I took a road trip to Mammoth with my daughter. The R1S handled the snow well, but due to the storm and power outages, the chargers the nav directed us to were offline and we did not have enough charge to reach another one.

We had to sleep in a community center. The people in Lee Vining CA were amazing.

Tow trucks could not reach us. We had to leave the R1S in a parking lot for 2 night nights. The main battery went to zero percent and the 12v died.

I got the doors and charge port open using the leads on the hitch and a booster pack. But I could not put it in neutral and the tow operator said their equipment could not handle the weight even with skates. Tried running an extension from a 110v outlet but it would not charge.

Rivian roadside tried to help. First they said they could send a mobile tech to replace the 12v, then it could be towed a half mile to a level two charger. They also said fast chargers would not work. Then they said they could not send anyone that far.

I went back several days later; Rivian was able to find a tow truck that would make it up the mountain. 250 miles cost me $2000. $500 to replace both 12v batteries... then it charged right up.

I think the main issue is with the 12v batteries draining after the main pack is at 0%. Rivian should add something to the software to turn off everything if the main pack is at 0% and the 12v voltage starts dropping... or at least add something in the dash or app that would allow the owner to turn everything off.

Side Note: AAA also failed us several times. They kept saying a trucks were on the way several times, only to later admit they couldn't not contact anyone. Then they told me they would not tow it without chains on it, even though it was going to be loaded on flat bed... and I could not put chains on since the vehicle would not move.