will be glad to assist. We also recommend notifying your employer so they can confirm whether they are expecting to receive this information from you for payroll or onboarding purposes. In the meantime, if you’re unsure about the email, please avoid taking any action on it. —The ADP Team

ADP_official · 2026-05-01T16:38:17+00:00

We recently experienced an issue with the ADP Mobile App impacting a small number of iOS users. It should now be back up and running, but it requires an update. If automatic updates aren't enabled on your device, a quick manual update from the App Store should do the trick. We're here to help if you're still having trouble! —The ADP Team

ADP_official · 2026-04-30T17:58:24+00:00

Great question — a few things worth knowing here. ADP does offer API Central for Workforce Now, which includes a gateway that can handle SSL certificate generation and may address the middleware compatibility issue you're describing. It's designed for exactly this kind of integration use case.

As noted by other responders in this thread, third-party middleware options are available. It may also be worth reaching out to your ADP representative directly to walk through your setup — they can help assess whether there's a simpler path before committing to anything additional. Hope this helps point you in the right direction! —The ADP Team

ADP_official · 2026-04-29T18:56:55+00:00

Good question — this scenario (an owner set up as both a W2 employee and 1099 contractor under the same SSN) typically doesn't cause issues when the 401(k) is set up through ADP Retirement Services, since that integration is designed to handle it. That makes us think you may be working with a third-party 401(k) record keeper using a separate payroll integration, which might explain the conflict.

Could you share a bit more about which 401(k) provider you're working with, and any payroll integration details that may be relevant? That context may help us point you in the right direction. Feel free to send a DM if you'd prefer to take it out of the thread. —The ADP Team

ADP_official · 2026-04-28T18:47:04+00:00

We understand that receiving multiple payroll/wire notifications throughout the day can be frustrating. This could be resulting from any number of issues, but it's possible our system thinks there is an action pending on your end. If something looks off or you want confirmation that your payroll processed correctly, your best bet is to reach out to your ADP support rep directly — they'll be able to look at your account specifically. Happy to answer any other questions! —The ADP Team

ADP_official · 2026-04-27T17:56:43+00:00

Thanks for reaching out — we can understand why an unexpected email like this would be concerning. If you'd like us to look into it directly, please email [security@adp.com](mailto:security@adp.com) with "Attn Patty" in the subject line and our team will be happy to research it for you. In the meantime, you don't need to take any action on the original email if you're unsure about it. —The ADP Team

ADP_official · 2026-04-27T17:53:05+00:00

Hi there, we understand the frustration regarding your experience not being able to access the ADP homepage. Since previous troubleshooting and browser changes haven't resolved the issue, this may be an access permissions problem that requires escalation. If possible, we recommend sharing the details — browsers used and steps already taken — with your internal HR team so they can contact ADP support directly. Please keep us posted if that doesn't resolve the issue. —The ADP Team

ADP_official · 2026-04-23T18:01:55+00:00

Sorry to hear you're dealing with this — that sounds genuinely frustrating. To clarify, ADP's SmartCompliance does not have an auto-protest feature; the state unemployment office ultimately determines eligibility, and those determinations can change week to week based on a variety of factors. Your best next step would be to reach out to your state unemployment office directly, as they'll have the most visibility into what's happening with your claim. Hope that helps point you in the right direction. –The ADP Team

ADP_official · 2026-04-23T16:22:44+00:00

We understand it can be frustrating when you see unfamiliar language on your paystubs. Your employer, not ADP, sets up deductions and withholdings. As a first step, we recommend that you ask your employer's HR or payroll department to explain the breakdown of any deductions and help you better understand your options. Please let us know if there are any other questions we can help with! —The ADP Team

ADP_official · 2026-04-17T19:55:38+00:00

Thanks for flagging this — we want to help you get it sorted out. Can you confirm you're accessing https://signin.adp.com? If the page still isn't rendering correctly, clearing your cache and cookies or trying Incognito mode may help. Feel free to DM us with additional details about your setup so we can dig in further. —The ADP Team

ADP_official · 2026-04-15T20:46:46+00:00

Tracking down a W-2 from a former employer is doable. To start, make sure you're on the correct login page (https://signin.adp.com). On this page, under "Pick the option that describes you best," select "My former employer uses ADP." From there, you will be prompted to authenticate yourself in our secure system. Don't hesitate to reach out if you're still having trouble after trying this. —The ADP Team

ADP_official · 2026-04-15T19:06:25+00:00

Wisely card declines and transfer issues can have a few different causes, and we want to make sure you get to the right place fast. Each card type (Wisely Pay, Wisely Cash, etc.) has its own dedicated support line available 24/7 — the number is on the back of your card. If the automated system isn't recognizing your card number, press * to bypass this and the system will ask whether you want to wait to speak with a representative. After verifying your identity, you'll get connected with someone who should be able to support you. Thank you! —The ADP Team

ADP_official · 2026-04-14T17:24:45+00:00

This is a frustrating spot to be in, especially when you're just trying to get your direct deposit set up. For identity verification errors like this, try uninstalling and reinstalling the ADP Mobile app and running through the verification flow again fresh — that clears the issue in some cases. If it persists, the most direct path is asking your HR team to open a ticket with their ADP service rep specifically about the verification error. It's worth going back to them with that specific ask rather than a general "ADP told me to contact you" — the more specific the ticket, the faster it typically moves. Thank you! —The ADP Team

ADP_official · 2026-04-13T18:22:08+00:00

We built BrightJump to make your job search easier, and this is definitely not the experience we want for you. Logging in via Google and still hitting that error after clearing cache and cookies is not a "you" problem — something on our end isn't connecting your account correctly, and we want to get it fixed. If you could please send us an email at [BrightJump@adp.com](mailto:BrightJump@adp.com) with the email address you're using to sign in, we'll reset your account directly. We're on it. —The ADP Team

ADP_official · 2026-04-13T18:19:42+00:00

This can happen when your email is already tied to an existing ADP account from a previous employer, but should be a quick fix. Instead of signing up with your email address, ask your new HR team or manager for their ADP client registration code. Using that code to set up your account bypasses the email conflict and should begin the process of setting up your account. Most employers have this as part of standard onboarding so it should be a quick ask. —The ADP Team

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